[Prabhukumar RModerator]

Hello Rodolphe,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Rodolphe,

it’s opened on a 2021 version…what can i do? — Could you please elaborate on your concern? We need a little more clarity on the issue and accordingly, we will be able to provide support. Also, we would request you to send an email to our support – support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dudley Nightshade,

Are you getting any exceptions or error messages while decrypting the file using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Victoria,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello nobody,

We request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Anonymous,

If you want to change the AxCrypt account password via File | Options | Change Password from the AxCrypt app or you can change the AxCrypt account password via our account site, please sign in our website (https://account.axcrypt.net/en/Home/Login ) then go to security | Password.

If you have any questions, please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello M,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello StephenAlext,

We are already discussed with our team to create a separate password or different approach to achieve the same. We will update here soon with the new approach.

[Prabhukumar RModerator]

Hello JAMILA,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Please use the AxBruteForce tool to recover the encrypted files.

We have simple software allowing you to try to find password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset. For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

• This reply was modified 1 month, 1 week ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello Graham,

We would request you to send an email to our support – support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello juliano,

If someone encrypted for example hacker, I am very sorry to hear that your client apparently are the victim of a hacker ransom attack against your files.

If the files are having an “.axx” file extension, then the files are encrypted with the AxCrypt app only.

However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.

Unfortunately, in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.

What you must do is contact your local police and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.

We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.

Please read AxCrypt used for ransom attacks for a longer discussion of what I know about this affair.

[Prabhukumar RModerator]

Hello Lo,

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Lo,

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.

If you mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to its appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.

Still, you are not able to decrypt the file, AxCrypt provides a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.

Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.

Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Sonja,

You have the same question asking in Support. We have already responded to your question via email. As we said, we have already forwarded your email to our financial team. Our team will get in touch with you shortly.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello SunnyNonsense,

Apologies for the delayed response.

Unfortunately, if AxCrypt discontinued its service, what will happen?

1) The AxCrypt app works offline to open/decrypt all of your encrypted files – still you can use the AxCrypt app with limited features in offline. So your files will be safe. Don’t worry about your data.

2) If you don’t have the AxCrypt software, you can download the build from wellknown reseller websites.

3) Yes, You can always backup your keys from the AxCrypt app windows version via File menu > Key Management > Export AxCrypt ID secret with sharing and access keys.

4) AxCrypt encrypted files can be decrypted only with the AxCrypt app. No other apps can decrypt the AxCrypt app encrypted files. Because each encryption softwares using their own encryption algorithm on top of the AES. And AxCrypt encrypted files has an unique file extension .axx and that’s our own file structure. So First need to decrypt all the files before going to use another encryption solution.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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