[Prabhukumar RModerator]

Hello SANJEEV,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653.

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

Now install the AxCrypt app and try to start AxCrypting……

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Alfonso,

Please avoid sending the same query in different mediums. You may get a duplicate response.

Also, we have already responded to your support email.

[Prabhukumar RModerator]

Hello Alfonso,

Just click the Axcrypt downloaded application .exe file to install the AxCrypt app. Check your internet connection now start the AxCrypt app and credentials.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello GosuPaper,

Apologies for the delayed response.

We are checked your encrypted file structure report(that you have sent previously). in your files, data is corrupted/damaged. we think, your files are securely deleted or recovered files from any recovery tools. so your files are corrupted.

If the file is damaged/corrupted then AxCrypt will not able to decrypt the same.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brad,

AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.

Please provide the necessary access(write access for the currently signed in user) to the file path and then try to run the application.

For more information, please check out the link : https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Steven Sathue,

We are trying to re-recreate the issue with our local environment.

If you cleared the local cache files or use the switch user option your local cache files are deleted.

If local cache files delete, your previous settings are cleared. AxCrypt opens in new, due to using the above options.

Still, Our team is trying to re-create the issue in our local environment.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Timothy,

We are working on it. your expectations are coming soon in the upcoming version of the AxCrypt app.

[Prabhukumar RModerator]

Hello GilbertoC,

You can achieve the same. You can install and login(with the same Subscription account) to the AxCrypt app with the n number of devices. But If you are the only person is going to use, then you can use it. Otherwise you need to share your account password to all users who are all using the same account. Sometimes this leads to security breach.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello GilbertoC,

You can achieve the same using AxCrypt app. You can be connected to the external USB/hard disk/drive to your system/laptop, then encrypt your files using AxCrypt app.

AxCrypt has a feature called Secured Folder which provides the convenience to the users, to secure more than one files in a single operation. You can encrypt the Drive/disk folder/file(S) using AxCrypt Secured folder features.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Dimare,

We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text(like you are getting).

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

Or

Please try to clear the AxCrypt local contents via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Jay Boatright,

I will explain AxCrypt how works.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

If somebody know your system password, so you can sign-out the AxCrypt app manually.

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello K W Hipps,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

Please go to the original file location, you can open your files without any issue.

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Peter,

AxCrypt calculates VAT, based on the user’s current location(based on IP address) while purchasing the subscription. For more information, please check our information site https://www.axcrypt.net/.

If you want to purchase the subscription, Please provide your email address, country, etc. Also, write an email to our support team at support@axcrypt.net. we will help you.

[Prabhukumar RModerator]

Hello qwerty,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Duvan,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password. So you need to enter the file password.

For example:

Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

The above situation was happened for you. So please try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

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