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Hello kevin,
No, does not support separate files for different passwords.
AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.
I am sorry to say, AxCrypt 2 does not support specific password for specific files feature due to some security issues.
In our blog(https://forum.axcrypt.net/blog/use-of-different-passwords/), you will find why we are not supporting two or more different passwords.
Hello Tod,
AxCrypt application will not send any files to the users. We have to send the file via email, drive and etc. If the receiver wants to decrypt/open the shared encrypted file(s), then AxCrypt app is required.
I will explain about the AxCrypt key sharing feature,
There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.
Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .
Please Note: AxCrypt is not a file sharing software. So it will not send the original file to the receiver while key sharing.
Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to.
The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.
If the key sharing recipient’s email address is not having an AxCrypt account then only AxCrypt will send an invitation mail. If the receiver has an AxCrypt account then he/she will not receive the invitation mail.
Hello Wayne,
To change the account email, sign in to https://account.axcrypt.net/en/Home/Login and then under Settings | Email, set the new email.
There must not already be such an account. If there is, please delete it first.
Hello Pietro,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If the file was encrypted with a different password than your sign in password then you have to enter the file password while viewing/decrypting the encrypted file
Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.
After resetting your AxCrypt account with a new password, You will get access to the AxCrypt account server and application too. But you can’t decrypt the old encrypted without knowing the file password(which was used in the file encryption).
Because the encrypted files before password reset holding an old password. So you have to enter the file password to decrypt/open the old AxCrypt encrypted files(which are all encrypted before the password reset).
After password reset, the newly encrypted files holding the new password. So we can open/decrypt the newly encrypted files without entering your file password.
For more info about Password Reset : https://www.youtube.com/watch?v=O6whtjSb3pc and change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.
AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere.
Please note: Always take a regular backup or keep a separate copy of your important files.
Hello Luc ,
First we have to sign in to the AxCrypt app, to encrypt/decrypt the files. If not signed in, AxCrypt will ask the user to enter the password.
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once, and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out.
If the above information does not help, Please provide more information about the issue and write a mail to support@axcrypt.net .
If you can send a screenshot showing where the problem is, it often helps us understand.
February 21, 2019 at 13:29 in reply to: sdad1973 – AxCrypt 2.1 doesn’t ask me for an encryption password #13278Hello Simon,
AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt.
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once, and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration) or you can sign out manually.
Hello Patricia ,
Please avoid sending a same query in different mediums. You may get duplicate response(s).
“The payment gateway throwing an exception, when you are trying to purchase the AxCrypt Business subscription.
The exception/error message is “Your card is not supported for this currency. Please use a Visa or MasterCard card.”
That means the card does not accept the selected currency. So please try to purchase the business subscription with some other different cards or other currencies which was supported/accepted by the card provider/issuer.
Hello Scott,
AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.
You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.
If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.
How to secure (encrypt) the Folder?
You can able to encrypt your folder contents by just drag and drop the folder to the Secured Folders area.
or Right click on the Secured Folders area and choosing Add Secured Folder option from the context menu.
or Select the folder and right click on the folder and select the AxCrypt | Encrypt menu option from the windows explorer context menu.
Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.
Hello Cary,
I am glad you like AxCrypt!
Your AxCrypt account having Premium Trial Subscription. Get Premium link label will be available/visible in 15 days from the subscription expiry date.
We can also purchase the Premium subscription, using our account site purchase page, https://account.axcrypt.net/Home/Purchase .
To know more information about pricing, https://forum.axcrypt.net/pricing/ .
Hello Ramenah,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.
For example:
Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).
The above situation was happened for you. So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.
Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and password change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/ .
AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.
Hello Jeudy,
1. Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.
We can find the major differences between the standalone version and installer version of AxCrypt, by clicking the following link: https://forum.axcrypt.net/support/faq/#download-version .
Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt your secured folder by single click,
We can decrypt the AxCrypt secured folder by navigating to the Secured Folders tab in the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.
In case the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.
Or If you are using windows operating system, then right click on the selected folder in windows explorer and choose AxCrypt > Decrypt. If you are unable to see the explorer right click context menu in windows, then please uninstall and re-install the AxCrypt app.
So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4 .
Still if you are facing any issues, please write the mail to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.
2.We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Sub-folders will be disabled. So Subfolders are not encrypted without enabling this feature.</b>
So please check whether the Include Subfolders feature enabled or not(required for subfolders encryption).
Hello Joe,
No cannot encrypt from Android version.
The mobile apps are intended to complement the desktop application, by allowing files encrypted on the desktop to be opened and viewed on any mobile device.
Just to be clear, our mobile apps do not yet have the capability to encrypt or update encrypted files on mobile devices.
To view the encrypted files in your mobiles device, Sign in to the AxCrypt mobile app and click the unlock icon(on the top right corner) and then select the file from your mobile device or any cloud services like Google Drive, OneDrive and etc.
Hello rahal brahim,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/ .
AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.
Hello Chuck,
Free version can encrypt only the file(s). We need paid premium subscription to secure the folder(s).
For more information about features, https://forum.axcrypt.net/pricing/ .
Hello FATİH ,
Sorry to say, Please provide more information about the issue and write a mail to support@axcrypt.net .
If you can send a screenshot showing where the problem is, it often helps us understand.
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