[Prabhukumar RModerator]

Hello Lau ,

Sorry to say, We are not sure about CHK files.

If those files are just renamed to chk, then You can change the file extension to .axx . Now try to open the encrypted files with the AxCrypt app. Because AxCrypt encrypted file has a file structure. If the file structure is not exactly same, then the AxCrypt app won’t open those encrypted files.

If the file contents are damaged or file format changed, then there is no use with the file. AxCrypt can open only the .axx and AxCrypt file structured files.

[Prabhukumar RModerator]

Hello Des Forrester,

Login to the AxCrypt mobile app and click the plus(+) icon and then select the file from local storage/downloads/drivers.

After that your encrypted file will be opened/viewed by corresponding application.

That’s all. This is the way to open the encrypted file from local storage/downloads/drivers..

Still, you are facing the any issue, please feel free to write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Denis,

AxCrypt is a File encryption software. If you are premium subscription user  you can encrypt the folder using AxCrypt secured Folder features.

If you are Free subscription user you can use limited features only. Now you can browse our official website to know more about AxCrypt Premium features and pricing information, https://forum.axcrypt.net/pricing/ .

Still you have any doubts, please feel free to our support support@axcrypt.net

[Prabhukumar RModerator]

Hello Guy,

Is there any way I can lock down the options that other users can do? — No, We does not have the features.

[Prabhukumar RModerator]

Hello Seak,

Thanks for your feedback!

You can download the windows AxCrypt app from our official website (https://forum.axcrypt.net/download/)

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

• This reply was modified 6 years, 3 months ago by  Azhaguraja B.

[Prabhukumar RModerator]

Hello Adedapo,

Your AxCrypt account is already verified.please sign in to AxCrypt app with your account credentials.

Still are you facing the same problem,Please feel free to contact our support via support@axcrypt.net .

 

 

 

[Prabhukumar RModerator]

Hello Joe Bloggs,

Internet is Required for the first time of login after resetting the account password via the AxCrypt account site. Because AxCrypt will try to sync your subscription and account information from our secured servers to your local Application.

So try to sign in to the AxCrypt app with internet enabled.

please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Still are you facing the same problem,Please feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Bernie,

Sorry to say, we are not understanding your query, please provide more information.

please feel free to contact our AxCrypt support via support@axcrypt.net  

 

[Prabhukumar RModerator]

Hello Mark ,

You are already registered Axcrypt user. Axcrypt does not send the verification emails. please sign in your Axcrypt app with your account credentials.

If you are registering new emails you will receive the verification code emails.Based on email filter settings, sometimes it will be there in the user’s spam/junk folder. So please check once again your mailbox folders and firewall settings.

Still facing any issue, please feel free to contact AxCrypt support via support@axcrypt.net

 

[Prabhukumar RModerator]

Hello mounchingam ,

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

[Prabhukumar RModerator]

Hello oz,

I am very sorry to hear that you apparently are the victim of a hacker ransom attack against your files.

However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.

Unfortunately, in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.

What you must do is contact your local police and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.

We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.

Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.

 

[Prabhukumar RModerator]

Hello Dan,op,

As per svante response above, Please read the FAQ at https://forum.axcrypt.net/support/faq/#why-password-only-on-sign-in

AxCrypt is a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email.Once signed in, you can read, write and update information without having to re-enter the password, until signed out

[Prabhukumar RModerator]

Hello Luis,

Please avoid sending a same query in different mediums. You may get duplicate response.

I am sorry to say, If the encrypted file is corrupted then AxCrypt will not able to decrypt the same.

But we have a feature called Check File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Also we can generate a summary of file structure, to see whether the file was encrypted with AxCrypt or not.

For the summary, you have to use the debug menu and then select the Check File menu option(Debug | Check File). Now you will be prompted to choose the files. Choose the AxCrypt encrypted file. Then AxCrypt will generate a summary of file structure.

Just take a screenshot of the summary and send to us, to investigate the file status.

If any other queries, please feel free to contact AxCrypt support via support@axcrypt.net 

[Prabhukumar RModerator]

Hello Patrick,

There is no possibility to merge the two AxCrypt accounts into one.

You can achieve the same by deleting one AxCrypt account. To delete your account, Please sign in at https://account.axcrypt.net/Home/Login and do so using the ‘Delete AxCrypt ID’ function under ‘Settings’. Be sure to decrypt any encrypted documents before doing so.

After deleting the account, use the another AxCrypt account to do AxCrypting.

Still you can open/decrypt the deleted AxCrypt account encrypted files with the file password.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption. If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

Once opened the file password asked files, Just update the contents of the files. Now those files will be encrypted with your account password. Hereinafter AxCrypt will not ask the file password for the updated files(which are all asked file password).

[Prabhukumar RModerator]

Hello Susan,

You can login with different email addresses by clearing your AxCrypt local contents in the AxCrypt app by navigating the AxCrypt app menu options(File | Options | Clear All Settings & Restart) or clicking the Reset button in the AxCrypt app sign in dialog.

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to Encrypt your file(s)

Use the secure(+ plus) icon or File | Secure from the AxCrypt app and then choose the file(s) which you want to encrypt.

or In windows explorer, Select the file(s) which you want to encrypt and right click on the selected files and choose the right click context menu option AxCrypt | Encrypt.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

I am sorry to say, Unfortunately, we do not offer telephone support.

If you are asking any queries, please feel free to contact our support via support@axcrypt.net .

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