[Prabhukumar RModerator]

Hello Miguel,

I wanted to uninstall the prgram from my computer, but can’t find it. — I think you had to install portable version in your system.(not sure)

Download the latest version of the AxCrypt app(installer version—AxCrypt-2-setup.exe  file from our official website (https://forum.axcrypt.net/download/ ).

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

We can find the major differences between the standalone version and installer version of AxCrypt,  by clicking the following link: https://forum.axcrypt.net/support/faq/#download-version .

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello David,

AxCrypt app you can see the progress bar and notification.

You can be encrypting one or more files(100 or 1000 file(s)) to encrypt the AxCrypt app, You are seeing the AxCrypt app progress notification.(screenshot attached)

when the task completed the encryption process AxCrypt app will send notification.(screenshot attached)

you get the process completed notification.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Nina

We cannot provide support beyond this.(Bruteforce)

How to use it at https://forum.axcrypt.net/axcrypt-brute-force/.

[Prabhukumar RModerator]

Hello Jonathan,

Sorry to say, Please explain in your question more detailed information and screenshot and write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jonathan,

Sorry to say, Please explain in your question more detailed information and screenshot and write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Mad,

Sorry to say, Please explain in your question more detailed information and screenshot and write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Red,

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)

You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

Or  You can decrypt the multiple/more of the encrypted file, first select all encrypted files and then right-click on the file and select AxCrypt > Decrypt

Or In the recent files tab, select all encrypted file then right click on the file(which you want to decrypt) and select Stop Securing and remove from list

Or You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jonathan,

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://forum.axcrypt.net/information/privacy-policy/.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jonathan,

If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ayman,

Please avoid sending the same query in different mediums. You may get duplicate response.

There is no problem to open the encrypted file with a different operating system and version.(windows 7,8, windows 10).

As per logs, you have changed the AxCrypt password successfully today.

I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

Are you getting any exceptions or error message while open the encrypted file? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Please ensure you are typing the file password correctly or not? Please check again.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jacques,

Sorry to say, Please explain in your question more details and write an email to support@axcrpypt.net. we will try to resolve the issue.

Please note: We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

[Prabhukumar RModerator]

Hello John,

Please avoid sending a same query in different mediums. You may get duplicate response.

Please send the complete error report with some screenshots, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

Also please send your system information, Operating system, etc… Please write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello luis,

I am very sorry to hear that your client apparently are the victim of a hacker ransom attack against your files.

If the files are having an “.axx” file extension, then the files are encrypted with the AxCrypt app only.

However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.

Unfortunately, in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.

What you must do is contact your local police and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.

We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.

Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.

[Prabhukumar RModerator]

Hello Luis,

Please avoid sending the same query in different mediums. You may get duplicate response.

We are investigating the same and solve the same as soon as possible.

Please note: AxCrypt uses the standard Windows Installer technology for install and uninstall. There should be no specific issues with that. You can install/uninstall the software as normal.

[Prabhukumar RModerator]

Hello  Al Rose,

Thanks for sharing the detailed information.

We have tried to recreate the same scenario with our local environment. But not able to recreate the same.

Still, we are investigating the issue, we will get back to you.

If you have any other queries, please contact our support team support@axcrypt.net.

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