Forums Bugs & issues File not updating

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 month, 2 weeks ago.

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  • #29697 Reply

    Angel Meso

    I updated an excel file and saved it, I verified that it was actually saved as I closed the file, open it again and the changes were there, however next day when I turn on my PC again and open the file retentring the AXcrypt password, the changes are not there, furthermore the file said last modified on August!!!

    PLease help me to fix this

    #29702 Reply

    Prabhukumar R
    Moderator

    Hello Angel,

    AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

    So after editing the encrypted files, we have to click the broom icon from the AxCrypt app to re-encrypt the updated files. We have to close all the instance of the encrypted file(s) opened application.

    And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

    Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

    Please close the encrypted file and corresponding file, Please check the AxCrypt app every time, it will update the file, it’s then you can sign-out/exit from the AxCrypt app.

    your files are pending to re-encryption in this location(C:\Users\’User Name’\AppData\Local\AxCrypt). please check this location. if you find any file you can copy the content and save the content in the original file.

    The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

    AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

    Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

    If the above doesn’t help, please write an email to our support team support@axcrypt.net.

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