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Hello CH,
Currently, AxCrypt does not support automatic renames features.
We can hide the file names with random name, by using the Anonymous Rename feature. AxCrypt app having a feature called Anonymous Rename, This feature helps us to rename the selected encrypted files into random numbers(The original file name can’t be seen).
To rename the encrypted files to random: Use the menu option File | Anonymous Rename in the AxCrypt app and select the files. Now we can see the selected files renamed into random numbers.
We can also do the same from the windows explorer by select the folder or file(s) and choose the right click context menu options AxCrypt | Rename .
We can restore the renamed files into original name by decrypting those encrypted files or using the menu option File|Rename to Original in the AxCrypt app.
If you are asking any Query, please write us at support@axcrypt.net.
Hello Frank,
We are installing the AxCrypt app in the new MacOS, Ventura, AxCrypt app is working fine.
Please write an email to our support team at support@axcrypt.net. our support team will help you further.
Hello Roger,
We have responded to your support email. Please check your email.
“Please avoid sending a same query in different mediums. You may get the duplicate response”
Hello Roger,
Please check whether the folder is added to the secured folder or not. If yes, Please decrypt the folder first. After decrypting the folder, Please try it again.
If the above doesn’t help, please write an email to our support team support@axcrypt.net.
Hello winoline,
Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.
If you mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to its appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.
Still, you are not able to decrypt the file, AxCrypt provides a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.
Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.
Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.
Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.
If you still facing any issues please write us at support@axcrypt.net
Hello Nelson,
We have responded to your support email. Please check your email.
“Please avoid sending a same query in different mediums. You may get the duplicate response”
February 24, 2023 at 08:30 in reply to: axcrypt creates a notepad which can be accessed without having to enter my pass. #30237Hello James,
We have responded to your support email. Please check your email.
“Please avoid sending a same query in different mediums. You may get the duplicate response”
Hello Nicolas,
We have responded to your support email. Please check your email.
“Please avoid sending a same query in different mediums. You may get the duplicate response”
Hello ENGİN,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.
You always decrypt your files with a free subscription. If you know the password for the file(which is used in the file encryption). You can always decrypt the file using the AxCrypt app.
Still, if you facing any issues, Please provide more information about the issue and a screenshot. Also, please write an email to support@axcrypt.net.
Hello Kari Ponder,
Please write an email to our support team at support@axcrypt.net. our support team will help you further.
Hello PF,
We think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.
We suggest you use the ‘show password’ option in both the web and the app, and ensure that what is type is truly identical. This means having the same casing, the same spacing, the same umlauts and accents etc. The following passwords are all different:
Not4real!Secrets
not4real!Secrets
not4real! Secrets
nôt4real!Secrets
not4real!Sècrets
Please check to ensure you are typing the correct email address in the AxCrypt app. Please sign in AxCrypt app and credentials.
Still, if you facing any issues, Please provide more information about the issue and a screenshot. Also, please write an email to support@axcrypt.net.
Hello Christine ,
We have responded to your support email. Please check your email.
“Please avoid sending a same query in different mediums. You may get the duplicate response”
Hello David,
Thanks for writing – You can also participate in this survey by selecting your subscription type. At the bottom of the first page, you could find a question stating “Your AxCrypt Account Plan” in that question you have to select the answer according to your subscription type.
For e.g, if you are a premium customer select premium and vice versa. You can then continue answering all questions according to your subscription type. Please try once as your feedback is highly important to us.
If you still face any issues please write us at support@axcrypt.net
Hello Steven,
As per your error message, this might be because your AxCrypt app is in offline mode or your system is not connected to the proper internet.
Please use the AxCrypt app with a proper internet connection. Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.
Still, if you facing any issues, Please provide more information about the issue and a screenshot. Also, please write an email to support@axcrypt.net.
Hello Allen,
AxCrypt now use a single sign on model where the same password is used to sign in to our servers and to protect your files. AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt/decrypt the files with the AxCrypt app
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
If the above doesn’t help, please write an email to our support team support@axcrypt.net.
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