[Prabhukumar RModerator]

Hello Jyrki,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello max,

Am I on the right page? – Yes, you are on the right page.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Peter & Fred ,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved.

Once again sorry for the inconvenience.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ana & Don,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved.

Once again sorry for the inconvenience.

If you are asking any Queries, please write us at support@axcrypt.net.

• This reply was modified 9 months, 3 weeks ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello max,

Apologies for the delayed response

Please use this option as we said in the previous “we will share one workaround – Use the Upgrade files to AES-256 file menu option to re–encrypt all the files with a new password“

[Prabhukumar RModerator]

Hello Rob,

The AxCrypt app have a logging option to see all the events. You can enable the same by using the Debug | Logging option. To enable the Debug menu, navigate to File | Options | Debug.

Please note: we use it for troubleshooting purposes- but you can use this as your activity logs

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Frédéric,

When you start the AxCrypt app, the AxCrypt app to check the folder(C/Users/myname/.local/share/AxCrypt). at that time, the folder to check the permission of the above location. Please provide the necessary access(write access for the currently signed-in user) to the file path and then try to encrypt/decrypt the files under the specified location.

So please give the full permission in the above folder, and also check any third application to block the above folder.

We also found something on the internet to resolve the same,

https://support.microsoft.com/en-au/office/set-or-clear-read-only-status-d2dd74b2-2756-4cfb-8ee0-3c7977c80c8b

https://support.lesley.edu/support/solutions/articles/187267-changing-a-read-only-file

Please check the above links and try to resolve the issue, if you agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

[Prabhukumar RModerator]

Hello Kimberly,

You have the same question asking in Hubspot and support. we already respond to your question via email. Please check your email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello John,

Please you can write an email to our support team at support@axcrypt.net. we will help you.

[Prabhukumar RModerator]

Hello FREDERIC,

Please send the error report(ReportSnapshot.txt) file which is available in your system path(~/.local/share/axcrypt )with some detailed information. We are happy to help you. Please write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Molle,

Please you can write an email to our support team at support@axcrypt.net. Please explain more detailed information about the issue and also some screenshots.

[Prabhukumar RModerator]

Hello JD,

We are clearly mentioned on our website, Sorry to say, We cannot provide support beyond this.

Please contact relevant support or search the internet to resolve the issue. Please understand we cannot help further.

[Prabhukumar RModerator]

Hello Marie,

Please check the AxCrypt app title bar – your subscription is added to the app.

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello William,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello David,

When we encrypt a file, the AxCrypt app will create an exact duplicate copy of the encrypting file and then will encrypt the same. Once the encryption is completed, the original file will get secured and deleted by the AxCrypt app.

AxCrypt is used to take a backup of each file when we are encrypting/decrypting and the backup will get securely deleted once the process is completed successfully.

If you can recover a file with simple file recovery software. recovered file content/file can’t be opened/viewed.

still, if you are facing any issues, Please provide more detailed (step-by-step)information about the issue and write an email to our support team support@axcrypt.net.

[Author]

Posts