[Prabhukumar RModerator]

Hello LP,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Anonymous,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

• This reply was modified 2 hours, 34 minutes ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello hypotronique,

To better understand the issue you have been facing, please send an email to support@axcrypt.net using your AxCrypt-registered email address. If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello Marc Brodsky,

In order to better understand the issue that you have been facing, please send an email to support@axcrypt.net with your AxCrypt registered email address. If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello Wahl,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Basketball bros,

AxCrypt only encrypts back temporarily decrypted files on signing out or closing the application. It also enables a “broom” so called a clean-up icon which suggests that some encrypted files are opened and not re-encrypted back. If you want these open files to re-encrypt, please make sure that the file is saved and closed and also that the application in which it opened is closed. In case if you don’t want your files to be in safe encrypted format, you may choose to permanently decrypt it.

[Prabhukumar RModerator]

Hello Brian,

Sorry to hear this.

Please check, the AxCrypt application is running in the background. Please check whether the task manager AxCrypt is running or not. If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.

Please note: This might be because some other third-party applications are not allowing the AxCrypt app to run. Please try to check if any firewall or antivirus software is blocking the AxCrypt app or not. If blocked, please add the AxCrypt app to the app’s whitelist.

Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.Also provide step-by-step information about the issue.

[Prabhukumar RModerator]

Hello Russell Robles,

Sorry to say, If the encrypted file is corrupted/Damaged then AxCrypt will not able to decrypt the same. But we have a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.

Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.

Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello wave road,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Josef Brunnett,

Apologies for the inconvenience caused.

We added the subscription to your AxCrypt account. Please check the same

You can manage your AxCrypt account and subscriptions by signing into our AxCrypt account site https://account.axcrypt.net/  and sign in to your AxCrypt account

Once again, sorry for the inconvenience.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Rupert,

Currently, there is no option to adjust Axcrypt font size and blurriness. Thanks for your feedback/suggestions. We will inform our team.

[Prabhukumar RModerator]

Hello Edward,

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or password in our server/your system, To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/ .

[Prabhukumar RModerator]

Hello Sunny,

In the latest version of the AxCrypt app, we are disabling the progress bar. We are working on the progress/status bar(while encrypting a file/files).It will be released the upcoming version of the AxCrypt app.

AxCrypt app you can see the notification. If you can encrypt the more than 10 seconds of encryption file, AxCrypt will send the notification. when the task completed the encryption process AxCrypt app will send a notification.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Trevor,

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

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