Forums › Help & support › AxCrypt decrypts even though signed out
This topic contains 1 reply, has 2 voices, and was last updated by Prabhukumar R 1 month ago.
Hi. Top of my AxCrypt app shows “AxCrypt 2.1.1618.0 – Signed Out”
Yet, when I double-click on a .axx file, it decrypts the file anyway without asking for password, and it doesn’t ask me to sign in, and shows whatever was in that file. This isn’t expected behavior.
Why is it doing this, and how do I truly sign out so that double-clicking won’t decrypt the file?
Hello Curtis Knittle,
We are tried to re-recreate the issue with our local environment, But not able to re-create the same.
When you sign out from the AxCrypt app, then open the previous encrypted file AxCrypt asks the password.
Please You can make a video record about the issue and send it to our support team(email@example.com). We check the video and try to resolve the issue.
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