[Prabhukumar RModerator]

Hello Vernon Stewart & Oshine,

AxCrypt is really detecting the files and secure your files in  OneDrive.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

After synchronizing your  OneDrive files to your local, just encrypt those with the AxCrypt app. Once again sync your local with  OneDrive.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jack C,

Already Svante answered the same forums link(https://forum.axcrypt.net/forums/topic/keyfile/). Please read the same.

We’ve decided not to implemented this feature, because it has caused some problems with very small benefits. You can choose to use a very good password instead – why not use a string similar to what’s in the keyfile for example? Exactly the same level of security.

The problem with keyfiles are that they need to be stored somewhere, and it’s very hard to ensure this is done properly.

[Prabhukumar RModerator]

Hello ian hurst,

We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, So you need to enter the file password.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello H.Kim,

AxCrypt application is running in the background(not sure). Please check the task manager AxCrypt is running or not? If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.

Still, you are facing any issue please follow the below steps.

Please delete the folder(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/.

Now install the AxCrypt app and try to start AxCrypting……

Still, If you found any issues or error alerts, You can send a screenshot showing where the problem is, it often helps us understand. please provide detailed information about the issue and write the email to support@axcrypt.net.

For complete error report, Please follow the detailed instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello Serg,

AxCrypt performs as much as faster based on the user’s system configuration and the file size.

AxCrypt is only limited by available hard disk space. If you have enough space, then you can encrypt the full drive.

When encrypting bulk amounts of files or larger files, AxCrypt will take some more time to finish the encryption/decryption.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vale,

Do you ask for inactivity signout  Feature? if yes, Inactivity signout is a Premium Feature. A free version cannot use this option.

If the above does not help, please provide detailed information about the issue and write the email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello

AxCrypt is file encryption with 128bit and 256bit strong encryption. But you cannot encrypt the email.

You can send the encrypted file via email(Gmail, yahoo, etc..) to other users.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello William Schmidt,

Please explain what kind of file type do you encrypt? Are you getting any exceptions or error messages while using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. If you can send a screenshot showing where the problem is, it often helps us understand.

AxCrypt can encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.

AxCrypt will not encrypt any system, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders.

please provide detailed information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Spencer,

Please avoid sending a same query in different mediums. You may get duplicate response.

Latest version of AxCrypt app having an issue while loading the previous app version’s recent files history due to iOS updates. We regret the inconvenience caused. Our developers working on this and try to deliver the updated app as soon as possible. For the time being, please open your encrypted files by using the Open Secured(Unlock) icon and then select your encrypted files from the AxCrypt app. Now the opened files will get added to the recent files list. This will not be removed for your next visits.

If you enabled dark mode in your phone, please disable the same when using the AxCrypt app. We fixed the dark mode issue already and it will be released in the upcoming version.

[Prabhukumar RModerator]

Hello Maurizio,

Do you have to renewal/Create Business subscription?- If yes, you have missed the place to apply the discount code. Here we have attached the screenshot.

Please note: Sorry to say, Currently, we are not offering any offers/discounts for premium users. But we are implementing the offers/Discount shortly.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello

Apologies for the delayed response.

Please send the complete error report we will try to troubleshoot the same as soon as possible.

Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.

Also, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Mal Content,

Why would they disappear from your secured vault?-sorry to say, Please explain what you mean secured vault?

There is no way to disappear the Encrypted files. Please check the File location Both files are encrypted state only. you can open/decrypt the encrypted file in the AxCrypt app.

AxCrypt application will not disappear/decrypt/remove files automatically. Without user interaction AxCrypt application will not same the file in the user’s system

You can check your files are extension with .axx. AxCrypt files are decrypt with AxCrypt application only.

We can decrypt the encrypted files by using the file password which was used in the file encryption process.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Chidi,

AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.

If the performing user account does not have the necessary access for the file path then AxCrypt app will throw the exception like what you are getting.

Please provide the necessary access(write access for the currently signed in user) to the file path and then try to encrypt/decrypt the files under the specified location.

For more information, please check out the link: https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

Still, if you are facing any issues, You can also send the complete error report to troubleshoot the issue and write an mail to support@axcrypt.net.

Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/

[Prabhukumar RModerator]

Hello david,

You can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello bob,

AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is s premium feature.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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