[Prabhukumar RModerator]

Hello Sten,

Please avoid sending a same query in different mediums. You may get duplicate response.

Already, I will forward your email to our business team and they will do the needful as soon as possible

If you any queries related to payment or business subscription information, please write an email to business@axcrypt.net or info@axcrypt.net .

[Prabhukumar RModerator]

Hello von,

AxCrypt application will not send any files to the users. We have to send the file via email, drive and etc. If the receiver wants to decrypt/open the shared encrypted file(s), then AxCrypt app is required. 

I will explain about the key sharing features:

There is no need to share passwords in order to send or share files securely with others.

AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary.

If receiver who does not have registered AxCrypt ID, (s)he will receive an invitation email with instructions on how to  view and edit the file. After that receiver can open the AxCrypt encrypted file in AxCrypt app with own password.(if key sharing applied.)

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello von,

AxCrypt can encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.

AxCrypt will not encrypt any system files and operating system installed Files/Folders. So please avoid securing that kind of folders.

Because AxCrypt encrypted files will have a special file extension .axx and those will be opened only with the AxCrypt app.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Alan,

Please avoid sending a same query in different mediums. You may get duplicate response.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, So you need to enter the file password.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If the above does not help, please provide more information.

[Prabhukumar RModerator]

Hello Laka,

Yes, you need to upgrade the Axcrypt 2.x version.

You can download the AxCrypt app latest version from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app in your system then Sign in to the AxCrypt app with your AxCrypt credentials.

You cannot have both AxCrypt 1.x and 2.x installed at the same system.

Please note: AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

[Prabhukumar RModerator]

Hello Laka,

I am sorry to say, If the recovered encrypted file is corrupted then AxCrypt will not able to decrypt the same.

But we have a feature called Try Broken File. You can try to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you are able to see the Debug the menu in the AxCrypt app. From the debug menu you have to choose Try Broken File menu option.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the file location. Otherwise, AxCrypt can’t decrypt the same.

[Prabhukumar RModerator]

Hello Gabriel,

AxCrypt will not differ from the operating system versions. So we can see the same user interface and features in windows 7 and 10. AxCrypt will be same in both windows versions.

If you go for mac os, then also you will get same features with slightly different user interface.

Nope,  AxCrypt do not have an option to create a hidden operating system. Because it is a file encryption software. It will help us to secure our files.

[Prabhukumar RModerator]

Hello Jeff Colwell,

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

[Prabhukumar RModerator]

Hello Alex,

We do have a plan to develop command line option in AxCrypt 2.x. But based on our developers availability, it will get completed soon. Our developers are busy with developing and fixing major and high priority task/issues.

Sorry to say, We are not sure when we are going to do. But we will do the same in near future.

[Prabhukumar RModerator]

Hello Sarah,

AxCrypt can encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.

You can encrypted the pdf file with AxCrypt app.

AxCrypt will not encrypt any system, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders.

Because AxCrypt encrypted files will have a special file extension .axx and those will be opened only with the AxCrypt app.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Lau ,

Sorry to say, We are not sure about CHK files.

If those files are just renamed to chk, then You can change the file extension to .axx . Now try to open the encrypted files with the AxCrypt app. Because AxCrypt encrypted file has a file structure. If the file structure is not exactly same, then the AxCrypt app won’t open those encrypted files.

If the file contents are damaged or file format changed, then there is no use with the file. AxCrypt can open only the .axx and AxCrypt file structured files.

[Prabhukumar RModerator]

Hello Des Forrester,

Login to the AxCrypt mobile app and click the plus(+) icon and then select the file from local storage/downloads/drivers.

After that your encrypted file will be opened/viewed by corresponding application.

That’s all. This is the way to open the encrypted file from local storage/downloads/drivers..

Still, you are facing the any issue, please feel free to write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Denis,

AxCrypt is a File encryption software. If you are premium subscription user  you can encrypt the folder using AxCrypt secured Folder features.

If you are Free subscription user you can use limited features only. Now you can browse our official website to know more about AxCrypt Premium features and pricing information, https://forum.axcrypt.net/pricing/ .

Still you have any doubts, please feel free to our support support@axcrypt.net

[Prabhukumar RModerator]

Hello Guy,

Is there any way I can lock down the options that other users can do? — No, We does not have the features.

[Prabhukumar RModerator]

Hello Seak,

Thanks for your feedback!

You can download the windows AxCrypt app from our official website (https://forum.axcrypt.net/download/)

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

• This reply was modified 5 years, 5 months ago by  Azhaguraja B.

[Author]

Posts