[Prabhukumar RModerator]

Hello Ron,

It is ok to enter the email address to sign in to the AxCrypt app with your AxCrypt account credentials.

It might be happened, when the AxCrypt local cache files(C:\Users\User name\AppData\Local\AxCrypt) removed from your pc/machine. Removal happened, when you clean the temp files with any other third party tools or used the AxCrypt app features Reset button in the sign in password dialog or File | Options | Clear All Settings & Restart.

No need to worry about this. Just open the AxCrypt app and enter your AxCrypt app credentials. This is a normal behavior.

Happy AxCrypting…..

[Prabhukumar RModerator]

Hello Kaloyan,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Please note: AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere. Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you know some part of the password, then you can download and use the most recent version of AxBruteForce from https://account.axcrypt.net/Download/AxBruteForce.exe , to decrypt the files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc  and https://forum.axcrypt.net/blog/password-reset-axcrypt/ .

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Dang,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/   . Please note that we cannot provide support beyond this.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello LAIGNIER,

It might be happened because of some firewall/antivirus or other third party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

Please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Ian,

Sorry to say, We cannot hiding the File names.

We can select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

AxCrypt app having a feature called Anonymous Rename, If you used the feature, then the user selected files will be renamed into some random numbers(The original file name can’t seen).

Using the Anonymous Rename menu option(File| Anonymous Rename) in the AxCrypt app, We can rename the AxCrypt secured files into some random numbers.

[Prabhukumar RModerator]

Hello Don,

After purchasing Premium, you will need to sign out and then sign in again in the AxCrypt app and it will automatically enable Premium feature. Sign in to the AxCrypt app with the internet connection. Because AxCrypt app will try to sync your subscription details from our secured servers to your local machine.

Internet is Required for the first time of login after creating account or purchasing Premium/Business Subscriptions or resetting the account password via the AxCrypt account site. Because AxCrypt app will try to fetch your subscription and account details from our secured servers to the locally installed AxCrypt app.

If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know about your recent purchase or account/subscription updates. So After purchasing Premium, you will need to sign in to the AxCrypt app with internet enabled.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Tony,

I am sorry to hear this.

AxCrypt usually sends the verification mail(s) to the users while they are registering. Based on email filter settings, sometimes it will be there in the user’s spam/junk folder.

So please check once again your mailbox folders. Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.

• This reply was modified 5 years, 4 months ago by  Azhaguraja B.

[Prabhukumar RModerator]

Hello mark,

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

Please note: You cannot have both AxCrypt 1.x and 2.x installed at the same time.

Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Wol,

Select the folder and right click on the folder and select the AxCrypt | Encrypt menu option from the windows explorer context menu      or

Right click on the Secured Folders area and choosing Add Secured Folder option from the context menu. or

You can able to encrypt your folder contents by just drag and drop the folder to the Secured Folders area.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Robert ,

Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://forum.axcrypt.net/blog/use-of-different-passwords/ .

AxCrypt 2.x will work without internet(offline) also. So no need internet to decrypt the encrypted files.For more information, please visit here https://forum.axcrypt.net/blog/axcrypt-online-vs-offline/ .

Still, you are facing the any quires, please feel free to write a mail to our support support@axcrypt.net

[Prabhukumar RModerator]

Hello Bill ,

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.

Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of early removal of a USB drive, or a disconnected network drive.

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

[Prabhukumar RModerator]

Hello Fra,

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe(overwrite) the decrypted file and then delete it.

AxCrypt will create a random temporary folder under the specified path to keep the decrypted copy of the encrypted file. The location(C:\Users\’user name’\ ⁨.local⁩ ▸ ⁨share…) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app

[Prabhukumar RModerator]

Hello Anon,

You can send the encrypted files to other users. If they want to open the received encrypted file(s), then we have to share the file password(which was used in the file encryption – the AxCrypt account password) with them or the files should be key shared with receivers’ email addresses. AxCrypt application is mandatory to decrypt the encrypted files.

If we do not want to share the password with others, then please use AxCrypt key sharing feature after encrypting the files. Let me explain more about the key sharing feature,

There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

Please Note: AxCrypt account is required to secure/unsecure the files.

[Prabhukumar RModerator]

Hello Max,

We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x) nor will support be a priority. So we will suggest you to use the AxCrypt 2.x app(https://forum.axcrypt.net/download/).

You can also download the legacy version of AxCrypt 1.x, here: http://www.axantum.com/AxCrypt/LegacyDownloads.html .

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net 

[Prabhukumar RModerator]

Hello Danny,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

We have to close all the instance of the encrypted file(s) opened application.

For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

So we have to close all the opened application instances. If you closed all the instances, then you will not get any warning dialogs.

still your are facing any issue, you can feel free to contact our support via support@axcrypt.net .

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