[Prabhukumar RModerator]

Hello Intratec,

We can remove the files in the recent files list by long pressing on the encrypted file(which you wish to remove from the list) and choosing Remove file menu option from the AxCrypt mobile app.

 

[Prabhukumar RModerator]

Hello Steve,

Please avoid sending a same query in different mediums. You may get duplicate response.

If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

Please delete the folder (%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app and try to start AxCrypting……

As per your screen shot are not clear. please provide more information.

Now you can encrypt/decrypt the file without any issue. Still your are facing any issue you can send a screenshot showing where the problem is, it often helps us understand.

How to take a screenshot on your PC is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .

And also please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello Philip,

AxCrypt is file security software with AES 128-bit or 256-bit strong encryption. You can use AxCrypt as free in your windows system with limited features. If you want to use some additional premium features or mobile apps or Mac app, then you have to purchase our premium subscription.

If free subscription features are enough to secure your files then you can use free subscription. If you want to know more about the difference between the free and premium, please check our pricing page.

AxCrypt Business is for companies and organisations, not for individuals.

AxCrypt Premium is for private Individuals not for organisations.

For more information about AxCrypt Business Subscription and Business Admin, please check out the web page: https://forum.axcrypt.net/support/axcrypt-business/ .

A 30 day trial of AxCrypt Premium is included and you can start it at any time from the AxCrypt app.

To get the price in other currencies, please go to https://account.axcrypt.net/Home/Purchase . There you can select from a variety of currencies.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Barry,

Please avoid sending a same query in different mediums. You may get duplicate response(s).

As svante responded the same query in forum Help and Support page.(https://forum.axcrypt.net/forums/topic/file-name-is-not-an-axcrypt-file/) like,

Please provide more information, preferably screen shots of the situation so we can determine what the situation is. The most likely reason for this error is that the file is empty (in which case it’s likely that you are using the obsolete version 1.x of AxCrypt that is unsupported) or that you have renamed a file that is not encrypted with AxCrypt to end with .axx.

But start by providing more details.

[Prabhukumar RModerator]

Hello Abu,

You can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

[Prabhukumar RModerator]

Hello Ron,

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

[Prabhukumar RModerator]

Hello Steven,

You can download the legacy versions of AxCrypt from the following link,  http://www.axantum.com/AxCrypt/LegacyDownloads.html .

We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). So we will suggest you to use the AxCrypt 2.x app.

please check out our requirements page: https://forum.axcrypt.net/information/requirements/ .

[Prabhukumar RModerator]

Hello Jace,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password.So you need to enter the file password.

If you do not know the file password (which is used for encryption), kindly try to remember the same and then try to decrypt the encrypted file.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset : https://www.youtube.com/watch?v=O6whtjSb3pc and change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/

AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere.

Please note: Always take a regular backup or keep a separate copy of your important files.

Still, if you are facing any issues, please feel free to contact our support(support@axcrypt.net) with detailed information about the issue.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello KARMINA,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset : https://www.youtube.com/watch?v=O6whtjSb3pc and change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

AxCrypt is file encryption with no backdoor.

[Prabhukumar RModerator]

Hello Alàa,

After your Premium subscription expired, AxCrypt will convert your AxCrypt account subscription into Freemium.

If you want to continue our Premium subscription, then you have to purchase again. Without user’s interaction, AxCrypt will not renew your subscription automatically.

You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File, after the AxCrypt Premium Subscription expired also.

Without Premium in AxCrypt Windows version, you are able to encrypt(with AES-128), decrypt and view the encrypted files. Some additional functionalities only required AxCrypt Premium.

Without Premium in AxCrypt Mac version, you are able to decrypt and view the encrypted files. But you can’t able to encrypt more new files. If you want to encrypt more new files, then you need AxCrypt Premium.

The AxCrypt freemium used to access the old encrypted files(with AES 256) with AxCrypt Free subscription, then those files will be re-encrypted with AES-128.

