[Prabhukumar RModerator]

Hello John,

AxCrypt is a file encryption software. But AxCrypt has a feature called Secured Folder which provides the convenience to the users, to secure more than one files in a single operation. You can encrypt the Drive/disk folder/file(S) using AxCrypt Secured folder features.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

AxCrypt does not support pre-boot encryption.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello David,

please provide more information about the issue and write a mail to support@axcrypt.net

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report

[Prabhukumar RModerator]

Hello Tech Worthy,

AxCrypt is a file encryption software. AxCrypt encrypts the file.

Please check the file it may be corrupted/damaged or not. if your files are corrupted/damaged, Please use the recovery tool to retrieve the file.

Please check/investigate how you are files are corrupted.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Stefan,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Stefan,

We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

I suggest you use the ‘show password’ option in both the web and the app, and ensure that what is type is truly identical. This means having the same casing, the same spacing, the same umlauts and accents etc. The following passwords are all different:

Not4real!Secrets

not4real!Secrets

not4real! Secrets

nôt4real!Secrets

not4real!Sècrets

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Bart Goossens,

Please avoid sending a same query in different mediums. You may get duplicate response.

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report. Also, write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Bart Goossens,

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report .Also, write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello audrey,

If you have any queries related to the AxCrypt subscription payment details, please write a mail to info@axcrypt.net.

Or please provide detailed information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Curtis Knittle,

We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

When you sign out from the AxCrypt app, then open the previous encrypted file AxCrypt asks the password.

Please You can make a video record about the issue and send it to our support team(support@axcrypt.net). We check the video and try to resolve the issue.

[Prabhukumar RModerator]

Hello Jimmy Mayer,

We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

Please more detailed(step by step)information about the issue and screenshot. We try to fix the problem.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello DAVID,

AxCrypt secure your file and changed to .axx extension. If the files are having an “.axx” file extension, then the files are secured/encrypted  with the AxCrypt app.

For example: your file name xyz.doc(original extension) after encryption your file name xyz.doc.axx(after encrypt using AxCrypt)”. but you are renamed wrongly the file extenstion like that.”C:\user…\b”. So please change the proper file extenstion. Then open the encrypted file without any issue.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Anonymous,

Please explain more details about what purpose you have used? Do you need to use AxCrypt for individual use or business use purposes?

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ramón Ospina,

I am sorry to say, If the encrypted file is corrupted/Demaged then AxCrypt will not able to decrypt the same.

But we have a feature called Check File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Also we can generate a summary of file structure, to see whether the file was encrypted with AxCrypt or not.

For the summary, you have to use the debug menu and then select the Check File menu option(Debug | Check File). Now you will be prompted to choose the files. Choose the AxCrypt encrypted file. Then AxCrypt will generate a summary of file structure.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Ринат Тайтенов,

Forget password:

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

still, If you are facing any issues, you can feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello JRT,

Sorry to say, it’s not clear in your question. Please explain the more detailed(step by step) information about the issue also some screenshots. we are trying to find the issue and fix the issue as soon as possible. Also you can write an email to our support team support@axcrypt.net.

[Author]

Posts