[Prabhukumar RModerator]

Hello Russell Robles,

Sorry to say, If the encrypted file is corrupted/Damaged then AxCrypt will not able to decrypt the same. But we have a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.

Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.

Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello wave road,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Josef Brunnett,

Apologies for the inconvenience caused.

We added the subscription to your AxCrypt account. Please check the same

You can manage your AxCrypt account and subscriptions by signing into our AxCrypt account site https://account.axcrypt.net/  and sign in to your AxCrypt account

Once again, sorry for the inconvenience.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Rupert,

Currently, there is no option to adjust Axcrypt font size and blurriness. Thanks for your feedback/suggestions. We will inform our team.

[Prabhukumar RModerator]

Hello Edward,

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or password in our server/your system, To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/ .

[Prabhukumar RModerator]

Hello Sunny,

In the latest version of the AxCrypt app, we are disabling the progress bar. We are working on the progress/status bar(while encrypting a file/files).It will be released the upcoming version of the AxCrypt app.

AxCrypt app you can see the notification. If you can encrypt the more than 10 seconds of encryption file, AxCrypt will send the notification. when the task completed the encryption process AxCrypt app will send a notification.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Trevor,

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello JClaud,

You can use our Inactivity Sign Out feature to sign out the AxCrypt app after a certain time interval of inactivity. Also, you can sign out of the AxCrypt app when opening the encrypted file(s). Now, AxCrypt will ask the user to enter the sign-in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is a paid feature.

[Prabhukumar RModerator]

Hello Alan Zengel,

Please use AxBruteForce tool to recover the encrypted files.

We have simple software allowing you to try to find password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Please note: AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

Could you please elaborate on your concern? We need a little more clarity on the issue, and accordingly, we will be able to provide support.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

After that, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

After that, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Wahl,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Ellen Healy,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

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