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Hello Renato,
The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.
Most often, this error occurs because the file is not produced by AxCrypt. It can also happen when users mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to its appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.
Another scenario is that it is left-over after previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of the early removal of a USB drive, or a disconnected network drive.
If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.
I am sorry to say, If the recovered encrypted file is corrupted then AxCrypt will not able to decrypt the same.
But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.
Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.
Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can able to see the decrypted file in the location. Otherwise, AxCrypt can’t able to decrypt.
still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net
October 3, 2019 at 07:40 in reply to: Cannot "Stop Securing and Remove from list" Mac version #14419Hello Greg,
If the file, in fact, is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out or click the “Broom” clean up icon.
AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.
So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.
Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.
After Closing all the opened corresponding applications properly now Broom icon is disabled. Now you can signout/Exit from the AxCrypt app. If not close the opened Application Broom icon is enabled only.(it indicate encrypted file(s) are open)
If the above does not help, please provide more information about the issue and write a mail to support@axcrypt.net.
Hello Denis,
I am very sorry to hear that your client apparently are the victim of a hacker ransom attack against your files.
If the files are having an “.axx” file extension, then the files are encrypted with the AxCrypt app only.
However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.
Unfortunately, in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.
What you must do is contact your local police and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.
We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.
Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.
Hello Krisztina,
Recently you are installing any Antivirus? please check It might be happened because of some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software settings.
If you are using the latest version of AxCrypt app? If not means please uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ .
Now install the AxCrypt app and try to start AxCrypting……Now Check the same again.
If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.
AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption
So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.
Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.
If the above does not help, please provide more information about the issue and write a mail to support@axcrypt.net .
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.
Hello Edward,
Please avoid sending the same query in different mediums. You may get a duplicate response.
AxCrypt encrypted files are still encrypted only if we delete/uninstall the AxCrypt app from the system. But we can’t open the encrypted files without AxCrypt app.
Please note: AxCrypt account and AxCrypt app are required to open/decrypt the AxCrypt encrypted files. Without AxCrypt app, we cannot decrypt the encrypted files.
So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4 .
If the above does not help, please provide detailed information in your query.
Please feel free to write a mail to our support support@axcrypt.net
September 25, 2019 at 08:04 in reply to: How can I make use of export/import public sharing key or Axcrpyt ID ? #14393Hello JH,
You can send the encrypted file via email(Gmail, yahoo, etc..) to other users.
If they want to open the received encrypted file then we have to share the file password(which was used in the file encryption – the AxCrypt account password) with them or the files should be key shared with receivers’ email addresses. AxCrypt application is mandatory is decrypt the encrypted files.
If we do not want to share the password with others, then please use AxCrypt key sharing feature after encrypting the files. Let me explain more about the key sharing feature,
There is no need to share passwords in order to send or share files securely with others.AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.
Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .
Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.
Hello Tom,
If both the computers are connected with the internet, then you can open/decrypt the encrypted files with both the old and new passwords.
If your main system is not connected with the internet(means offline state), Then still, you can use the old password to sign in and open the encrypted files.
Password change will get detected, once you signed in to the AxCrypt app with internet-enabled.
Still, you can sign in to the AxCrypt app with your old password in your main system – AxCrypt local status. AxCrypt app warns you with local mode warning text to change the app status to local – when you used the old password to sign in.
As explained earlier, We can open the encrypted files with both the passwords.
If the local app cache is not cleared, then you can use the old password to sign in to the AxCrypt app. But you can open the encrypted files with both the old and new passwords.
Also, AxCrypt will work as you said in the quoted text.
Hello Anonymous,
Please avoid sending a same query in different mediums. You may get duplicate response.
Apologies for the inconvenience.
What exception or error you getting to install the AxCrypt app please explain? We are try to resolve the issue as soon as possible.
If you can send a screenshot showing where the problem is, it often helps us understand.
How to take a screenshot on your PC is explained here: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.
please feel free to write a mail to our support support@axcrypt.net
September 20, 2019 at 14:55 in reply to: Opening file receive error folder in temp is not empty, folder doesn't exist #14381Hello Kike,
AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
AxCrypt stays signed in until signed out. Once signed in, you can read, write and update information without having to re-enter the password, until signed out.
If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file. that is the reason AxCrypt asked for password.
Hello Kbarb,
Sorry to say, AxCrypt do not support the option to change the install location.
Hello Tom,
It may or may not be AxCrypt password protected Excel spreadsheet(s) also have its own password.
If the user protected the file with the password in excel and after that the same is encrypted with the AxCrypt, the file needs both the password to view the contents.
So it will be based on users choice. I think, its better use any one of the two options. AxCrypt will encrypt the complete file and changed to .axx file.
Excel just protects the file with the password but still the files are in excel file extensions only.
AxCrypt encrypted files should have a file extension “.axx”as per our design. Also, default application for the file type “.axx” should be AxCrypt app only.
AxCrypt app only can open and interpret the contents the AxCrypt encrypted files (with the .axx extension). No other applications can do this. Because we do have our own design and file structure.
Hello Kbarb,
The Windows Installer technology uses Msiexec.exe for installing MSI and MSP packages. AxCrypt app setup files are .exe and i think, MSIExec will not support the exe files.
You can just double click the AxCrypt setup.exe files to start the AxCrypt installation process.
AxCrypt 2.x is written in C#/.NET.(.NET is required to run AxCrypt software). Please check dot net framework 4.5 or above installed in your system? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653
It might be happened because of some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software settings.
Still, you are not able install the app, please provide more details and complete error report to support@axcrypt.net.
For complete error report, https://forum.axcrypt.net/blog/send-complete-error-report/ .
September 17, 2019 at 17:04 in reply to: Is double clicking file to decrypt a security flaw if file captured by malware? #14368Hello David,
Yes, you are missing.
AxCrypt 2.x will not work without AxCrypt account. Email address is required to use the AxCrypt 2.x app. Without AxCrypt account, you cannot encrypt/decrypt the files in AxCrypt 2.x.
AxCrypt 2 asks you to sign in to your account, which AxCrypt 1 did not. We now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt 1.
AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.You cannot have both AxCrypt 1.x and 2.x installed at the same system.
If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.
Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).
Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.
If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net .
September 17, 2019 at 16:54 in reply to: Opening file receive error folder in temp is not empty, folder doesn't exist #14367Hello Bryan,
Sorry to say, we unfortunately do not support version 1.x, it is obsolete and unsupported since several years.
Most commonly such issues are caused by %TEMP% being mapped to network drives, or having permissions problems.
Hello Kbarb
We do not offer the option to change the install location. The reason is that too many users choose unsuitable locations, such as removable drives. For power users it is still possible to override by extracting the MSI and setting the parameter there.
This issue is a somewhat related to this post https://forum.axcrypt.net/forums/topic/silent-installation/ .
The basic command is MSIExec /i [path_to_and_name_of_MSI] INSTALLDIR=”[required_installation_folder_goes here]” [other arguments] . Google msiexec for more details.
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