[Prabhukumar RModerator]

Hello max,

Apologies for the delayed response

Please use this option as we said in the previous “we will share one workaround – Use the Upgrade files to AES-256 file menu option to re–encrypt all the files with a new password“

[Prabhukumar RModerator]

Hello Rob,

The AxCrypt app have a logging option to see all the events. You can enable the same by using the Debug | Logging option. To enable the Debug menu, navigate to File | Options | Debug.

Please note: we use it for troubleshooting purposes- but you can use this as your activity logs

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Frédéric,

When you start the AxCrypt app, the AxCrypt app to check the folder(C/Users/myname/.local/share/AxCrypt). at that time, the folder to check the permission of the above location. Please provide the necessary access(write access for the currently signed-in user) to the file path and then try to encrypt/decrypt the files under the specified location.

So please give the full permission in the above folder, and also check any third application to block the above folder.

We also found something on the internet to resolve the same,

https://support.microsoft.com/en-au/office/set-or-clear-read-only-status-d2dd74b2-2756-4cfb-8ee0-3c7977c80c8b

https://support.lesley.edu/support/solutions/articles/187267-changing-a-read-only-file

Please check the above links and try to resolve the issue, if you agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

[Prabhukumar RModerator]

Hello Kimberly,

You have the same question asking in Hubspot and support. we already respond to your question via email. Please check your email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello John,

Please you can write an email to our support team at support@axcrypt.net. we will help you.

[Prabhukumar RModerator]

Hello FREDERIC,

Please send the error report(ReportSnapshot.txt) file which is available in your system path(~/.local/share/axcrypt )with some detailed information. We are happy to help you. Please write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Molle,

Please you can write an email to our support team at support@axcrypt.net. Please explain more detailed information about the issue and also some screenshots.

[Prabhukumar RModerator]

Hello JD,

We are clearly mentioned on our website, Sorry to say, We cannot provide support beyond this.

Please contact relevant support or search the internet to resolve the issue. Please understand we cannot help further.

[Prabhukumar RModerator]

Hello Marie,

Please check the AxCrypt app title bar – your subscription is added to the app.

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello William,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello David,

When we encrypt a file, the AxCrypt app will create an exact duplicate copy of the encrypting file and then will encrypt the same. Once the encryption is completed, the original file will get secured and deleted by the AxCrypt app.

AxCrypt is used to take a backup of each file when we are encrypting/decrypting and the backup will get securely deleted once the process is completed successfully.

If you can recover a file with simple file recovery software. recovered file content/file can’t be opened/viewed.

still, if you are facing any issues, Please provide more detailed (step-by-step)information about the issue and write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello David,

Please you can write an email to our support team at support@axcrypt.net. Please explain more detailed information about the issue and also some screenshots.

[Prabhukumar RModerator]

Hello Anonymous,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Please completely close the encrypted file and corresponding file properly, then you can sign-out/exit from the AxCrypt app.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

[Prabhukumar RModerator]

Hello David,

AxCrypt will keep track of the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not. If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Please close the encrypted file and corresponding file, Please check the AxCrypt app every time, it will update the file, it’s then you can sign out/exit from the AxCrypt app. Please close all the browser windows also.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Thompson,

Please write an email to our support team at support@axcrypt.net. our support team will help you further.

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