[Prabhukumar RModerator]

Hello Nicole ,

Can I encrypt different files with different passwords? –  Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://forum.axcrypt.net/blog/use-of-different-passwords/  .

Can be the encryption of the files other then my login password? — No, AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

[Prabhukumar RModerator]

Hello ANTOINE,

Change password in AxCrypt app

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to change the AxCrypt account password.

You can change the AxCrypt account password via File | Options | Change Password from the AxCrypt app.

Now Enter the new/change AxCrypt account password in Password Box and Again type Verify password box.

Then click ok button. All are done.

Actually, you changed the sing in password of your AxCrypt account. Now, You can use the changed account password to sign in with the AxCrypt app and account site(http://account.axcrypt.net/).

At the same time, you can also change the account password in account site also.

For that, Please sign in our website (https://account.axcrypt.net/en/Home/Login ) then go to settings | Password.

Now enter the current password. then enter the change(new) password in the new password box and again type the change(new) password in verify password box.

Now your AxCrypt account password changed successfully.

Please note: I suggest you use the ‘show password’ option in the app and ensure that what is type is truly identical.

Happy AxCrypting…… Have a great day :)

[Prabhukumar RModerator]

Hello serdar,

Yes, you can reset the password(passphrase) in the below ways.

Click to Link: https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt app with File | Options | Password Reset.

Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

[Prabhukumar RModerator]

Hello Anonymous,

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user and allow user to enter in local mode.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app without any issues. If the AxCrypt app is opened in offline state,then change the status from offline to online by enabling the internet connection in your system.

If you enabled the offline mode manually then please disable the that also.

Or

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app(with internet connection) and try to start AxCrypt with internet enabled.

[Prabhukumar RModerator]

Hello P Towner,

AxCrypt performs as much as faster based on the user’s system configuration and the number of files, its size. When encrypting bulk amount of files or larger files, AxCrypt will take some more time to finish the encryption/decryption.

We are going to start working on the App optimization issues. So users will get the optimized version of the AxCrypt app in near future.

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.

[Prabhukumar RModerator]

Hello Kees,

Please check your system, whether you have installed both the versions(1.x and 2.x) of AxCrypt app? If yes, please uninstall the older one.

AxCrypt app used to check the default app for the file extension “.axx” when we start the app. That time, AxCrypt 2.x is not mapped for the .axx file extension, then the app will alert the user with an warning dialog which you got.

It is because of the AxCrypt 2.x app is not mapped as a default application for the file extension “.axx” in your system. So, please change the default application to AxCrypt 2.x for the file extension for “.axx” with the help of following links,

https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

Now all the encrypted files with the file extension ‘.axx’ will be opened  by double clicking the file. Restart the system/AxCrypt app, if required. Hereinafter, you will not get the warning alert.

[Prabhukumar RModerator]

Hello didier,

Please check whether you are using the AxCrypt portable version or installed version?

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

If you are using portable(standalone) version, please download and install the installable version of the AxCrypt app.

We can find the major differences between the standalone version and installer version of AxCrypt,  by clicking the following link: https://forum.axcrypt.net/support/faq/#download-version .

or It might be happened because of some firewall/antivirus or other third party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

If the above does not help, Please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Muggsy,

You can use the AxCrypt key sharing feature to fulfill your requirement. AxCrypt key sharing is a premium feature.

You can send the encrypted files to other users. If they want to open the received encrypted file(s), then we have to share the file password(which was used in the file encryption) with them or the files should be key shared with receivers’ email addresses. AxCrypt application is mandatory to decrypt the encrypted files.

There is no need to share passwords in order to send or share files securely with others.

AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Sean,

Apologies for the delayed response.

I think, you manually clear system local cache(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) or might clicked the Reset button in the sign in password dialog  . That button is used to reset the AxCrypt account data in the locally installed AxCrypt app. That means, it will clear all the local contents cache of the AxCrypt app ans restart the app like a freshly installed one.

Then you have to provide your account email address and password again to sign in to the AxCrypt app.

Please sign in your boss AxCrypt emails address and credentials in AxCrypt app. Now open/decrypt the Encrypted files without any issue.

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Gene ,

Sorry to say, AxCrypt mobile app will not work without premium subscription.

But we can use the limited features of  AxCrypt windows desktop app with free subscription.

For AxCrypt mobile apps, AxCrypt Premium Subscription required.

[Prabhukumar RModerator]

Hello MR,

We do have a plan to develop Two factor authentication. Sorry to say, We are not sure when we are going to do. But we will do the same in near future.

Based on our developers availability, it will get completed soon. Our developers are busy with developing and fixing major and high priority task/issues.

For more information read this : https://forum.axcrypt.net/blog/encryption-vs-authentication/

[Prabhukumar RModerator]

Hello liam,

AxCrypt is a File encryption software not a Folder encryption software. But you can secure the folder using AxCrypt secured folder features.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello July,

We are response Your personal emails, Please check the same.

[Prabhukumar RModerator]

Hello Gabriel,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

We have to close all the instance of the encrypted file(s) opened application.

For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

So we have to close all the opened application instances.

Please explain how to share your Encrypted file to your Colleague? Using Key share features? or send to encrypted file and you shared the file password?

If your are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello habol,

AxCrypt 1.x can create self decryptable .exe files. Due to some security issues, AxCrypt 2.x do not support that features. For more info, Please refer the blog: https://forum.axcrypt.net/blog/avoid-self-decrypting-files/ .

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