[Prabhukumar RModerator]

Hello Kbarb,

The Windows Installer technology uses Msiexec.exe for installing MSI and MSP packages. AxCrypt app setup files are .exe and i think, MSIExec will not support the exe files.

You can just double click the AxCrypt setup.exe files to start the AxCrypt installation process.

AxCrypt 2.x is written in C#/.NET.(.NET is required to run AxCrypt software). Please check dot net framework 4.5 or above installed in your system? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 

It might be happened because of some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

Still, you are not able install the app, please provide more details and complete error report to support@axcrypt.net.

For complete error report, https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello David,

Yes, you are missing.

AxCrypt 2.x will not work without AxCrypt account. Email address is required to use the AxCrypt 2.x app. Without AxCrypt account, you cannot encrypt/decrypt the files in AxCrypt 2.x.

AxCrypt 2 asks you to sign in to your account, which AxCrypt 1 did not. We now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt 1.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.You cannot have both AxCrypt 1.x and 2.x installed at the same system.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Bryan,

Sorry to say, we unfortunately do not support version 1.x, it is obsolete and unsupported since several years.

Most commonly such issues are caused by %TEMP% being mapped to network drives, or having permissions problems.

[Prabhukumar RModerator]

Hello Kbarb

We do not offer the option to change the install location. The reason is that too many users choose unsuitable locations, such as removable drives. For power users it is still possible to override by extracting the MSI and setting the parameter there.

This issue is a somewhat related to this post https://forum.axcrypt.net/forums/topic/silent-installation/ .

The basic command is MSIExec /i [path_to_and_name_of_MSI] INSTALLDIR=”[required_installation_folder_goes here]” [other arguments] . Google msiexec for more details.

[Prabhukumar RModerator]

Hello Nicole ,

Can I encrypt different files with different passwords? –  Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://forum.axcrypt.net/blog/use-of-different-passwords/  .

Can be the encryption of the files other then my login password? — No, AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

[Prabhukumar RModerator]

Hello ANTOINE,

Change password in AxCrypt app

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to change the AxCrypt account password.

You can change the AxCrypt account password via File | Options | Change Password from the AxCrypt app.

Now Enter the new/change AxCrypt account password in Password Box and Again type Verify password box.

Then click ok button. All are done.

Actually, you changed the sing in password of your AxCrypt account. Now, You can use the changed account password to sign in with the AxCrypt app and account site(http://account.axcrypt.net/).

At the same time, you can also change the account password in account site also.

For that, Please sign in our website (https://account.axcrypt.net/en/Home/Login ) then go to settings | Password.

Now enter the current password. then enter the change(new) password in the new password box and again type the change(new) password in verify password box.

Now your AxCrypt account password changed successfully.

Please note: I suggest you use the ‘show password’ option in the app and ensure that what is type is truly identical.

Happy AxCrypting…… Have a great day :)

[Prabhukumar RModerator]

Hello serdar,

Yes, you can reset the password(passphrase) in the below ways.

Click to Link: https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt app with File | Options | Password Reset.

Password reset is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

[Prabhukumar RModerator]

Hello Anonymous,

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user and allow user to enter in local mode.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app without any issues. If the AxCrypt app is opened in offline state,then change the status from offline to online by enabling the internet connection in your system.

If you enabled the offline mode manually then please disable the that also.

Or

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app(with internet connection) and try to start AxCrypt with internet enabled.

[Prabhukumar RModerator]

Hello P Towner,

AxCrypt performs as much as faster based on the user’s system configuration and the number of files, its size. When encrypting bulk amount of files or larger files, AxCrypt will take some more time to finish the encryption/decryption.

We are going to start working on the App optimization issues. So users will get the optimized version of the AxCrypt app in near future.

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.

[Prabhukumar RModerator]

Hello Kees,

Please check your system, whether you have installed both the versions(1.x and 2.x) of AxCrypt app? If yes, please uninstall the older one.

AxCrypt app used to check the default app for the file extension “.axx” when we start the app. That time, AxCrypt 2.x is not mapped for the .axx file extension, then the app will alert the user with an warning dialog which you got.

It is because of the AxCrypt 2.x app is not mapped as a default application for the file extension “.axx” in your system. So, please change the default application to AxCrypt 2.x for the file extension for “.axx” with the help of following links,

https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

Now all the encrypted files with the file extension ‘.axx’ will be opened  by double clicking the file. Restart the system/AxCrypt app, if required. Hereinafter, you will not get the warning alert.

[Prabhukumar RModerator]

Hello didier,

Please check whether you are using the AxCrypt portable version or installed version?

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

If you are using portable(standalone) version, please download and install the installable version of the AxCrypt app.

We can find the major differences between the standalone version and installer version of AxCrypt,  by clicking the following link: https://forum.axcrypt.net/support/faq/#download-version .

or It might be happened because of some firewall/antivirus or other third party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

If the above does not help, Please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Muggsy,

You can use the AxCrypt key sharing feature to fulfill your requirement. AxCrypt key sharing is a premium feature.

You can send the encrypted files to other users. If they want to open the received encrypted file(s), then we have to share the file password(which was used in the file encryption) with them or the files should be key shared with receivers’ email addresses. AxCrypt application is mandatory to decrypt the encrypted files.

There is no need to share passwords in order to send or share files securely with others.

AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Sean,

Apologies for the delayed response.

I think, you manually clear system local cache(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) or might clicked the Reset button in the sign in password dialog  . That button is used to reset the AxCrypt account data in the locally installed AxCrypt app. That means, it will clear all the local contents cache of the AxCrypt app ans restart the app like a freshly installed one.

Then you have to provide your account email address and password again to sign in to the AxCrypt app.

Please sign in your boss AxCrypt emails address and credentials in AxCrypt app. Now open/decrypt the Encrypted files without any issue.

If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Gene ,

Sorry to say, AxCrypt mobile app will not work without premium subscription.

But we can use the limited features of  AxCrypt windows desktop app with free subscription.

For AxCrypt mobile apps, AxCrypt Premium Subscription required.

[Prabhukumar RModerator]

Hello MR,

We do have a plan to develop Two factor authentication. Sorry to say, We are not sure when we are going to do. But we will do the same in near future.

Based on our developers availability, it will get completed soon. Our developers are busy with developing and fixing major and high priority task/issues.

For more information read this : https://forum.axcrypt.net/blog/encryption-vs-authentication/

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