[Prabhukumar RModerator]

Hello Aissa,

AxCrypt will automatically switch to ‘offline’ mode if it’s not possible to connect to the server. It can also be started with set permanently offline by using the “File | Options | Always Offline” option.

Please check : You have already enabled the option Always Offline(File| option| Always offline). So now disable the option (Always Offline) then Exit in the AxCrypt app and clear the AxCrypt local cache by clicking the menu item File | Options | Clear All Settings and Exit from the AxCrypt app.Check your internet connection now start the AxCrypt app and credentials. Now check AxCrypt app are offline or not?

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know account/subscription updates/status. So you will need to sign in to the AxCrypt app with internet enabled.

[Prabhukumar RModerator]

Hello Curtis,

First, Please add the folder to the secured folder. then select the folder then use the key-sharing feature. now your folder inside all files is key shared with your Recipients/receiver.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Stephen,

Apologies for the inconvenience caused.

To change the account email, Sign in to the AxCrypt account site https://account.axcrypt.net/en/Home/Login  with the email address and then go to Security | Email to set the new email.

When doing the email changes, we have to be careful with the email addresses and its accounts. There must not already be such an account. If there is, please delete it first. – Means we can change the AxCrypt account email address to new email address which is not associated with any other AxCrypt accounts.

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello Aissa,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Check your internet connection now start the AxCrypt app and enter the email address and credentials.

I don’t remember what passwords I had used — If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vidarr ,

Thanks for writing us.

If you just wish to encrypt and decrypt a file using AxCrypt being offline, you can do it.

After establishing your credentials and login in desktop app, click on file menu at righthand side corner, click on option and select always offline. You can use this application in offline mode always.

Please try and let us know if you still face any issue. You can write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vincent,

After purchasing Premium/Business, you will need to sign out and then sign in again in the AxCrypt app and it will automatically enable Premium/business feature. Sign in to the AxCrypt app with the internet connection. Because AxCrypt app will try to sync your subscription details from our secured servers to your local machine.

Internet is Required for the first time of login after creating account or purchasing Premium/Business Subscriptions or resetting the account password via the AxCrypt account site. Because AxCrypt app will try to sync your subscription and account details from our secured servers to your local machine.

Check your internet connection now start the AxCrypt app and credentials.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello

windows explorer > right click on the file > encrypt: explorer closes — AxCrypt app run in the background and opens in your system. Please sign into the AxCrypt. After sign-in your files will be encrypted.

The error message states, the encrypted file which you are trying to open File does not exist in the location. It might happen because of the files/secured folder are not available, temporary system files, network not available.

Please check whether the encrypted file is present in that location or not. If yes, select the files to open. Now AxCrypt will open the same.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Steven,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Tom,

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted. work for local/network drives and cloud storage

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello Mahmood,

We are sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.

With the AxCrypt key-sharing feature, we can share the encrypted files with customers. But AxCrypt encrypted files have a special file type extension “.axx”. So encrypted files can be opened only with the AxCrypt app. customer needs to register with AxCrypt free version to decrypt/view the encrypted files.

Note: We need to send the encrypted file to the customer manually. But the file will be send as encrypted due to security concerns.

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello Mahmood ,

AxCrypt is a user-mode and independent app. It is a file encryption software which help us to secure your files and  folder.

AxCrypt offers three subscription plans, which are Premium and Business and Free.

AxCrypt Business is for companies and organizations, not for individuals.

For more information about AxCrypt Business Subscription and Business Admin, please check out the web page: https://www.axcrypt.net/information/axcrypt-business/.

Please refer the link to know the difference between Free and Premium, business subscription features, and Pricing, https://www.axcrypt.net/pricing/.

You can try to use 30 days for business/premium trials using the AxCrypt app. If your requirement is satisfied with the AxCrypt app you can purchase the AxCrypt app further

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/guides/get-started/ to get started with AxCrypt.

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello DavidH

There is one option, first decrypt all the encrypted files. Next, you can use the latest password to sign-into the AxCrypt app. now encrypt the files using your latest password. after encrypting the file, you can use the same latest password to decrypt the files.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

The above situation was happened for you. So please enter your file password(which is used for encryption) then try to decrypt the encrypted file.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ann,

No, Currently, the AxCrypt app don’t support for third party integration.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

[Prabhukumar RModerator]

Hello B,

Please read more information about password change and reset, please check out our blog: https://www.axcrypt.net/blog/password-reset-and-axcrypt/

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

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