[Prabhukumar RModerator]

Hello JD,

We are clearly mentioned on our website, Sorry to say, We cannot provide support beyond this.

Please contact relevant support or search the internet to resolve the issue. Please understand we cannot help further.

[Prabhukumar RModerator]

Hello Marie,

Please check the AxCrypt app title bar – your subscription is added to the app.

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello William,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello David,

When we encrypt a file, the AxCrypt app will create an exact duplicate copy of the encrypting file and then will encrypt the same. Once the encryption is completed, the original file will get secured and deleted by the AxCrypt app.

AxCrypt is used to take a backup of each file when we are encrypting/decrypting and the backup will get securely deleted once the process is completed successfully.

If you can recover a file with simple file recovery software. recovered file content/file can’t be opened/viewed.

still, if you are facing any issues, Please provide more detailed (step-by-step)information about the issue and write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello David,

Please you can write an email to our support team at support@axcrypt.net. Please explain more detailed information about the issue and also some screenshots.

[Prabhukumar RModerator]

Hello Anonymous,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Please completely close the encrypted file and corresponding file properly, then you can sign-out/exit from the AxCrypt app.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

[Prabhukumar RModerator]

Hello David,

AxCrypt will keep track of the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not. If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Please close the encrypted file and corresponding file, Please check the AxCrypt app every time, it will update the file, it’s then you can sign out/exit from the AxCrypt app. Please close all the browser windows also.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Thompson,

Please write an email to our support team at support@axcrypt.net. our support team will help you further.

[Prabhukumar RModerator]

Hello deWOZ,

Can you explain please how you have closed the AxCrypt app?

This may be because of AxCrypt is running in the background process. When you close the AxCrypt app, please sign out and then Exit the AxCrypt app.

Please don’t do the task manager and End the process, it may be your file running in the background, and it happens on corrupted/damaged

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello alyx,

Please write an email to our support team at support@axcrypt.net. our support team will help you further. Also, please tell about – which operating system version and AxCrypt app version you are using?

[Prabhukumar RModerator]

Hello Daniel,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Frédéric,

We think, your files are not given full permission. Please check and give full access(write/read) for the files

AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.

Please provide the necessary access(write access for the currently signed in user) to the file path and then try to encrypt/decrypt the files under the specified location.

We also found something in the internet to resolve the same,

https://support.apple.com/en-in/guide/mac-help/mchlp1203/mac ,

https://support.apple.com/en-in/guide/mac-help/mchlp1038/11.0/mac/11.0

https://community.firecore.com/t/an-error-occurred-access-denied-after-macos-catalina-update/18711,

Please check the above links and try to resolve the issue, if you are agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jacques,

Please read the link for more information about offline & online https://www.axcrypt.net/blog/axcrypt-online-vs-offline/

If you are asking any Query, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello David,

AxCrypt will not close the business. Because we are running successfully over 15+ years. Incase if we stopped the business, We have a standalone version and the AxCrypt software is available in other third party websites.

So no need worry for this. But the AxCrypt app does not have a backdoor, means without AxCrypt, you can’t able to open the .axx extension files (which are all encrypted by AxCrypt).

[Prabhukumar RModerator]

Hello Max,

We wish to add one more info. We need to update the contents of the encrypted files to re-encrypt with the new password. So just update the contents of the previously encrypted files.
Or we will share one workaround – Use the Upgrade files to AES-256 file menu option to re-encrypt all the files with a new password

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