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Hello Graham and Frank,
@Graham Wilson,
When you are trying with AxCrypt 2.x app, please collect the detailed error report and screenshot showing where the problem is. Send those to support@axcrypt.net . We will investigate the logs and resolve the problem as soon as possible.
Please follow the detailed instructions here to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .
@Frank,
Yes, you are right. AxCrypt 2 does not support specific password for specific files feature due to some security issues.
In our blog(https://forum.axcrypt.net/blog/use-of-different-passwords/), you will find why we are not supporting more than one different passwords.
But AxCrypt 2.x has lot of unique and rich features. we increased the security level also. I will explain the difference between the two versions AxCrypt 1.x and 2.x,
AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.
AxCrypt 2.x will be available on many platforms and devices, while AxCrypt 1.x will always be limited to the Windows desktop. The new version is rewritten from the ground up on a new technological platform, and there are many differences.
AxCrypt 2 comes with newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.
We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). So we will suggest you to use the AxCrypt 2.x app.
For more info about AxCrypt 2.x, Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt
Hello Mort,
We had sent the response to your email address, so please check your mailbox.
Hello Lanfranco,
Yes, With AxCrypt Premium user’s can encrypt/decrypt the folders and sub-folders as well. AxCrypt renamed encrypted file(s) in the folder will be decrypted into original state, means the exact copy of the original file. Also the file name(s) are restored back to original file name(If Anonymous Rename applied).
AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.
You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.
Hello Sezer,
AxCrypt app will create and delete the temporary copies of the encrypting/decrypting file(s) during the encryption/decryption process.
To perform the encryption and decryption action, AxCrypt app required the full access to the corresponding file path.
If the performing user account does not have the necessary access for the file path then AxCrypt app will throw the exception like what you are getting.
Please provide the necessary access(write access for the currently signed in user) to the file path(C:\Users\’user name’\Desktop – as per the screenshot) and then try to encrypt/decrypt the files under the specified location.
or create a new folder in your hard drive or desktop and put the files inside the folder. Then use AxCrypt to decrypt the files. Please make sure that the file has the necessary write access.
Also AxCrypt app will not encrypt the operating system folders and files.
For more information, please check out the link: https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f
Still if you are facing any issues, please write the mail to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.
Hello Jacob,
AxCrypt encrypted files are having the .axx file extension. AxCrypt application will decrypt only the files which are all having the “.axx” file extension.
We can use AxCrypt application to secure(encrypt) the m4p file(s).
If the file was encrypted using the AxCrypt app, then it should get decrypted only with the AxCrypt app.
As per google search, we can open the m4p extension file(s) using the iTunes app.
AxCrypt will not decrypt the m4p file(s) unless encrypted with AxCrypt.
Hello Giedrius,
AxCrypt is file security software with 128-bit or 256-bit AES strong encryption.
After your Premium Trial subscription(30 days) expired, AxCrypt will convert your AxCrypt account subscription into Freemium.
AxCrypt will not remove encrypted files while downgrading the subscription.
You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File, after the AxCrypt Premium Subsciption expired also.
So please check the file path where the file was exists.
Still if you are facing any issues, please write an email to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.
Hello Mike & poree,
We are working on the progress bar customization and issues. It will be released in the upcoming versions of the AxCrypt application.
Hello ANN,
Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt your secured folder by single click,
We can decrypt the AxCrypt secured folder by navigating to the Secured Folders tab in the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.
In case the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.
Or If you are using windows operating system, then right click on the selected folder in windows explorer and choose AxCrypt > Decrypt. If you are unable to see the explorer right click context menu in windows, then please uninstall and re-install the AxCrypt app.
AxCrypt app will perform the task(encryption/decryption) based on the user’s system configuration. If the user having good configuration machines, then AxCrypt will perform faster.
So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4 .
Still if you are facing any issues, please write the mail to support@axcrypt.net with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.
Hello Henry,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.
For example:
Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).
The above situation was happened for you. So kindly try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.
Hello Quentin,
The above screenshot is for the AxCrypt mac version only. If you are seeing different than the above screenshot, please share the screenshot of where the problem is? and How the AxCrypt app looks?
Hello Thomas Waling,
Please provide more information about the issue and write a mail to support@axcrypt.net.
If you can send a screenshot showing where the problem is, it often helps us understand
Hello Cahit
AxCrypt is file encryption with no backdoor.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.
If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.
A final note: Always keep a backup of all your important files, encrypted or not.
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