[Prabhukumar RModerator]

Hello roy,

1. We are discussing it with our team. We will get back to you.

2.Password manager: 

Sorry to say, AxCrypt doesn’t support an import passwords feature.

Instead, You can use the AxCrypt Password manager feature.

The password manager is a general-purpose password store for all kinds of personal passwords and secrets

If you want to suggest strong password, please use AxCrypt password generator: https://forum.axcrypt.net/password-generator/

AxCrypt password manager is very easy to use. You can add & save to the password. AxCrypt Password manager UI is very easy. Please check the same and use it.

still, if you are facing any issue, please provide more information about the issue/feedback and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello tim,

AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Still,if you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Carl,

You can sign in and sign out from the Axcrypt app in the below way.

File|sign in – now enter the AxCrypt credentials , then start the AxCrypt app.

File|signout or Exit from the Axcrypt app.

Please note: AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

If the above does not help, please provide more information about the issue.

Still,if you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Frank,

C installed another copy of free version Axcrpt, can C read that file– No, C user cannot read the file.

Reason is. User A only shared the encrypted file with User B. so user B can open the encrypted with the own file password.

If the user C knows the file password of the encrypted file. now user C can open the encrypted file. otherwise no option to decrypt the file.

Please note: without file password nobody to decrypt the encrypted file.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Wendy,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

We have to close all the instance of the encrypted file(s) opened application.

For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

If the above does not help or Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Laura,

Please write an email to contact our support team (support@axcrypt.net)with detailed information about the issue and some screenshot, our support team happy to help you.

[Prabhukumar RModerator]

Hello AxcGibb,

You can download the latest legacy version(1.x) of AxCrypt app by using the URL:  https://axcrypt.net/information/legacy-downloads – If you are facing any issues while downloading, please clear the browser cache and cookies for the site.

or

If you need the legacy version you contact our support team. Please write an mail to support@axcrypt.net. they are helping you.

• This reply was modified 3 years ago by  Prabhukumar R.
• This reply was modified 3 years ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello Nick,

AxCrypt Password manager to store your all kinds of personal passwords and secrets which will be encrypted by your AxCrypt account password and stored in our servers.

AxCrypt will not store the users password anywhere in our servers. All the stored users’ keys(public and private) and stored passwords in the password manager will get encrypted with their account password. So without knowing the file password, Sorry to say, no one can decrypt the files and view their stored passwords. This is the way AxCrypt was designed.

Please note: Unfortunately, If you forgot your AxCrypt account password, then you can’t decrypt/view your stored passwords.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello

If you need the legacy version you contact our support team. Please write an mail to support@axcrypt.net. they are helping you.

[Prabhukumar RModerator]

Hello

If you need the legacy version you contact our support team. Please write an mail to support@axcrypt.net. they are helping you.

[Prabhukumar RModerator]

Hello Roxy,

I think your encrypted file(word file) is the opened state only you not close the encrypted file and corresponding application properly, otherwise you will not get the error message.

If you did not close the file properly that time you did try to sign out/exit from the AxCrypt app then AxCrypt app displays the Error message like you getting.

If you closed all the open corresponding applications and encrypted files properly. now the Broom icon is disabled. Now you can sign out/Exit from the AxCrypt app. without any issue.

If not close the opened Application & corresponding application Broom icon is enabled only.(it indicate encrypted file(s) are open).

[Prabhukumar RModerator]

Hello Roxy,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

Please close the encrypted file and corresponding file, then you can signout/exit from the AxCrypt app. without any issue.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jan,

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

Please check the files whether those are corrupted or not using the below instructions.

But we have a feature called Check File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Also we can generate a summary of file structure, to see whether the file was encrypted with AxCrypt or not.

For the summary, you have to use the debug menu and then select the Check File menu option(Debug | Check File). Now you will be prompted to choose the files. Choose the AxCrypt encrypted file. Then AxCrypt will generate a summary of file structure.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Fluz,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere. There is no way to open the encrypted files without the file password.

Please note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

We will implement unique features exclusively for AxCrypt Business users.

Still,if you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Mark,

We are working on the issue. the progress bar issue is almost completed, waiting for under the review process.so this issue will release soon.

Still, that feature is not released. It will be released soon in the upcoming versions of the AxCrypt app.

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