[Prabhukumar RModerator]

Hello RAYMOND,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Volker,

As per your Error Message, this file is not an AxCrypt file format. Do you rename the file name?

Please rename the file name and try to open the same.

We have a feature called Try Broken File. You can able to decrypt the corrupted/damaged AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello John,

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Please check your system connected with internet or not? If not, please connect it first then try the same.

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know account/subscription updates/status. So you will need to sign in to the AxCrypt app with internet enabled.

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello RAYMOND VINCENT,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Jason,

Please send the AxCrypt subscription purchase email address, invoice, and subscription details. Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the problem as soon as possible.

[Prabhukumar RModerator]

Hello soumya,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Rob Horowitz,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Chuck Zanone,

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Please note: Secured folder is a Premium/Business(paid) feature. Please check do you have a valid subscription(Premium/business)?

Please check your system connected with internet or not? If not, please connect it first then try the same.

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

Now you can use the secured folder option without any issue.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jacqui Wilson,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Petronio,

AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://www.axcrypt.net/blog/use-of-different-passwords/ .

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Don Jones,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Jimmy Mayer,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Said,

Your encrypted files are encrypted in free subscription that means AES-128 bit Algorithm.

Now, Just open the Encrypted file(s) and update the content of the file(s) then save and close the file(s). Now your encrypted files) upgrade to AES-256 bit Algorithm(Premium subscription).

Or

You can also upgrade the encrypted files from AES-128 to AES-256 by using the feature called ”Upgrade 1.x and AES-128 files”. You can see that option under the file menu. After choosing that option, you will be prompted to select the files. After selecting the files, AxCrypt will upgrade the encryption level from AES-128 to AES-256

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Radomir

Sorry to hear this. Please can you update the latest version? After updating the AxCrypt app, you can try to create the account.

we checked with that version, it’s working fine.

still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello reinhard,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

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