[Prabhukumar RModerator]

Hello Rick,

For AxCrypt mobile apps, AxCrypt Premium Subscription required. Without AxCrypt Premium, you can’t use the AxCrypt mobile application.

If you want to continue our Premium subscription, then you have to purchase again. With out user’s interaction, AxCrypt will not renew your subscription automatically.

To know more about AxCrypt Premium features, please check out our pricing page: https://forum.axcrypt.net/pricing/ .

To get the price in other currencies, please go to https://account.axcrypt.net/Home/Purchase . There you can select from a variety of currencies.

[Prabhukumar RModerator]

Hello Alex,

When the user changes the password on the website, the private key is re-encrypted with the new password.

When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.

When the user then sign-ins with the app, the local encrypted copy of the private key is updated with the new encrypted version from the server.

You can check the difference between the Password reset and change here: https://forum.axcrypt.net/blog/password-reset-axcrypt/   .

Please note: Password reset and password change are not same .

[Prabhukumar RModerator]

Hello Maurice,

1. Yes, AxCrypt application and account required to decrypt/open the AxCrypt encrypted files. Without the AxCrypt app we can’t open the encrypted files.

If receiver who does not have registered AxCrypt ID, (s)he will receive an invitation email with instructions on how to proceed.

After that receiver can open the AxCrypt encrypted file in AxCrypt app with own password.(if key sharing applied.)

If you are trying to decrypt the someone’s AxCrypt encrypted file, then you needs the someone’s file password which was used for file encryption. So the someone needs to share the file password with you. Then only you are able to open the encrypted file.

To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

All the AxCrypt encrypted files should have the .axx extension as per our design. Also you need AxCrypt application to decrypt the AxCrypt encrypted files.

If the encrypted file does not have the .axx file extension, then the AxCrypt app will not decrypt the same.

[Prabhukumar RModerator]

Hello Hussain,

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

You cannot have both AxCrypt 1.x and 2.x installed at the same time. If you installed both the versions of AxCrypt app (1.x & 2.x) in your system already, Please remove the old one.

This might be happened, because of you are trying to open/decrypt the AxCrypt secure deleted files. Those files will not be recoverable.

Most often, this error occurs because the file is not produced by AxCrypt. It can also happen when users mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to it’s appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.

Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of early removal of a USB drive, or a disconnected network drive.

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

If the above does not help,please provide more information

Still your are facing any issue, So please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

And also please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello Margot,

Please avoid sending a same query in different mediums. You may get duplicate response

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

This might be happened, because of you are trying to open/decrypt the AxCrypt secure deleted files. Those files will not be recoverable.

Most often, this error occurs because the file is not produced by AxCrypt. It can also happen when users mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to it’s appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.

Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of early removal of a USB drive, or a disconnected network drive.

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

[Prabhukumar RModerator]

Hello Paul,

AxCrypt does not support pre-boot encryption. AxCrypt is a file encryption software, not a disk encryption software.

AxCrypt is only limited by available hard disk space. If you have enough space, then you can encrypt the full drive. But based on the system configuration AxCrypt will work as much as faster

Encrypting folders and files required to boot or run your operating system or any other program is highly discouraged and can prevent access to your OS or programs. Do not activate recursive encryption when encrypting folders and/or files on “C:” drive.

Because AxCrypt application also is installed in your OS(C) drive only. But you can encrypt folders(other than system files) inside the C drive.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

If you are looking for Disc encryption software, please check some other encryption solutions.

[Prabhukumar RModerator]

Hello Михаил,

Please avoid sending a same query in different mediums. You may get duplicate response.

AxCrypt is a file encryption software with AES 128 & 256 bits.

We have to sign in to AxCrypt app with the AxCrypt account credentials to encrypt your files.

