[Prabhukumar RModerator]

Hello Adedapo,

Your AxCrypt account is already verified.please sign in to AxCrypt app with your account credentials.

Still are you facing the same problem,Please feel free to contact our support via support@axcrypt.net .

 

 

 

[Prabhukumar RModerator]

Hello Joe Bloggs,

Internet is Required for the first time of login after resetting the account password via the AxCrypt account site. Because AxCrypt will try to sync your subscription and account information from our secured servers to your local Application.

So try to sign in to the AxCrypt app with internet enabled.

please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Still are you facing the same problem,Please feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Bernie,

Sorry to say, we are not understanding your query, please provide more information.

please feel free to contact our AxCrypt support via support@axcrypt.net  

 

[Prabhukumar RModerator]

Hello Mark ,

You are already registered Axcrypt user. Axcrypt does not send the verification emails. please sign in your Axcrypt app with your account credentials.

If you are registering new emails you will receive the verification code emails.Based on email filter settings, sometimes it will be there in the user’s spam/junk folder. So please check once again your mailbox folders and firewall settings.

Still facing any issue, please feel free to contact AxCrypt support via support@axcrypt.net

 

[Prabhukumar RModerator]

Hello mounchingam ,

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

[Prabhukumar RModerator]

Hello oz,

I am very sorry to hear that you apparently are the victim of a hacker ransom attack against your files.

However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.

Unfortunately, in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.

What you must do is contact your local police and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.

We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.

Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.

 

[Prabhukumar RModerator]

Hello Dan,op,

As per svante response above, Please read the FAQ at https://forum.axcrypt.net/support/faq/#why-password-only-on-sign-in

AxCrypt is a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email.Once signed in, you can read, write and update information without having to re-enter the password, until signed out

[Prabhukumar RModerator]

Hello Luis,

Please avoid sending a same query in different mediums. You may get duplicate response.

I am sorry to say, If the encrypted file is corrupted then AxCrypt will not able to decrypt the same.

But we have a feature called Check File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Also we can generate a summary of file structure, to see whether the file was encrypted with AxCrypt or not.

For the summary, you have to use the debug menu and then select the Check File menu option(Debug | Check File). Now you will be prompted to choose the files. Choose the AxCrypt encrypted file. Then AxCrypt will generate a summary of file structure.

Just take a screenshot of the summary and send to us, to investigate the file status.

If any other queries, please feel free to contact AxCrypt support via support@axcrypt.net 

[Prabhukumar RModerator]

Hello Patrick,

There is no possibility to merge the two AxCrypt accounts into one.

You can achieve the same by deleting one AxCrypt account. To delete your account, Please sign in at https://account.axcrypt.net/Home/Login and do so using the ‘Delete AxCrypt ID’ function under ‘Settings’. Be sure to decrypt any encrypted documents before doing so.

After deleting the account, use the another AxCrypt account to do AxCrypting.

Still you can open/decrypt the deleted AxCrypt account encrypted files with the file password.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption. If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

Once opened the file password asked files, Just update the contents of the files. Now those files will be encrypted with your account password. Hereinafter AxCrypt will not ask the file password for the updated files(which are all asked file password).

[Prabhukumar RModerator]

Hello Susan,

You can login with different email addresses by clearing your AxCrypt local contents in the AxCrypt app by navigating the AxCrypt app menu options(File | Options | Clear All Settings & Restart) or clicking the Reset button in the AxCrypt app sign in dialog.

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to Encrypt your file(s)

Use the secure(+ plus) icon or File | Secure from the AxCrypt app and then choose the file(s) which you want to encrypt.

or In windows explorer, Select the file(s) which you want to encrypt and right click on the selected files and choose the right click context menu option AxCrypt | Encrypt.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

I am sorry to say, Unfortunately, we do not offer telephone support.

If you are asking any queries, please feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Pete,

AxCrypt is a file encryption software. AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files. Sorry to say, It does not support a specific password(s) for specific file(s) feature due to some security reasons.

I will suggest to use two different AxCrypt accounts to achieve the same where one is for your personal use and another is for your family.

We can switch between AxCrypt accounts by clearing the local app cache in the AxCrypt app. To do the same just navigating to the AxCrypt app menu options(File | Options | Clear All Settings & Restart) or click the Reset button in the AxCrypt app sign in dialog.

[Prabhukumar RModerator]

Hello CM,

AxCrypt Secured Folder:

AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.  

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

Include Subfolders:

You can encrypt a folder by using Secured Folders option. After that if you create a subfolder, it won’t re-encrypt the files of subfolder(s).

We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.

How to secure (encrypt) the Folder?

You can able to encrypt your folder contents by just drag and drop the folder to the Secured Folders area.

or

Select the folder and right click on the folder and select the AxCrypt | Encrypt menu option from the windows explorer context menu.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Rob,

AxCrypt can encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.

You can encrypted the image file with AxCrypt app. But AxCrypt app do not encrypted thumbnails files.

AxCrypt will not encrypt any system, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders.

Because AxCrypt encrypted files will have a special file extension .axx and those will be opened only with the AxCrypt app.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Patrick ,

With AxCrypt Premium, use of our mobile apps on any number of devices is included. The mobile apps are intended to complement the desktop application, by allowing files encrypted on the desktop to be opened and viewed on any mobile device.

Just to be clear, our mobile apps do not yet have the capability to encrypt or update encrypted files on mobile devices. We will implement mobile encryption, but user feedback has told us that viewing encrypted files produced on the desktop is the most commonly requested function so we’re getting that out the door first!

To view the encrypted files in your mobiles device, Sign in to the AxCrypt mobile app and click the unlock icon(on the top right corner) and then select the file from your mobile device or any cloud services like Google Drive, OneDrive and etc.

When we are trying to open any file(s) from OneDrive or other cloud services, the file will be downloaded to the user’s mobile or local storage. After that the downloaded file will be opened in the corresponding application(AxCrypt, Pdf viewer or etc.).

Sorry to say, We do not have Axcrypt mobile app videos.

[Prabhukumar RModerator]

Hello MR JAMES ,

For AxCrypt mobile apps, AxCrypt Premium Subscription required.

AxCrypt  mobile apps are intended to complement the desktop application, by allowing files encrypted on the desktop to be opened and viewed on any mobile device.

Just to be clear, our mobile apps do not yet have the capability to encrypt or update encrypted files on mobile devices.

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