[Prabhukumar RModerator]

Hello Carmen,

AxCrypt is file security software with 128-bit or 256-bit AES strong encryption. It helps to secure your files and folder(s).

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

Sorry to say, It’s not entirely clear exactly what the question is, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Rob Acevedo,

You can install and login(with the same Subscription account) to the AxCrypt app with the n number of devices. But If you are the only person is going to use, then you can use it. Otherwise, you need to share your account password to all users who are all using the same account.

Sometimes this leads to security breach.

[Prabhukumar RModerator]

You can download the legacy versions(1.x) of AxCrypt from the following link, https://we.tl/t-tCM9JMMvWh. So Please click the link then download the older version of AxCrypt app.

Still, Are you looking for AxCrypt 1.x? This version is obsolete and not maintained – we don’t recommend using it. Please contact support@axcrypt.net for more information.

[Prabhukumar RModerator]

Hello Robert J. Klop,

We are checking with the local environment EmEditor using the AxCrypt app. AxCrypt app is working fine with EmEditor when opening the text file. (double click and right-click)

As per your screenshot Error message through EmEditor. The exceptions are not generated from the AxCrypt app(not sure). Still, we are trying to resolve this issue for you to use the AxCrypt app without any issues.

But still, we are recreate the issue

Please take and send the complete error report to support@axcrypt.net to investigate and fix the issue.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/

[Prabhukumar RModerator]

Hello Izak van Langevelde,

Please take and send the complete error report to support@axcrypt.net to investigate and fix the issue.

Please explain step by steps process. If you give the details, we will try to troubleshoot the issue as soon as possible. Also, you can send a screenshot showing where the problem is, it often helps us understand.

Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello Izak van Langevelde,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

I think still your files are not re-encrypted completed(not sure). please click the broom icon in the AxCrypt app when you encrypted the files.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vernon Stewart & Oshine,

AxCrypt is really detecting the files and secure your files in  OneDrive.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

After synchronizing your  OneDrive files to your local, just encrypt those with the AxCrypt app. Once again sync your local with  OneDrive.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jack C,

Already Svante answered the same forums link(https://forum.axcrypt.net/forums/topic/keyfile/). Please read the same.

We’ve decided not to implemented this feature, because it has caused some problems with very small benefits. You can choose to use a very good password instead – why not use a string similar to what’s in the keyfile for example? Exactly the same level of security.

The problem with keyfiles are that they need to be stored somewhere, and it’s very hard to ensure this is done properly.

[Prabhukumar RModerator]

Hello ian hurst,

We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, So you need to enter the file password.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello H.Kim,

AxCrypt application is running in the background(not sure). Please check the task manager AxCrypt is running or not? If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.

Still, you are facing any issue please follow the below steps.

Please delete the folder(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/.

Now install the AxCrypt app and try to start AxCrypting……

Still, If you found any issues or error alerts, You can send a screenshot showing where the problem is, it often helps us understand. please provide detailed information about the issue and write the email to support@axcrypt.net.

For complete error report, Please follow the detailed instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello Serg,

AxCrypt performs as much as faster based on the user’s system configuration and the file size.

AxCrypt is only limited by available hard disk space. If you have enough space, then you can encrypt the full drive.

When encrypting bulk amounts of files or larger files, AxCrypt will take some more time to finish the encryption/decryption.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vale,

Do you ask for inactivity signout  Feature? if yes, Inactivity signout is a Premium Feature. A free version cannot use this option.

If the above does not help, please provide detailed information about the issue and write the email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello

AxCrypt is file encryption with 128bit and 256bit strong encryption. But you cannot encrypt the email.

You can send the encrypted file via email(Gmail, yahoo, etc..) to other users.

Still, you are asking any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello William Schmidt,

Please explain what kind of file type do you encrypt? Are you getting any exceptions or error messages while using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. If you can send a screenshot showing where the problem is, it often helps us understand.

AxCrypt can encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.

AxCrypt will not encrypt any system, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders.

please provide detailed information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Spencer,

Please avoid sending a same query in different mediums. You may get duplicate response.

Latest version of AxCrypt app having an issue while loading the previous app version’s recent files history due to iOS updates. We regret the inconvenience caused. Our developers working on this and try to deliver the updated app as soon as possible. For the time being, please open your encrypted files by using the Open Secured(Unlock) icon and then select your encrypted files from the AxCrypt app. Now the opened files will get added to the recent files list. This will not be removed for your next visits.

If you enabled dark mode in your phone, please disable the same when using the AxCrypt app. We fixed the dark mode issue already and it will be released in the upcoming version.

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