Forums Bugs & issues No clear icon

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 1 month, 3 weeks ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #19915 Reply

    Steve Schwab

    Where is the Clear Icon. I have open file that won’t be reencrypted. They’re still on the file list and I can’t remove them.

    #19930 Reply

    Prabhukumar R
    Moderator

    Hello Steve Schwab,

    AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

    So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files. We have to close all the instance of the encrypted file(s) opened application.

    And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

    Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

    For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

    still, If you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: No clear icon
Your information: