[Prabhukumar RModerator]

Hello Gusten,

After your Premium Trial subscription expired, AxCrypt will convert your AxCrypt account subscription into Freemium.

You are able to open/decrypt your AxCrypt Premium Encrypted(AES 256 bit) File after the AxCrypt Premium Subscription expired also.

Without Premium in AxCrypt Windows version, you are able to encrypt(with AES-128), decrypt and view the encrypted files. Some additional functionalities only required AxCrypt Premium.

The AxCrypt freemium used to access the old encrypted files(with AES 256) with AxCrypt Free subscription, then those files will be re-encrypted with AES-128.

Please sign in your correct AxCrypt account password to access the Encrypted file.

We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

I suggest you use the ‘show password’ option in both the web and the app and ensure that what is type is truly identical.

Still, if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Bill Norwood,

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)

You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.

Or  In the recent files tab, right-click on the file(which you want to decrypt) and select Stop Securing and remove from list

Or In windows explorer, right-click on the file and select AxCrypt > Decrypt.

So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4

Before uninstalling the software, just delete your AxCrypt Local Contents by clicking the menu item File | Options | Clear All Settings and Exit from the AxCrypt app.

still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Carl Wibom,

1) AxCrypt is a File encryption software. It’s not a  folder encryption software. it not encrypting the entire folder. it just encrypting the inside the file(s).

you can achieve the same. Instead of adding the parent folder, just add the selected(which you wish to secure) subfolders to the secured folders list.

For example, Consider A is a parent folder and it has subfolders B and C.  B and C have 2 subfolders each, named 1 and 2.

If you wish to encrypt Only C folder files. Then just add the C folder into the secured folders list.

If you do not want to secure the subfolders 1 and 2 of parent folder C, then you have to disable the Include subfolder feature. If Include subfolder enabled, AxCrypt will encrypt all the subfolder’s files.

Include a subfolder feature designed to encrypt the subfolders’ files of the secured parent folder(s). If you do not want to secure subfolder files then just disable the feature. Also, You can keep the folders separately as per your need. Sorry to say, there are no other options.

Currently, we are not planning to develop this feature. maybe in the future to develop this feature.

2) We have already completed the issue and deployed stage, we will release it in the near feature.

[Prabhukumar RModerator]

Hello L.M. Roos,

AxCrypt can encrypt most of the file types. AxCrypt will not encrypt any system, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders/file(s). Also above file types, AxCrypt will not encrypt due to security reasons.

If you are receiving the warning dialog frequently, please click the Don’t show this again option. After that, you never see this kind of warning.

still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Randy

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way the AxCrypt app was designed.

[Prabhukumar RModerator]

Hello Sean,

Please change or reset the AxCrypt account password to sign-in in your account(your wishes).you will not lose your encrypted files.

You can open all the encrypted files if you know the file password which was used in the encryption process.

The encrypted files before the password reset, holding an old password. So you have to enter the file password to decrypt/open the old AxCrypt encrypted files(which are all encrypted before the password reset).

After the password reset, the newly encrypted files holding the new password. So you can open/decrypt the newly encrypted files without entering your file password.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

If your using the local password cannot use the password to open/decrypt the encrypted file(s) in any other system.

Reg: local hard disk failure –AxCrypt encrypted file is for the good condition(AxCrypt file structure). you can open/decrypt the encrypted files.

Recovered AxCrypt encrypted file is damaged or corrupted file(s) you cannot decrypt/view the encrypted file(s).

still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Ale,

We are not supporting this. Please contact relevant support.

Please note: Do not forget your password, or you will lose your file and always keep a backup of all your important files, encrypted or not.

[Prabhukumar RModerator]

Hello Avila,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption. Without AxCrypt original password nobody to decrypt the encrypted file(if not key shared).

If you are an administrator, create the encrypted files in the shared network path.

Then encrypt the same with your AxCrypt account and key share the encrypted file(s) with your employee(s). For example, Key share the file(s) with your 10-15 team members.

Once key shared with the encrypted files, your employee(s) can open the shared encrypted files with their own password(s).

Now, All the members/employees can open and updated the content of the encrypted files without any failures.

If any of your employee(s) are leaving from your company, then just remove the user from the key shared list of the encrypted files.

You can also revoke the file shared access in the shared network. After that, access revoked users will not be able to access the encrypted files.

To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

[Prabhukumar RModerator]

Hello Ephraim,

You can change your current AxCrypt account password to the old one(which is used for opening your files), using the change password feature. No need to uninstall and re-install the AxCrypt 2.x.

If you wish to change your AxCrypt account password, please sign in at https://account.axcrypt.net/Home/Login and do so using the ‘Password’ function under the ‘Settings’ menu.

Whenever a file is encrypted, it’s encrypted with a random key. That key, in turn, is encrypted with the user’s password AND with the user’s public key. When the user changes the password on the website, the private key is re-encrypted with the new password.

When you change (not reset) your password for your AxCrypt ID account, all files previously encrypted with that AxCrypt ID account will automatically open with the newly changed password.

When the user then sign-in with the app, the local encrypted copy of the private key is updated with the new encrypted version from the server.

Thus, the user can actually “change” password for all his/her files. Note that the file can actually still be opened with the original password, since the file encryption key is encrypted with that also, still (until it’s updated).

We are advising users to use strong passwords as you got it from our password manager. So, always use strong passwords to increase file security.

Please avoid sending the same query in different mediums. You may get duplicate responses.

[Prabhukumar RModerator]

Hello Joan,

Please check your mobile enable the internet connection or not. If not connect to the internet connection your mobile. Please connect to the internet. Now sign in to the Axcrypt mobile app.

Internet is Required for the first time of login after creating an account or purchasing Premium/Business Subscriptions via the AxCrypt account site or app. Because AxCrypt app will try to fetch your subscription and account details from our secured servers to the locally installed AxCrypt app.

If the user’s system/app is not connected with the internet, then the AxCrypt app doesn’t know about your recent purchase or account/subscription updates. So After purchasing a subscription, you will need to sign in to the AxCrypt app with internet-enabled.

If the above does not help, please provide more information about the issue and write an mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Piotr,

Please explain what kind of file type do you encrypt/open/save/decrypt the file.? And provide your system configuration(operating system, version,etc..)

Sorry to say, Please provide more information about the issue and write a mail to support@axcrypt.net

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.

[Prabhukumar RModerator]

Hello Piotr,

AxCrypt is only limited by available hard disk space. When encrypting bulk amount of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.

Also, We do have some performance issues(when working with more than 10000 files) and we are working on the application to optimize the performance when working with more files.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ . so that we will try to troubleshoot the same as soon as possible.

Please provide more information about the issue and write an mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Anonymous,

Please delete the folder( %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app and try to start AxCrypting……

Please explain what kind of file type do you encrypt? Are you getting any exceptions or error messages while using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. If you can send a screenshot showing where the problem is, it often helps us understand.

If the above does not help, please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

Please provide more information about the issue and write an mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello LAIGNIER,

In same forums page, we are responding to the Hans query.

We are already responded to your query. Still, you have any query please write to email to our support team support@axcrypt.net .  we are happy to help you.

[Prabhukumar RModerator]

Hello Daniel,

Based on email filter settings, sometimes it will be there in the user’s spam/junk folder. So please check once again check your junk/spam folders.

Please provide more information about the issue and write a mail to support@axcrypt.net . we are help you as soon as possible.

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