[Prabhukumar RModerator]

Hello Bart Goossens,

Please avoid sending a same query in different mediums. You may get duplicate response.

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report. Also, write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Bart Goossens,

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report .Also, write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello audrey,

If you have any queries related to the AxCrypt subscription payment details, please write a mail to info@axcrypt.net.

Or please provide detailed information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Curtis Knittle,

We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

When you sign out from the AxCrypt app, then open the previous encrypted file AxCrypt asks the password.

Please You can make a video record about the issue and send it to our support team(support@axcrypt.net). We check the video and try to resolve the issue.

[Prabhukumar RModerator]

Hello Jimmy Mayer,

We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

Please more detailed(step by step)information about the issue and screenshot. We try to fix the problem.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello DAVID,

AxCrypt secure your file and changed to .axx extension. If the files are having an “.axx” file extension, then the files are secured/encrypted  with the AxCrypt app.

For example: your file name xyz.doc(original extension) after encryption your file name xyz.doc.axx(after encrypt using AxCrypt)”. but you are renamed wrongly the file extenstion like that.”C:\user…\b”. So please change the proper file extenstion. Then open the encrypted file without any issue.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Anonymous,

Please explain more details about what purpose you have used? Do you need to use AxCrypt for individual use or business use purposes?

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ramón Ospina,

I am sorry to say, If the encrypted file is corrupted/Demaged then AxCrypt will not able to decrypt the same.

But we have a feature called Check File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Also we can generate a summary of file structure, to see whether the file was encrypted with AxCrypt or not.

For the summary, you have to use the debug menu and then select the Check File menu option(Debug | Check File). Now you will be prompted to choose the files. Choose the AxCrypt encrypted file. Then AxCrypt will generate a summary of file structure.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Ринат Тайтенов,

Forget password:

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

still, If you are facing any issues, you can feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello JRT,

Sorry to say, it’s not clear in your question. Please explain the more detailed(step by step) information about the issue also some screenshots. we are trying to find the issue and fix the issue as soon as possible. Also you can write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Maurizio,

Please read the difference between Password reset and change in our blog, https://www.axcrypt.net/blog/password-reset-axcrypt/. Both the Password reset and change are not the same.

If you have any queries, please feel free to contact our support via   support@axcrypt.net.

[Prabhukumar RModerator]

Hello Gary

AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.

You can use AxCrypt to secure your files which are all stored in your cloud service like google Drive, Dropbox, one drive, etc..

After synchronizing your Dropbox files to your local, just encrypt those with the AxCrypt app. Once again sync your local with Dropbox.

Please note: AxCrypt Cloud Storage option is a premium feature.

Note : If we tried to decrypt/encrypt the files which are synched with the cloud storage services(like onedrive and etc), then the cloud service provider/application will need internet to sync the file(s) between your system and the cloud service. So that time we need internet to synch the files

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Evangelos ,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.

For example:  Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

So please try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

If you do not know the file password (which is used for encryption), You can’t decrypt the encrypted file(s).

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Prm,

Thanks for your feedback/suggestions. We will inform our team.

[Prabhukumar RModerator]

Hello JRT,

I will explain AxCrypt how works.

AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

If you are sign-out the AxCrypt app, then you can open the encrypted file with your file password.

Please check AxCrypt app are minimize in your system or check taskbar notification AxCrypt app are sign in your system?

If you encrypt the file/folders you can share/send the file with other recipients using AxCrypt key sharing Features.  The recipient opens the encrypted file with own password(if key shared applied).

If they want to open the received encrypted file then we have to share the file password with them. (if key sharing not applied).

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

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