[Prabhukumar RModerator]

Hello Mike,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

Please close the encrypted file and corresponding file, then you can signout/exit from the AxCrypt app. without any issue.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Mike,

Please avoid sending a same query in different mediums. You may get duplicate response.

Double click

AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s).

If the AxCrypt app is not configured as a default app for the file extension or no other apps are mapped to the file extension.

Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links,

https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

Now all the encrypted files with the file extension ‘.axx’ will be opened  by double clicking the file. Restart the system/AxCrypt app, if required.

AxCrypt failed to start…

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app You can download the same from our official website: https://www.axcrypt.net/download/ . (if already download, please ignore it).

Now install the AxCrypt app and try to start AxCrypting……

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Juan David

You can enable the debug option by navigating the menu File | Options | Debug from the AxCrypt app.

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello RS,

Please follow the below instructions to decrypt the encrypted file(s).

You can decrypt the zip encrypted file, first select zip encrypted file/folders and then right-click on the file and select AxCrypt > Decrypt

Or

You can open the zip file first, then file show In the recent files tab, now select zip encrypted file then right click on the file(which you want to decrypt) and select Stop Securing and remove from list

Now your file/folders decrypted without any issue.

Please note: There is no problem to open the encrypted file(1.x) with a latest AxCrypt version. You can open/decrypt the previously encrypted document with the latest version.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Alfred Reichel,

AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s).

When we open the encrypted (video) files, AxCrypt just decrypts the files only. After that video is opening in the Corresponding Application.

I think it is not an AxCrypt problem(not sure). Please contact the relevant support team.

If you have any AxCrypt queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello William,

AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

Do you ask for different password for different files? If yes, Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://www.axcrypt.net/blog/use-of-different-passwords/ .

AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

[Prabhukumar RModerator]

Hello William,

I will explain How AxCrypt(2.x) Works:

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is s premium feature.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Juan Torrontegui Salazar,

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Keith,

I will explain How AxCrypt(2.x) Works:

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is s premium feature.

If somebody know your system password, so you can sign-out the AxCrypt app manually. 

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Piotr,

Apologies for the inconvenience caused.

Please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Bumbo,

This might be because of problem with a dot net framework or firewall configurations. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also please make sure that AxCrypt is not blocked by your antivirus or firewalls. Then restart your system and install the AxCrypt app.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Allan Ekengren,

Good to know you managed to install and use the latest version of AxCrypt.

We are sorry to hear that installing new version causing issues, we will investigate more about the issue and fix it in the upcoming versions of the AxCrypt app.

If you have any queries, please feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Ali Eljinini,

You can download the legacy version(1.x) of the AxCrypt app from our site: https://forum.axcrypt.net/support/legacy-downloads/.

If you are facing any issues, you can feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Robert Scavone,

Are you getting any exceptions or error messages while open the file in AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ard Jan,

Include Subfolders:

You can encrypt a folder by using Secured Folders option. After that if you create a subfolder, it won’t re-encrypt the files of subfolder.

We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.

Please check once again enabled the option “include subfolder” or not.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

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