[Prabhukumar RModerator]

Hello rico,

As I said the previous response like AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt)If you found any subfolders inside the AxCrypt folder,please clean the local cache by the below-described way.

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Now start the AxCrypt app without any issue.

[Prabhukumar RModerator]

Hello rico,

I am sorry to hear this.

We have literally hundreds of thousands of users a succeed in signing in using the AxCrypt app without any issue.

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

I think still your files are not re-encrypted completed(not sure). please click the broom icon in the AxCrypt app when you encrypted the files.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello zillah

You will not lose your encrypted files by uninstalling the AxCrypt app. But whenever you want to open the encrypted files, you need AxCrypt application to decrypt the AxCrypt encrypted files.

Only the AxCrypt application can open/decrypt the AxCrypt encrypted files(.axx extensioned files), other apps can’t. So AxCrypt application is required to manage the encrypted files.

To download the portable version, https://forum.axcrypt.net/download/ .

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)

You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.
Or
In the recent files tab, right click on the file(which you want to decrypt) and select Stop Securing and remove from list
Or
In windows explorer, right click on the file and Select AxCrypt > Decrypt.

You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4.

[Prabhukumar RModerator]

Hello Ricardo,

It will work, you can download and reinstall the Axcrypt software and use the same password as before.

No need to decrypt all files and again encrypt the newly installed AxCrypt.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Laura Wagner,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

We have to close all the instance of the encrypted file(s) opened application.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

After Closing all the opened corresponding applications properly now Broom icon is disable. Now you can sign out/Exit from the AxCrypt app. If not close to the opened Application, the Broom icon is enabled only.(it indicate encrypted file(s) are open).

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jason,

No, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer to our blog for more info: https://forum.axcrypt.net/blog/use-of-different-passwords/ .

[Prabhukumar RModerator]

Hello Caroline Danda,

AxCrypt app full fill your requirement. AxCrypt is a user-mode and an independent app. You can encrypt the file(s) using the AxCrypt app. AxCrypt is a simple file encryption software with strong encryption. You can encrypt the local files and cloud files.

You can use AxCrypt to secure your files which are all stored in your cloud service like Google drive, one drive, Dropbox, etc..

AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.

After synchronizing your Google Drive files to your local, just encrypt those with the AxCrypt app. Once again sync your local with Google drive.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Sylvio,

Please avoid sending the same query in different mediums. You may get duplicate responses.

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Bernard MARTIN,

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web.

[Prabhukumar RModerator]

Hello Carmen,

AxCrypt is file security software with 128-bit or 256-bit AES strong encryption. It helps to secure your files and folder(s).

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

Sorry to say, It’s not entirely clear exactly what the question is, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Rob Acevedo,

You can install and login(with the same Subscription account) to the AxCrypt app with the n number of devices. But If you are the only person is going to use, then you can use it. Otherwise, you need to share your account password to all users who are all using the same account.

Sometimes this leads to security breach.

[Prabhukumar RModerator]

You can download the legacy versions(1.x) of AxCrypt from the following link, https://we.tl/t-tCM9JMMvWh. So Please click the link then download the older version of AxCrypt app.

Still, Are you looking for AxCrypt 1.x? This version is obsolete and not maintained – we don’t recommend using it. Please contact support@axcrypt.net for more information.

[Prabhukumar RModerator]

Hello Robert J. Klop,

We are checking with the local environment EmEditor using the AxCrypt app. AxCrypt app is working fine with EmEditor when opening the text file. (double click and right-click)

As per your screenshot Error message through EmEditor. The exceptions are not generated from the AxCrypt app(not sure). Still, we are trying to resolve this issue for you to use the AxCrypt app without any issues.

But still, we are recreate the issue

Please take and send the complete error report to support@axcrypt.net to investigate and fix the issue.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/

[Prabhukumar RModerator]

Hello Izak van Langevelde,

Please take and send the complete error report to support@axcrypt.net to investigate and fix the issue.

Please explain step by steps process. If you give the details, we will try to troubleshoot the issue as soon as possible. Also, you can send a screenshot showing where the problem is, it often helps us understand.

Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

[Prabhukumar RModerator]

Hello Izak van Langevelde,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

I think still your files are not re-encrypted completed(not sure). please click the broom icon in the AxCrypt app when you encrypted the files.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

Still, you are asking any issues, please provide more information about the issue and write a mail to support@axcrypt.net.

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