Actually AxCrypt Premium having some unique and special features like AES-256 encryption, Key Sharing, Cloud Storage Awareness, Secured Folder, Password Management, Inactivity Sign Out, Anonymous File Names, Priority Support , Mobile Apps and Mac version.

Now you can browse our official website to know more about AxCrypt Premium features, https://forum.axcrypt.net/pricing/ .

 

[Prabhukumar RModerator]

Hello Winston,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

Or you can use the File | Upgrade 1.x Files and AES 128 Files menu from the AxCrypt app, to upgrade your AxCrypt 1.x files to AxCrypt 2.x.

If you find that AxCrypt 2.x is unsuitable and you would like to use 1.x instead you are free to do so, but we will not be actively developing 1.x, nor will support be a priority. We recommend all users, old and new, to always use the most current released version of AxCrypt.

Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

Still, if you are facing any issues, please feel free to contact our support(support@axcrypt.net) with detailed information about the issue.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello GERALD,

AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

AxCrypt 2 asks you to sign in to your account, which AxCrypt 1 did not. We now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt 1.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

Or you can use the File | Upgrade 1.x Files and AES 128 Files menu from the AxCrypt app, to upgrade your AxCrypt 1.x files to AxCrypt 2.x.

If you find that AxCrypt 2.x is unsuitable and you would like to use 1.x instead you are free to do so, but we will not be actively developing 1.x, nor will support be a priority. We recommend all users, old and new, to always use the most current released version of AxCrypt.

Still, if you are facing any issues, please feel free to contact our support(support@axcrypt.net) with detailed information about the issue.Please avoid sending a same query in different mediums.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Raymond,

Please avoid sending a same query in different mediums. You may get duplicate response(s).

“The account key is always kept secured with your password as well, although one part of it is not secret and is used when securing files for you and your team. For you, the benefit is that you can change the password for all files in one single operation”

The above statements state the Key sharing and AxCrypt Password Change feature.

When the user changes the password on our account site(https://account.axcrypt.net/), the private key is re-encrypted with the new password.

When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.

When the user then sign-ins with the app, the local encrypted copy of the private key is updated with the new encrypted version from the server.

Thus, the user can actually “change” password for all his/her files.

Note that the file can actually still be opened with the original password, since the file encryption key is encrypted with that also, still (until it’s updated).

Another way to view it is that AxCrypt always “key shares” files with yourself.

“The account key is always kept secured with your password as well, although one part of it is not secret and is used when securing files for you and your team.”

This statement refer the AxCrypt Key sharing feature.

AxCrypt Key sharing feature using the recipient’s public key and it embeds the shared key into the file.

For more about AxCrypt keys, please check our blog: https://forum.axcrypt.net/blog/what-is-an-axcrypt-id/ .

[Prabhukumar RModerator]

Hello Raymond .

Please avoid sending a same query in different mediums. You may get duplicate response(s).

We are not creating any files with Ransomware file pattern. .axx is our default and only file extension.

All text editing, word/image processing, and more other softwares are having its own default extension.

For example:  Notepad’s default extension is.txt, Word’s default extension .docx and etc.

Like the same way, AxCrypt was developed.  AxCrypt encrypted files having the .axx file extension as per our design.

Also we need AxCrypt application to decrypt the AxCrypt encrypted files.

Only, for some very common file formats, most operating systems come with some form (often limited) of software pre-installed.

Unfortunately Operating system providers does not yet include AxCrypt with their operating systems.

So please add .axx file extension in your server whitelist.

• This reply was modified 5 years, 2 months ago by  Azhaguraja B.

[Prabhukumar RModerator]

Hello Raymond,

You can check the difference between the Password reset and password change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/  .

Please note: Password reset and password change are not same .

Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.

When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.

Please note: If reset your AxCrypt account password after key sharing a file with you then you will not get access to the key shared encrypted files with the new password(which was created after password reset). You have to use the old password to decrypt the encrypted files.

 

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