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Hello Philippe Tisseyre,
The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.
AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.
Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.
If the above doesn’t help, please write an email to our support team support@axcrypt.net.
Hello Coleen,
As we said previously AxCrypt is just a tool to encrypt/decrypt files.
AxCrypt app will create an exact copy of the encrypted file and securely deletes the original file after encrypting the copied file.
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello Peter,
Sorry to say, the AxCrypt app does not support Chromebook. Please use Mac, Windows, Andriod, and IOS apps. Then you can access encrypted files from the cloud drive.
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
December 12, 2022 at 08:13 in reply to: Are there two types of encryption? I can't open a file #29651Hello Michael,
AxCrypt will use the subscription level to increase the level of security. That means, AxCrypt application use AES-256 bit algorithm for premium users, AES-128 bit algorithm for free users, when securing the files.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello Riccardo,
Why Include Subfolder is dangerous? Because if you enabled the Include Subfolder feature, AxCrypt will try to encrypt all your files which are all exists in the subfolders of Secured root folders.
If you are having more subfolders and files under the secured folder, then AxCrypt will take extra time to process encryption request. Based on the folder size and system specification, AxCrypt will perform as much as faster.
That’s the reason behind the confirmation message. So no need to worry, just confirm it and secure your files safely.
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello Coleen,
AxCrypt application will not encrypt/decrypt files automatically. Without user interaction AxCrypt application will not encrypt/decrypt the file in the user’s system. If you encrypt the file/folder, you will encrypt the file manually.
Hello abdul,
We have responded to your support email.
“Please avoid sending a same query in different mediums. You may get duplicate response”
Hello Coleen,
Does that affect the life-span of the hard drive, even if minimally? — No. AxCrypt just encrypts/decrypts the files.
December 1, 2022 at 13:37 in reply to: Axcrypt crashes upon dragging and dropping files in Mac OS 13 #29587Hello Noel,
Currently the AxCrypt Mac application does not have the Drag and Drop option. But we will develop the same in the future upcoming versions.
In windows application, Drag and drop is working.
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
December 1, 2022 at 12:39 in reply to: After payement with apple service i don\' have any subscription in my account. #29586Hello Arnold,
We have responded to your support email.
“Please avoid sending a same query in different mediums. You may get duplicate response”
Hello Coleen,
AxCrypt app will create an exact copy of the encrypting file and securely deletes the original file after encrypting the copied file.
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello Yasha
AxCrypt application will not encrypt/decrypt files automatically. Without user interaction AxCrypt application will not encrypt/decrypt the file in the user’s system. If you encrypt the file/folder, you will encrypt the file manually.
The AxCrypt app will be monitoring the folder path, When we add a folder in the secured folders list.
Monitoring the folder path is for re-encryption process. If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.
Please check do you add any folders in the secure folder section. –if yes, Please completely remove the folder from the secured folder. Now check the same.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello bob price
We are changes in the key share user interface design, with usability improvements in the latest version.
If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello Kasher,
We have responded to your support email.
“Please avoid sending a same query in different mediums. You may get duplicate response”
Hello David,
As we said in the previous answer clearly, AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Still, you can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).
Please check: If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
If the above doesn’t help, please write an email to our support team support@axcrypt.net.
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