Forums Bugs & issues Not Impressed – Disappointed

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 6 months ago.

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  • #19887 Reply

    Bob A.

    I just started my Trial Subscription ready to be amazedbyt your product, but I’m disappointed.  You fail to give first time users any sense of navigation or step-by-step introduction to a product that is different than they’ve ever used before.  I had to Google to find out what to do after signing up for a Trial Subscription.

    I subscribed to AxCrypt in order to share with my son extremely valuable family passwords and information regarding financial records.  How does one share a key with another person so they can open encrypted documents I create with your product?  Who knows?  AxCrypt hasn’t given me any clues yet. I guess I must go back to Googling.  But I don’t think I will.  I can simply place a long password on a PDF instead.

    I will likely cancel the subscription.  So sorry, I expected more.

    #19893 Reply

    Prabhukumar R

    Hello Bob,

    Apologies for the rancid experience with AxCrypt.

    Sorry to say, Currently, There is no user guide/manual for download the latest version.– but we do have lots of information and introductory videos at .

    Please check out our video tutorials at and our other documentation at to get started with AxCrypt.

    How does one share a key with another person so they can open encrypted documents I create with your product? Who knows? —

    You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

    You can send the encrypted file via email(Gmail, yahoo, etc..) to other users. AxCrypt will not send the physical file.

    I will explain about the key sharing features:

    There is no need to share passwords in order to send or share files securely with others.

    AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view .

    Note that the person you’re sending the file has to use AxCrypt 2 with the email address you shared the file. Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

    If you have any queries, please feel free to contact our support via support team will help you.

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