[Prabhukumar RModerator]

Hello Carlogas,

We are really sorry to hear this.

Please explain what AxCrypt version you’re are using in the Andriod mobile? If you are using the latest version or Beta version?

If you are using the AxCrypt Beta version, Please uninstall the version and download the latest AxCrypt beta version to install on your mobile phone.

If you are installing the old version of AxCrypt app in your mobile, Please uninstall the old version and restart/switch off the mobile. After that install the AxCrypt app and check the same again.

I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information.

[Prabhukumar RModerator]

Hello Chris,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.

For example:

Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

The above situation was happened for you. So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

Please know about the password reset and change, actually both are different. You can check the difference between the Password reset and password change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/ .

AxCrypt is a file encryption software with no backdoor. So please careful with your AxCrypt account password.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello TL Zimmerman,

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. This is by design.

We are discussing it with our team also We are considering and implement the features in the future.

[Prabhukumar RModerator]

Hello Toni,

AxCrypt is a file encryption software with no backdoor, That means (we do not store the account password anywhere in our servers). Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Andre,

Your encrypted files are encrypted with the old version(1.x). Now you can decrypt/open the encrypted file in AxCrypt latest version with the original file password(which was used in the file encryption process). without file password nobody to decrypt/open the encrypted file.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

AxCrypt 2 asks you to sign in to your account, which AxCrypt 1 did not. We now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt 1.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Patrick,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

[Prabhukumar RModerator]

Hello Mike,

Please check whether you are using the AxCrypt portable version or installed version?

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

If you are using AxCrypt installed version to check the control panel? AxCrypt app are install or not?

If not means, I think you had to install a portable version in your system. (not sure)

Download the latest version of the AxCrypt app from our official website (https://forum.axcrypt.net/download/ ).

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Davo67,

“Please avoid sending a same query in different mediums. You may get duplicate response.”

AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

Is this option available in the Business version?—this option available in both version premium and business.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Joey,

Please avoid sending a same query in different mediums. You may get a duplicate response.

AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.

If the performing user account does not have the necessary access for the file path then AxCrypt app will throw the exception like what you are getting.

Please provide the necessary access(write access for the currently signed in user) to the file path and then try to encrypt/decrypt the files under the specified location.

For more information, please check out the link: https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

Still, you are facing any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/

[Prabhukumar RModerator]

Hello Debbie,

We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

I suggest you use the ‘show password’ option in both the web and the app, and ensure that what is type is truly identical.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

If you know some part of the password, then you can download and use the most recent version of AxBruteForce from https://account.axcrypt.net/Download/AxBruteForce.exe , to decrypt the files.

Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello rico,

As I said the previous response like AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt)If you found any subfolders inside the AxCrypt folder,please clean the local cache by the below-described way.

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Now start the AxCrypt app without any issue.

[Prabhukumar RModerator]

Hello rico,

I am sorry to hear this.

We have literally hundreds of thousands of users a succeed in signing in using the AxCrypt app without any issue.

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

I think still your files are not re-encrypted completed(not sure). please click the broom icon in the AxCrypt app when you encrypted the files.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello zillah

You will not lose your encrypted files by uninstalling the AxCrypt app. But whenever you want to open the encrypted files, you need AxCrypt application to decrypt the AxCrypt encrypted files.

Only the AxCrypt application can open/decrypt the AxCrypt encrypted files(.axx extensioned files), other apps can’t. So AxCrypt application is required to manage the encrypted files.

To download the portable version, https://forum.axcrypt.net/download/ .

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)

You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.
Or
In the recent files tab, right click on the file(which you want to decrypt) and select Stop Securing and remove from list
Or
In windows explorer, right click on the file and Select AxCrypt > Decrypt.

You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4.

[Prabhukumar RModerator]

Hello Ricardo,

It will work, you can download and reinstall the Axcrypt software and use the same password as before.

No need to decrypt all files and again encrypt the newly installed AxCrypt.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Laura Wagner,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

We have to close all the instance of the encrypted file(s) opened application.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

After Closing all the opened corresponding applications properly now Broom icon is disable. Now you can sign out/Exit from the AxCrypt app. If not close to the opened Application, the Broom icon is enabled only.(it indicate encrypted file(s) are open).

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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