[Prabhukumar RModerator]

Hello

windows explorer > right click on the file > encrypt: explorer closes — AxCrypt app run in the background and opens in your system. Please sign into the AxCrypt. After sign-in your files will be encrypted.

The error message states, the encrypted file which you are trying to open File does not exist in the location. It might happen because of the files/secured folder are not available, temporary system files, network not available.

Please check whether the encrypted file is present in that location or not. If yes, select the files to open. Now AxCrypt will open the same.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Steven,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Tom,

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted. work for local/network drives and cloud storage

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello Mahmood,

We are sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.

With the AxCrypt key-sharing feature, we can share the encrypted files with customers. But AxCrypt encrypted files have a special file type extension “.axx”. So encrypted files can be opened only with the AxCrypt app. customer needs to register with AxCrypt free version to decrypt/view the encrypted files.

Note: We need to send the encrypted file to the customer manually. But the file will be send as encrypted due to security concerns.

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello Mahmood ,

AxCrypt is a user-mode and independent app. It is a file encryption software which help us to secure your files and  folder.

AxCrypt offers three subscription plans, which are Premium and Business and Free.

AxCrypt Business is for companies and organizations, not for individuals.

For more information about AxCrypt Business Subscription and Business Admin, please check out the web page: https://www.axcrypt.net/information/axcrypt-business/.

Please refer the link to know the difference between Free and Premium, business subscription features, and Pricing, https://www.axcrypt.net/pricing/.

You can try to use 30 days for business/premium trials using the AxCrypt app. If your requirement is satisfied with the AxCrypt app you can purchase the AxCrypt app further

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/guides/get-started/ to get started with AxCrypt.

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello DavidH

There is one option, first decrypt all the encrypted files. Next, you can use the latest password to sign-into the AxCrypt app. now encrypt the files using your latest password. after encrypting the file, you can use the same latest password to decrypt the files.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

The above situation was happened for you. So please enter your file password(which is used for encryption) then try to decrypt the encrypted file.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ann,

No, Currently, the AxCrypt app don’t support for third party integration.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

[Prabhukumar RModerator]

Hello B,

Please read more information about password change and reset, please check out our blog: https://www.axcrypt.net/blog/password-reset-and-axcrypt/

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Stewart ,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app. Now install the AxCrypt app and try to start AxCrypting…

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello bhuwnesh,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Mike,

You can try this. Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system then install the latest version of AxCrypt app.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello John,

Thanks for your suggestion.

AxCrypt allows you to rename the encrypted files into random names to hide the file name from others.

We can hide the file names with random name, by using the Anonymous Rename feature. AxCrypt app having a feature called Anonymous Rename, This feature helps us to rename the selected encrypted files into random numbers(The original file name can’t be seen).

To rename the encrypted files to random: Use the menu option File | Anonymous Rename in the AxCrypt app and select the files. Now we can see the selected files renamed into random numbers.

We can also do the same from the windows explorer by select the folder or file(s) and choose the right click context menu options AxCrypt | Rename .

We can restore the renamed files into original name by decrypting those encrypted files or using the menu option File|Rename to Original in the AxCrypt.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Dave,

Please write an email to our support team at support@axcrypt.net. our support team will help you further.

[Prabhukumar RModerator]

Hello Claudio & GW,

Thanks for seeking update on it.

Our team is effectively working on suggestions/requests/quires that comes from customers. Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready. (edited)

Your inputs are highly important for us so it would be great if you keep on sharing your suggestions. It will help us making our services better. I will surely update you when it will be ready.

Thanks

• This reply was modified 2 years, 7 months ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello Bernhard,

AxCrypt is a File encryption software and it does not encrypt email. But you can secure the files and folders using AxCrypt app.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

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