[Prabhukumar RModerator]

Hello Decosta,

AxCrypt Secured Folder: AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

AxCrypt Re-Encryption with a Broom icon: If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

Include Subfolders: You can encrypt a folder by using Secured Folders option. After that if you create a subfolder, it won’t re-encrypt the files of subfolder.

We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.

If you have any questions, please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dan,

AxCrypt secure your file and changed to .axx extension. If the files are having an “.axx” file extension, then the files are secured/encrypted  with the AxCrypt app.

For example: your file name xyz.txt(original extension) after encryption your file name xyz.txt.axx(after encrypt using AxCrypt)”. but you are renamed wrongly the file extenstion like that.”xyz.txt”. So please change the proper file extension. Then open the encrypted file without any issue.

Still, if you are facing any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Eric,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Filomena Mitreska,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Umesh Hire,

We request that you send an email to our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Keven,

Apologies for the inconvenience caused. Our account site is up and working as normal.

Still, if you are facing any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Rodolphe,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Rodolphe,

it’s opened on a 2021 version…what can i do? — Could you please elaborate on your concern? We need a little more clarity on the issue and accordingly, we will be able to provide support. Also, we would request you to send an email to our support – support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dudley Nightshade,

Are you getting any exceptions or error messages while decrypting the file using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Victoria,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello nobody,

We request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Anonymous,

If you want to change the AxCrypt account password via File | Options | Change Password from the AxCrypt app or you can change the AxCrypt account password via our account site, please sign in our website (https://account.axcrypt.net/en/Home/Login ) then go to security | Password.

If you have any questions, please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello M,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello StephenAlext,

We are already discussed with our team to create a separate password or different approach to achieve the same. We will update here soon with the new approach.

[Prabhukumar RModerator]

Hello JAMILA,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Please use the AxBruteForce tool to recover the encrypted files.

We have simple software allowing you to try to find password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset. For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

• This reply was modified 2 months, 1 week ago by  Prabhukumar R.

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