[Prabhukumar RModerator]

Hello D. Bugz,

AxCrypt 2.x use a single sign-on model where the same password is used to sign in to our servers and to protect your files.

If you are using a strong password to secure the files, then you can use the same to create a new AxCrypt account. A strong password should be more than or equal to 8 characters length with some special characters. Now you can use the same password to sign in to the AxCrypt app and secure your files.

[Prabhukumar RModerator]

Hello Tate,

Sorry to say, AxCrypt does not support in safe mode.Due to some technical reasons.

[Prabhukumar RModerator]

Hello Ashraf,

AxCrypt Premium trial subscription activation is only user choice, AxCrypt never to force the user to activate the premium trial subscription.

For AxCrypt mobile apps, AxCrypt Premium Subscription required.

The mobile apps are intended to complement the desktop application, by allowing files encrypted on the desktop to be opened and viewed on any mobile device.

Just to be clear, our mobile apps do not yet have the capability to encrypt or update encrypted files on mobile devices. We will implement mobile encryption, but user feedback has told us that viewing encrypted files produced on the desktop is the most commonly requested function so we’re getting that out the door first!

I will explain about the AxCrypt 1.x and 2.x app difference:

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

AxCrypt 2.x will be available on many platforms and devices, while AxCrypt 1.x will always be limited to the Windows desktop. The new version is rewritten from the ground up on a new technological platform, and there are many differences.

AxCrypt 2 comes with newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.

AxCrypt 2 asks you to sign in to your account, which AxCrypt 1 did not. We now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt 1.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in the password which means you won’t be prompted again for the old password.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt. AxCrypt will automatically sign out when the screen saver goes active, or you can sign out manually.

We do have a plan to develop fingerprint authentication. Sorry to say, We are not sure when we are going to do it. But we will do the same in the near future.

Based on our developer’s availability, it will get completed soon. Our developers are busy with developing and fixing major and high priority tasks/issues.

Still, if you are facing any questions/issues, please write an email to support@axcrypt.net  with some more information about the issue.

[Prabhukumar RModerator]

Hello Wouter,

If you encrypt the new file that file will be added in the recent file list.

I think you might clicked the reset button in the sign-in dialog or Stop Securing and remove from list or Remove from list but keep Secured or Clear Recent files option.

If you click the Stop Securing and remove from the list option, AxCrypt decrypts the file and removes it from the recent file list.

If you click the Remove from list but keep Secured option, AxCrypt keeps secured the encrypted file but remove from the list.

If you click the Clear Recent files option, AxCrypt clears all the recent file list.

If you click the Reset button in the sign-in password dialog. That button is used to reset the AxCrypt account data in the locally installed AxCrypt app. That means, it will clear all the local contents cache of the AxCrypt app and restart the app like a freshly installed one.

In the above cases, you can do that, that is the reason you cannot see the encrypted file in a recent file.

if you open/update the previously encrypted file that file is automatically added to the recent file list.

Still, if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue.

[Prabhukumar RModerator]

Hello Pierre-Alain,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you know the file password, you can decrypt the same using the AxCrypt app. AxCrypt app will ask the user to enter the file password when we trying to decrypt the encrypted file.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file. You can open all the encrypted files if you know the file password which was used in the encryption process.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

Are you getting any exceptions or error messages while open the encrypted file using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Please send a complete error report of the issue. Please follow the detailed instructions for the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/.

Still, if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello stu,

Without Premium in the AxCrypt Mac version, you can able to decrypt and view the encrypted files.

But you can’t able to encrypt more new files. If you want to encrypt more new files, then you need AxCrypt Premium.

Now you can browse our official website to know more about AxCrypt Premium features and pricing information, https://forum.axcrypt.net/pricing/

[Prabhukumar RModerator]

Hello Piotr,

AxCrypt is only limited by available hard disk space. When encrypting bulk amounts of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.

Also, We do have some performance issues(when working with more than 10000 files) and we are working on the application to optimize the performance when working with more files.

still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Andrei,

As my colleague, Raja already responses in support email. Please check your emails.

Please avoid sending the same query in different mediums. You may get duplicate responses.

[Prabhukumar RModerator]

Hello Joe,

AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

Include Subfolders:  You can encrypt a folder by using Secured Folders option. After that if you create a subfolder, it won’t re-encrypt the files of subfolder.

We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello Gusten,

You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File, after the AxCrypt Premium Subscription expired also.

After your Premium Trial subscription(30 days) expired, AxCrypt will convert your AxCrypt account subscription into Freemium.

Still if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Gusten,

After your Premium Trial subscription expired, AxCrypt will convert your AxCrypt account subscription into Freemium.

You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File after the AxCrypt Premium Subscription expired also.

Without Premium in AxCrypt Windows version, you are able to encrypt(with AES-128), decrypt and view the encrypted files. Some additional functionalities only required AxCrypt Premium.

The AxCrypt freemium used to access the old encrypted files(with AES 256) with AxCrypt Free subscription, then those files will be re-encrypted with AES-128.

Please sign in your correct AxCrypt account password to access the Encrypted file.

We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

I suggest you use the ‘show password’ option in both the web and the app and ensure that what is type is truly identical.

Still, if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Bill Norwood,

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)

You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.

Or  In the recent files tab, right-click on the file(which you want to decrypt) and select Stop Securing and remove from list

Or In windows explorer, right-click on the file and select AxCrypt > Decrypt.

So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4

Before uninstalling the software, just delete your AxCrypt Local Contents by clicking the menu item File | Options | Clear All Settings and Exit from the AxCrypt app.

still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Carl Wibom,

1) AxCrypt is a File encryption software. It’s not a  folder encryption software. it not encrypting the entire folder. it just encrypting the inside the file(s).

you can achieve the same. Instead of adding the parent folder, just add the selected(which you wish to secure) subfolders to the secured folders list.

For example, Consider A is a parent folder and it has subfolders B and C.  B and C have 2 subfolders each, named 1 and 2.

If you wish to encrypt Only C folder files. Then just add the C folder into the secured folders list.

If you do not want to secure the subfolders 1 and 2 of parent folder C, then you have to disable the Include subfolder feature. If Include subfolder enabled, AxCrypt will encrypt all the subfolder’s files.

Include a subfolder feature designed to encrypt the subfolders’ files of the secured parent folder(s). If you do not want to secure subfolder files then just disable the feature. Also, You can keep the folders separately as per your need. Sorry to say, there are no other options.

Currently, we are not planning to develop this feature. maybe in the future to develop this feature.

2) We have already completed the issue and deployed stage, we will release it in the near feature.

[Prabhukumar RModerator]

Hello L.M. Roos,

AxCrypt can encrypt most of the file types. AxCrypt will not encrypt any system, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders/file(s). Also above file types, AxCrypt will not encrypt due to security reasons.

If you are receiving the warning dialog frequently, please click the Don’t show this again option. After that, you never see this kind of warning.

still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Randy

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way the AxCrypt app was designed.

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