[Prabhukumar RModerator]

Hello Ian,

AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

First create an AxCrypt account with your email address and a strong password(minimum 8 characters) in our account site (https://account.axcrypt.net/en/Home/Register) or the AxCrypt app.

Then sign in to the AxCrypt app to open your encrypted files. AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Use the Open Secured icon or File menu option to open the encrypted files. If the file was encrypted with a different password than your sign in password, you will be prompted to enter the file password which was used in the file encryption.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

Or you can use the File | Upgrade 1.x Files and AES 128 Files menu from the AxCrypt app, to upgrade your AxCrypt 1.x files to AxCrypt 2.x.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

If you find that AxCrypt 2.x is unsuitable and you would like to use 1.x instead you are free to do so, but we will not be actively developing 1.x, nor will support be a priority. We recommend all users, old and new, to always use the most current released version of AxCrypt.

Please note: AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. Do not have both the versions in the system. Please uninstall the older version(if you have both).

[Prabhukumar RModerator]

Hello jacek,

Please avoid sending the same query in more than one mediums. You might get more than one same responses.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/ .

AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.

Once signed in to the AxCrypt app with internet enabled, your account details will be updated in your local. You can also see the AxCrypt app status in the application header(There is no offline and local means its in online state).

After connecting to the internet still the app shows offline, please check the Always Offline option will be disabled or not, in the File | Options menu.

Now sign in to the AxCrypt app with online state and hereinafter you can use new password to sign in to the app in online and offline states.

Still you are experiencing the same issue, please clear the AxCrypt local contents via File | Options | Clear all settings & Restart or clicking the Reset button in the sign in dialog.

Now start the AxCrypt like a new installation.

Note: Please remember your old and new passwords to open the encrypted files. If you felt confused, please decrypt all the encrypted files with your passwords. then do the above.

AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

[Prabhukumar RModerator]

Hi GEORGE ,

This might be because of the file extension “.tax2017” was mapped with the AxCrypt app. As you know AxCrypt can open only with the “.axx” files. So please change the default application for the type .tax2017 from AxCrypt to some other application.

What’s happening when you are opening the encrypted file?

Actually AxCrypt decrypt the .axx file and create a temporary file in the AxCrypt local folder. So the temporarily file will be opened with the corresponding application.

Here .tax2017 file extension also mapped with the AxCrypt app. So again AxCrypt app trying to open the temporarily decrypted file, that means AxCrypt is trying to open the .tax2017 file. AxCrypt supports only .axx file. That’s why you are getting the error message.

So change the default app for the file extension .tax2017.  You can change the default app for the extension by using the following ways,

For windows 7: https://support.microsoft.com/en-in/help/18539/windows-7-change-default-programs  

For windows 10 : https://support.microsoft.com/en-in/help/4028161/windows-10-change-default-programs

[Prabhukumar RModerator]

Hello Grobler,

Sorry to say, we didn’t get the exact issue.  So please provide more information about the issue and write a mail to support@axcrypt.net .

If you can send a screenshot showing where the problem is, it often helps us understand.

Also we have launched the latest version of AxCrypt app with lot of new rich features, easy to use user interface and increased security level.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello James,

AxCrypt will encrypt most of the file types. We had encrypted and decrypted the jpg files in our local without any issues.

So please provide more information about the issue and write a mail to support@axcrypt.net .

If you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Graham and Frank,

@Graham Wilson,

When you are trying with AxCrypt 2.x app, please collect the detailed error report and screenshot showing where the problem is. Send those to support@axcrypt.net . We will investigate the logs and resolve the problem as soon as possible.

Please follow the detailed instructions here to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

@Frank,

Yes, you are right. AxCrypt 2 does not support specific password for specific files feature due to some security issues.

In our blog(https://forum.axcrypt.net/blog/use-of-different-passwords/),  you will find why we are not supporting more than one different passwords.

But AxCrypt 2.x has lot of unique and rich features. we increased the security level also. I will explain the difference between the two versions AxCrypt 1.x and 2.x,

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

AxCrypt 2.x will be available on many platforms and devices, while AxCrypt 1.x will always be limited to the Windows desktop. The new version is rewritten from the ground up on a new technological platform, and there are many differences.

AxCrypt 2 comes with newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.

We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). So we will suggest you to use the AxCrypt 2.x app.

For more info about AxCrypt 2.x, Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt

[Prabhukumar RModerator]

Hello Mort,

We had sent the response to your email address, so please check your mailbox.

[Prabhukumar RModerator]

Hello Lanfranco,

Yes, With AxCrypt Premium user’s can encrypt/decrypt the folders and sub-folders as well.  AxCrypt renamed encrypted file(s) in  the folder will be decrypted into original state, means the exact copy of the original file. Also the file name(s) are restored back to original file name(If Anonymous Rename applied).

AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

[Prabhukumar RModerator]

Hello Sezer,

AxCrypt app will create and delete the temporary copies of the encrypting/decrypting file(s) during the encryption/decryption process.

To perform the encryption and decryption action, AxCrypt app required the full access to the corresponding file path.

If the performing user account does not have the necessary access for the file path then AxCrypt app will throw the exception like what you are getting.

Please provide the necessary access(write access for the currently signed in user) to the file path(C:\Users\’user name’\Desktop – as per the screenshot) and then try to encrypt/decrypt the files under the specified location.

or create a new folder in your hard drive or desktop and put the files inside the folder. Then use AxCrypt to decrypt the files. Please make sure that the file has the necessary write access.

Also AxCrypt app will not encrypt the operating system folders and files.

For more information, please check out the link: https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

Still if you are facing any issues, please write the mail to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.

[Prabhukumar RModerator]

Hello Jacob,

AxCrypt encrypted files are having the .axx file extension. AxCrypt application will decrypt only the files which are all having the “.axx” file extension.

We can use AxCrypt application to secure(encrypt) the m4p file(s).

If the file was encrypted using the AxCrypt app, then it should get decrypted only with the AxCrypt app.

As per google search, we can open the m4p extension file(s) using the iTunes app.

AxCrypt will not decrypt the m4p file(s) unless encrypted with AxCrypt.

[Prabhukumar RModerator]

Hello Giedrius,

AxCrypt is file security software with 128-bit or 256-bit AES strong encryption. 

After your Premium Trial subscription(30 days) expired, AxCrypt will convert your AxCrypt account subscription into Freemium.

AxCrypt will not remove encrypted files while downgrading the subscription.

You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File, after the AxCrypt Premium Subsciption expired also.

So please check the file path where the file was exists.

Still if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Mike & poree,

We are working on the progress bar customization and issues. It will be released in the upcoming versions of the AxCrypt application.

[Prabhukumar RModerator]

Hello ANN,

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt your secured folder by single click,

We can decrypt the AxCrypt secured folder by navigating to the Secured Folders tab in the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

In case the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

Or If you are using windows operating system, then right click on the selected folder in windows explorer and choose AxCrypt > Decrypt. If you are unable to see the explorer right click context menu in windows, then please uninstall and re-install the AxCrypt app.

AxCrypt app will perform the task(encryption/decryption) based on the user’s system configuration. If the user having good configuration machines, then AxCrypt will perform faster.

So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4 .

Still if you are facing any issues, please write the mail to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.

[Prabhukumar RModerator]

Hello Henry,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.

For example:

Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

The above situation was happened for you. So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

[Prabhukumar RModerator]

Hello Quentin,

The above screenshot is for the AxCrypt mac version only. If you are seeing different than the above screenshot, please share the screenshot of where the problem is? and How the AxCrypt app looks?

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