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Hello T J Green,
Please check whether you are using the AxCrypt portable version or installed version? also Please explain which AxCrypt version do you have used?
Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.
If you are using AxCrypt installed version to check the control panel? AxCrypt app are install or not?
If not means, I think you had to install a portable version in your system. (not sure)
Download the latest version of the AxCrypt app from our official website (https://forum.axcrypt.net/download/ ).
Still, if you are facing any issues, please provide more information about the issue and some screenshot and write a mail to support@axcrypt.net
November 16, 2021 at 10:33 in reply to: The process cannot access the file because it is being used by another process #23823Hello Gerald Lerman and John S,
Sorry to hear this. Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.
Hello howard hunter,
AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s).
When we open the encrypted .doc/.xlsx file, AxCrypt just decrypts the file only. After that doc/.xlsx file are opening in the Corresponding Application which was mapped in your laptop/system.
Please choose any one of the office readers, then encrypted open the same. I think this is an office reader problem, not an AxCrypt problem.(not sure)
Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.Also provide step by step information about the issue.
November 2, 2021 at 10:03 in reply to: Trying to renew recently expired Premium subscription but won't let me. HELP! #23595Hello Peter,
Sorry to hear this. Please write an email to our support team support@axcrypt.net. we try to resolve the issue as soon as possible.
October 29, 2021 at 07:20 in reply to: AFTER SECURE TO SELECT A FILE TO ENCRYPT ACCESS SHARING SCREEN FROZE AFTER EMAIL #23531Hello TIMOTHY,
Sorry to hear this.
Or Please check, AxCrypt application is running in the background(not sure). Please check the task manager AxCrypt is running or not? If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.
Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.Also provide step by step information about the issue.
October 28, 2021 at 08:41 in reply to: The process cannot access the file because it is being used by another process #23512Hello John S,
Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report .Also, write a mail to support@axcrypt.net.
Hello Rogelio,
We responded to your emails. Please check your inbox once again or also check your spam or junk folder.
Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.
Hello waheed,
The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.
Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.
Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of early removal of a USB drive, or a disconnected network drive.
If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.
If the file was recovered from any recovery software then please check the file structure to make sure that the file was not corrupted by using the AxCrypt menu option(Debug |Check file). You can see all OK in the check file summary, if the file is valid.
If the file was damaged, then try to use the Try Broken File feature. Yes, We have a feature called Try Broken File. With that, we are able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.
Now you are able to see the Debug the menu in the AxCrypt app. From the debug menu you have to click Try Broken File.
Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.
October 25, 2021 at 09:12 in reply to: Trying to renew recently expired Premium subscription but won't let me. HELP! #23481Hello Claudia van den Haak,
we received your email in support and We have responded to your support email. Please check the same.
Hello Rogelio,
We have responded to your support email. Please check the same.
“Please avoid sending a same query in different mediums. You may get duplicate response”
October 25, 2021 at 08:53 in reply to: The process cannot access the file because it is being used by another process #23478Hello Gerald Lerman and Chavdar ,
We have responded to your support email. Please check the same.
“Please avoid sending a same query in different mediums. You may get duplicate response”
October 22, 2021 at 03:54 in reply to: Trying to renew recently expired Premium subscription but won't let me. HELP! #23446Hello Claudia van den Haak,
Sorry to hear this. Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.
Hello Ax,
Thanks for your words.
we will convey to our team.
Hello Ruben Chevere,
You might want to try and decrypt with an older version. You can download from https://www.axcrypt.net/support/legacy-downloads/ .
That would indicate that the file has been damaged somehow, My guess is the file has been damaged.
If the above doesn’t help, please write an email to our support team support@axcrypt.net.
Hello Pierre,
The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.
AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.
Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.
please close the opened encrypted file and corresponding application properly. After Closing all the opened corresponding application properly or click the broom icon from the AxCrypt app to re-encrypt the updated files. We have to close all the instance of the encrypted file(s) opened application.
If you have any queries, please feel free to contact our support via support@axcrypt.net.
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