Use the secure(+ plus) icon or File | Secure from the AxCrypt app and then choose the file(s) which you want to encrypt.

or

In windows explorer, Select the file(s) which you want to encrypt and right click on the selected files and choose the right click context menu option AxCrypt | Encrypt.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Orkan,

Without Premium in AxCrypt Mac version, you are able to decrypt and view the encrypted files. But you can’t able to encrypt more new files. If you want to encrypt more new files, then you need AxCrypt Premium.

or

It might be happened because of some firewall/antivirus or other third party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

Please delete the folder (%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app and try to start AxCrypting……

Now you can encrypt/decrypt the file without any issue.

If the above does not help,please provide more information.

Still your are facing any issue, So please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

How to take a screenshot on your PC is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots .

And also please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello Anonymous,

We have already responded the Query please refer the below link.

1. https://forum.axcrypt.net/forums/topic/axcrypt-leaves-many-files-visible-unencrypted-even-when-program-exited/

2. https://forum.axcrypt.net/forums/topic/when-might-axcrypt-mobile-for-android-ios-allow-encyption-of-files/

[Prabhukumar RModerator]

Hello Steve,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Please note: We have to close all the instance of the opened application to re-encrypt the files and clear the local cache.

Anyway, we will discuss with our team to alter/add extra feature to handle the temp files.

[Prabhukumar RModerator]

Hello Steve,

We do have a plan to develop mobile encryption or update encrypted files on mobile devices.But based on our developers availability, it will get released soon.

Sorry to say, We are not sure when we are going to do. But we will do the same in near future.

But user feedback has told us that viewing encrypted files produced on the desktop is the most commonly requested function so we’re getting that out the door first!

 

[Prabhukumar RModerator]

Hello fatin,

AxCrypt will not change the contents of the encrypting/encrypted files. It just create a exact duplicate of the file and it will work on the file headers, footers and metadata. So except user’s request AxCrypt will not change the contents of the encrypted files.

Also please check whether you are opening the exact file or some other?

If you have any doubts, please create a test text file, add contents in that. Finally encrypt the same and after that open the file. Now you will see the exact contents of the file. You can also update the contents of the encrypted files.

It might be because of the opened file is pending for re-encryption. Please check the AxCrypt local cache path(C:\Users\”UserName”\AppData\Local\AxCrypt) and find the updated file. If not available, then you didn’t saved the contents of the file or you are opening wrong file. Please check carefully.

If we open the encrypted file and updated the contents of the files. But we closed the AxCrypt app when the opened application is not closed. That time the updated file will be available in our local cache. We have to close the opened application properly and click the broom icon to re-encrypt the pending files.

Also please make sure that you are using the latest version of AxCrypt app.

 

[Prabhukumar RModerator]

Hello Pablo,

You can use AxCrypt app to secure your asset files. So without the file password, nobody can open the encrypted files. Whenever you want to see that file, just decrypt the same using the AxCrypt app.

Please note: AxCrypt encrypted files should have an .axx file extension and it will be opened and decrypted only with the AxCrypt app.

If the above does not help, Sorry to say we didn’t get the exact issue.  So please provide more information about the issue and write a mail to support@axcrypt.net .

If you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Dharmandra,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password change and reset: https://forum.axcrypt.net/blog/password-reset-axcrypt/

AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere.

Please note: Always take a regular backup or keep a separate copy of your important files.

[Prabhukumar RModerator]

Hello Gary,

It may be because of some third party applications or any firewalls(like antivirus software and etc) are blocking the AxCrypt application and its files. So please checkout those applications or firewall(antivirus) settings.

Please check which version(AxCrypt 1.x and AxCrypt 2.x) of AxCrypt app you are using? if you are using both the versions, please uninstall the AxCrypt 1.x.

Also check your operating system pending updates. If any available, please update it. or try to install the latest version(above v4.5) of dot net framework.

If the above does not help, please provide detailed information(including complete error report also) about the issue and send to our support(support@axcrypt.net).

Please avoid sending the same query in  more than one mediums. You might be getting duplicate responses.

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