[Prabhukumar RModerator]

Hello Angela,

Please explain which file type do you have try to view/decrypt?

In Mobile app, The problem with Microsoft Office files is because of a new Android permission requirement for apps to read each other’s files. We’re working on a fix and will have it out shortly.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Stephane,

Sorry to hear this. Please write an email with a screenshot to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.

[Prabhukumar RModerator]

Hello Stephane,

You can update your payment details by signing into https://account.axcrypt.net/en/Home/Login. After signing in, just navigate to My AxCrypt ID page and click the update payment details button to update the payment info.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brad,

That seems like a nice feature. I’ll forward it to our developers!

[Prabhukumar RModerator]

Hello Ax,

If you want to encrypt the file in the Andriod app you need the premium subscription. In an Andriod app, A free subscription won’t allow encryption, but you can open your previous encrypted file.

[Prabhukumar RModerator]

Hello Alain,

If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. You can use the AxCrypt app with a free subscription to decrypt/open all your encrypted files.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ax,

Currently, we do not have any plan for it.

[Prabhukumar RModerator]

Hello Kyle,

We inform our team and try to change the upcoming version.

[Prabhukumar RModerator]

Hello Andrew Gegg,

Apologies for the delayed response.

We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

Please more detailed(step by step)information about the issue and screenshot. We try to fix the problem.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Savaş,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello ,

AxCrypt desktop app can work without internet – App status changed to offline when the user starts the app without internet. But we always advised/suggested to all of our users to start the AxCrypt app with the internet at least for the first time – to sync the user account information from our servers to users local.

AxCrypt user’s information is securely stored in our servers. When the user tries to sign in to the AxCrypt app, it requires the user’s account information to validate, sync the subscription status and decide the encryption level, etc. AxCrypt app tries to connect our servers to sync the account and subscription when the user signs in. That’s the reason we always suggest that users start the AxCrypt app with internet enabled.

For more info, please refer to our website and blogs 

[Prabhukumar RModerator]

Hello snowye,

You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x). Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

Please do not forgot the password which was used in the file encryption with the AxCrypt 1.x. Because you need the same password to decrypt the AxCrypt 1.x encrypted files in AxCrypt 2.x.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

AxCrypt 2 support/works on windows 11. You can download the latest version of AxCrypt app from our official website: https://www.axcrypt.net/download/ .

Please note: We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello David,

In the latest version of the AxCrypt app, we are disabling the progress bar. We are working on the progress/status bar(while encrypting a file/files).It will be released the upcoming version of the AxCrypt app

[Prabhukumar RModerator]

Hello Gerald,

Please try to clear by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog. now the AxCrypt app clears the recent files and starts the AxCrypt app like a new. 

still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Cedric,

When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.

If you wish to change the AxCrypt account password. Please sign in to the AxCrypt app with your AxCrypt credentials. you can change the AxCrypt account password via File | Options | Change Password from the AxCrypt app or you can change the AxCrypt account password via our account site, please sign in our website (https://account.axcrypt.net/en/Home/Login ) then go to settings |Password

For more information about password change and reset, please check out our blog: https://www.axcrypt.net/blog/password-reset-axcrypt/.

If you have any queries, please feel free to contact our support via support@axcrypt.net .

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