[Prabhukumar RModerator]

Hello Rich Hanson,

AxCrypt 2.x will not work without AxCrypt account. Email address is required to use the AxCrypt 2.x app. Without AxCrypt account, you cannot encrypt/decrypt the files in AxCrypt 2.x.

AxCrypt will work without internet(offline) also. So no need internet to decrypt the encrypted files.For more information, please visit here https://www.axcrypt.net/blog/axcrypt-online-vs-offline

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello George ,

Thanks for your feedback/suggestions.

We are working on App colors and design issues. The same will be fixed and updated in the upcoming versions of the AxCrypt app.

[Prabhukumar RModerator]

Hello mango

We’re looking at AxCrypt and it looks like I’d have to use the same password (version 2) for everyone unless we use certificates, which might be a problem either way — Sorry to say, it’s not clear. please more detailed about the question.

AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

It appears that the older version uses any password but I’m concerned that it’s not maintained and may not work properly. — yes not maintained. We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Perla Garcia,

You can share the encrypted file with non-AxCrypt user. The recipient/receiver AxCrypt account &app is required to open the encrypted file.

You can download the same from our official website: https://www.axcrypt.net/download/.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jonathan,

Don’t worry, we help you. We usually respond during office hours within a day. Our time is UTC+5:30.

AxCrypt will send the AxCrypt renewal email to your AxCrypt Register email id two or three working days before the subscription expires.

We have changed the subscription flow from June month onwards. For more information, please check our information site https://www.axcrypt.net/

Please contact our support team at support@axcrypt.net . our support team will help you.

[Prabhukumar RModerator]

Hello Bob A.

The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

You can share the encrypted file with non-AxCrypt user. The recipient/receiver AxCrypt account &app is required to open the encrypted file.

If you encrypt the file/folders you can share/send the file with other users using AxCrypt key sharing Features.  The recipient/receiver opens the encrypted with own password(if key shared applied). Free subscription user open/edit the encrypted file.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello mango,

We are already explained in this link. Please read this link: https://forum.axcrypt.net/forums/topic/password-lost/page/4/#post-19000

Still, you are facing any issues, please contact our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello alucca,

Please sign up for the AxCrypt account https://account.axcrypt.net/en/Home/Register .

Please click on the private button then Enter your Email address and verify your account. After verifying the Account, you can start a Premium Free trial(30 days) or Activate the Free account.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello jim,

You can uninstall the AxCrypt app from your macbook by drag the app from the Applications folder to the Trash (located at the end of the Dock), then choose Finder > Empty Trash.

For more info: https://support.apple.com/kb/ph25083?locale=en_IN

[Prabhukumar RModerator]

Hello jim,

Apologies for the rancid experience with AxCrypt.

Version 2 has typeface so dim it can’t be read. This may be due to the dark view option in MacOS Big Sur. — We are working on a design issue and it. it will release in the near future.

The right click to select files doesn’t work.– Currently the AxCrypt Mac application does not have the right click context menu. But we will develop the same in the future upcoming versions.

It appears a login is needed before each time anything can be done. — AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt 2.x will be available on many platforms and devices, while AxCrypt 1.x will always be limited to the Windows desktop. The new version is rewritten from the ground up on a new technological platform, and there are many differences.

AxCrypt 2 comes with newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.

[Prabhukumar RModerator]

Hello msej449,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app You can download the same from our official website: https://www.axcrypt.net/download/ . (if already download, please ignore it).

Now install the AxCrypt app and try to start AxCrypting……

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Robert,

We have increased the price. The reason is we haven’t increased prices in four years, which means that we had to increase to keep up with inflation and adjust the different currencies, otherwise we’d eventually start losing money.

Please read more information about payment: https://www.axcrypt.net/information/terms-of-use

[Prabhukumar RModerator]

Hello ALAIN Mimouni,

We have responded to your support Priority email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Robert,

We have changed the subscription flow from June month onwards. For more information, please check our information site https://www.axcrypt.net/

Please note: AxCrypt now working on a recurring/auto-renewal subscription. So AxCrypt will automatically renew the subscription at the end of the current subscription period.(June month onwards).

Please contact our support team at support@axcrypt.net . our support team will help you.

[Prabhukumar RModerator]

Hello Chris,

The Mac operating system Catalina or above latest version, includes some security features. Still, we can install the AxCrypt app in the mac OS Catalina and above. We are planned to fix the popup issue in the near future version. Here is the workaround,

First download the AxCrypt app in your Mac system. After download the AxCrypt app,

Please follow the instructions to install the AxCrypt app without any issue.

• Go to downloads or other folder(where the AxCrypt app was downloaded) in the finder app.
  Click with two fingers or Control click on the selected setup file.
  Choose Open in the right-click context menu.
  Now, AxCrypt installation process will get started.
  Then click the open button in the alert dialog.
  Now, AxCrypt installation process will get started.

After installing, Start securing or decrypting/open your files with the AxCrypt app.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

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