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Hello Arnoold,
AxCrypt will not encrypt any hidden files. So please avoid securing that kind of folders.
It may be the file is a hidden state. So check the file properties the file is hidden state or not? If hidden the file means, Please remove the access, then to encrypt the files.
AxCrypt account and AxCrypt app are required to open/decrypt the AxCrypt encrypted files. Without the AxCrypt app, we cannot open/decrypt the encrypted files.
For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/
Still, if you are facing any issues, please write an email to support@axcrypt.net with some more information about the issue.
Hello Dean,
You can be encrypting a folder with a sub-folder to enabling the include sub-folder feature.
You without enabling this feature AxCrpy cannot encrypt the sub-folder. AxCrypt only encrypting the folder, not sub-folder.
Include Subfolders:
You can encrypt a folder by using the Secured Folders option. After that, if you create a subfolder, it won’t re-encrypt the files of the subfolder.
We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.
Still, if you are facing any questions/issues, please write an email to support@axcrypt.net with some more information about the issue.
Hello D. Bugz,
AxCrypt does not any trial password.
The password which you probably created when you created the AxCrypt account. (please use the Strong password)
AxCrypt account password to use the same password to work encryption/decryption processes.
As I said in the previous Forums “AxCrypt 2.x use a single sign-on model where the same password is used to sign in to our servers and to protect your files“.
If the above does not help, please provide more information about the issue and write a mail to support@axcrypt.net.
Hello chr25,
You can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Please do not forget the password which was used in the file encryption with the AxCrypt. Because you need the same password to decrypt the encrypted files in AxCrypt.
If the above does not help, please provide more information about the issue and write an mail to support@axcrypt.net .
Hello Dean,
Please avoid sending the same query in different mediums. You may get a duplicate response(s).
Yes, you can more than one member to be designated as an administrator.
For more information about AxCrypt Business Subscription and Business Admin, please check out the web page: https://forum.axcrypt.net/support/axcrypt-business/ .
If you any queries related to business subscription information, please write an email to support@axcrypt.net or business@axcrypt.net .
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This reply was modified 5 years, 11 months ago by
Prabhukumar R.
Hello D. Bugz,
AxCrypt 2.x use a single sign-on model where the same password is used to sign in to our servers and to protect your files.
If you are using a strong password to secure the files, then you can use the same to create a new AxCrypt account. A strong password should be more than or equal to 8 characters length with some special characters. Now you can use the same password to sign in to the AxCrypt app and secure your files.
Hello Tate,
Sorry to say, AxCrypt does not support in safe mode.Due to some technical reasons.
Hello Ashraf,
AxCrypt Premium trial subscription activation is only user choice, AxCrypt never to force the user to activate the premium trial subscription.
For AxCrypt mobile apps, AxCrypt Premium Subscription required.
The mobile apps are intended to complement the desktop application, by allowing files encrypted on the desktop to be opened and viewed on any mobile device.
Just to be clear, our mobile apps do not yet have the capability to encrypt or update encrypted files on mobile devices. We will implement mobile encryption, but user feedback has told us that viewing encrypted files produced on the desktop is the most commonly requested function so we’re getting that out the door first!
I will explain about the AxCrypt 1.x and 2.x app difference:
AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.
AxCrypt 2.x will be available on many platforms and devices, while AxCrypt 1.x will always be limited to the Windows desktop. The new version is rewritten from the ground up on a new technological platform, and there are many differences.
AxCrypt 2 comes with newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.
AxCrypt 2 asks you to sign in to your account, which AxCrypt 1 did not. We now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt 1.
If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in the password which means you won’t be prompted again for the old password.
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt. AxCrypt will automatically sign out when the screen saver goes active, or you can sign out manually.
We do have a plan to develop fingerprint authentication. Sorry to say, We are not sure when we are going to do it. But we will do the same in the near future.
Based on our developer’s availability, it will get completed soon. Our developers are busy with developing and fixing major and high priority tasks/issues.
Still, if you are facing any questions/issues, please write an email to support@axcrypt.net with some more information about the issue.
Hello Wouter,
If you encrypt the new file that file will be added in the recent file list.
I think you might clicked the reset button in the sign-in dialog or Stop Securing and remove from list or Remove from list but keep Secured or Clear Recent files option.
If you click the Stop Securing and remove from the list option, AxCrypt decrypts the file and removes it from the recent file list.
If you click the Remove from list but keep Secured option, AxCrypt keeps secured the encrypted file but remove from the list.
If you click the Clear Recent files option, AxCrypt clears all the recent file list.
If you click the Reset button in the sign-in password dialog. That button is used to reset the AxCrypt account data in the locally installed AxCrypt app. That means, it will clear all the local contents cache of the AxCrypt app and restart the app like a freshly installed one.
In the above cases, you can do that, that is the reason you cannot see the encrypted file in a recent file.
if you open/update the previously encrypted file that file is automatically added to the recent file list.
Still, if you are facing any issues, please write an email to support@axcrypt.net with some more information about the issue.
November 5, 2019 at 12:01 in reply to: Not encrypting upon Sign Out from AxCrypt or when locking screen #14688Hello Pierre-Alain,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If you know the file password, you can decrypt the same using the AxCrypt app. AxCrypt app will ask the user to enter the file password when we trying to decrypt the encrypted file.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file. You can open all the encrypted files if you know the file password which was used in the encryption process.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.
Are you getting any exceptions or error messages while open the encrypted file using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.
Please send a complete error report of the issue. Please follow the detailed instructions for the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.
Still, if you are facing any issues, please write an email to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.
Hello stu,
Without Premium in the AxCrypt Mac version, you can able to decrypt and view the encrypted files.
But you can’t able to encrypt more new files. If you want to encrypt more new files, then you need AxCrypt Premium.
Now you can browse our official website to know more about AxCrypt Premium features and pricing information, https://forum.axcrypt.net/pricing/
Hello Piotr,
AxCrypt is only limited by available hard disk space. When encrypting bulk amounts of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.
Also, We do have some performance issues(when working with more than 10000 files) and we are working on the application to optimize the performance when working with more files.
still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net.
Hello Andrei,
As my colleague, Raja already responses in support email. Please check your emails.
Please avoid sending the same query in different mediums. You may get duplicate responses.
Hello Joe,
AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.
You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.
Include Subfolders: You can encrypt a folder by using Secured Folders option. After that if you create a subfolder, it won’t re-encrypt the files of subfolder.
We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.
If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.
AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.
Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.
Hello Gusten,
You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File, after the AxCrypt Premium Subscription expired also.
After your Premium Trial subscription(30 days) expired, AxCrypt will convert your AxCrypt account subscription into Freemium.
Still if you are facing any issues, please write an email to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.
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This reply was modified 5 years, 11 months ago by
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