[Prabhukumar RModerator]

Hello Alain Willaert and Mike R,

Apologies for the inconvenience caused.

Due to some technical issues, the app not able to validate the subscription. we fixed the issue and now it is up.

Once again Sorry for the inconvenience.

[Prabhukumar RModerator]

Hello Charles,

I will explain How AxCrypt(2.x) Works:

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is s premium feature.

If you are facing any issues, you can feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Sam,

Thanks for your feedback. We are discuss with our team.

[Prabhukumar RModerator]

Hello @All,

Apologies for the inconvenience caused.

Due to the latest API mismatch, AxCrypt mobile app does not recognize user subscription details and we are working on it and its release as soon as possible.

Once again Sorry for the inconvenience.

[Prabhukumar RModerator]

Hello Roy Wong,

Apologies for the inconvenience caused.

Due to the latest API mismatch, AxCrypt mobile app does not recognize user subscription details and we are working on it and its release as soon as possible.

Once again Sorry for the inconvenience.

[Prabhukumar RModerator]

Hello ED,

Sorry to say, There is no user guide/manual for download the latest version.– but we do have lots of information and introductory videos at https://www.axcrypt.net/.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Fred Thompson,

You can download the latest AxCrypt portable(stand-alone) version, here:  https://account.axcrypt.net/Download/AxCrypt-2.exe

we will update the portable version link on our website shortly.

[Prabhukumar RModerator]

Hello Patrick,

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Are you getting any exceptions or error messages while using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

please provide detailed information about the issue and screenshot also, write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Bharath,

You can download the legacy version(1.x) of the AxCrypt app from our site: https://forum.axcrypt.net/support/legacy-downloads/.

If you are facing any issues, you can feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Verbouw,

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Are you getting any exceptions or error messages while using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

please provide detailed information about the issue and screenshot also, write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Visitor,

Please follow the below instructions to decrypt the encrypted file(s).

You can decrypt the zip encrypted file, first select zip encrypted file/folders and then right-click on the file and select AxCrypt > Decrypt

Or

You can open the zip file first, then file show In the recent files tab, now select zip encrypted file then right click on the file(which you want to decrypt) and select Stop Securing and remove from list

Now your file/folders decrypted without any issue.

Usb issue- Please more information about the issue and screenshot. Also please write an email to our support team support@axcrypt.net

[Prabhukumar RModerator]

Hello Prost,

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Are you getting any exceptions or error messages while using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

please provide detailed information about the issue and screenshot also, write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Prost,

Our support team is already responded to your same question in support. Please try to check the same.

Please note: Please avoid the same query in a different medium.

We usually respond during office hours within a day. Our time is UTC+5:30.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ori,

Thanks for your suggestions. We will discuss this with our team.

[Prabhukumar RModerator]

Hello Henri Lebigot,

Please avoid sending a same query in different mediums. You may get duplicate response.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

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