[AxCrypt SupportModerator]

Hello,

With AxCrypt 2, this is not the way to go ;-)

Here’s how you should do it (let’s forget the recursive issue for now):

Place the files in three different folders “All”, “Restricted” and “Executive”.

Set these up as secured folders in AxCrypt 2. Then for each of the folders, add each user e-mail that should have access under the “Key Sharing” option.

Each user will then have access to all the files he or she should, and with their own password.

Regards,

Svante

[AxCrypt SupportModerator]

Hello!

This is very unlikely to have anything to do with Windows 10! It’s more likely that you have accidentally done something causing this. It happens. It has nothing to do with AxCrypt either probably.

Please upload a screen shot of the situation so we can tell just what’s gone wrong.

Svante

[AxCrypt SupportModerator]

Hello,

This is indeed troublesome. We’ve done some further changes to the latest version, both functionally but also to improve diagnostics.

Can you please do the following, after the next time you receive the error message?

– Enable the Debug menu by selecting File | Options | Debug
– Open an error log by selecting Debug | Open Error Report Snapshot

Follow the instructions there to copy all text and email it to support at axcrypt dot net . This will help us determine the exact cause.

[AxCrypt SupportModerator]

Hello,

I’m sorry you don’t like the new version, but I’ll just hope that you’ll give it a longer try. It’s different, but it’s really convenient!

If you still don’t like it, just stay with the old. It’s freely available and will be so for the forseeable future.

Svante

[AxCrypt SupportModerator]

Hello Greg,

Thanks for the feedback.

Not sure about your multiple people scenario, it sounds like the ‘secured folder’ feature should do the trick for you (except for the recursion thing right now of course). Are there other annoyances here as well?

We’ll probably be adding some feature for recursion, but we’re still considering various ways of doing so without risking users doing more than they expected. We’ve had cases for example where a user will try to encrypt recursivey everything from C:\ , and similar.

[AxCrypt SupportModerator]

Hello Calissdon,

First – please do not hijack one thread subject with a different subject. It makes it hard to follow and answer.

The Free and the Premium is the same software, but with Premium some extra features are available. See http://www.axcrypt.net/pricing/ for a feature comparison list.

 

Svante

[AxCrypt SupportModerator]

Great!

I should mention that this issue occurs because of another, in my mind, bad behavior with EditPad. Once the file is opened in the editor, it does not keep it open in anyway. That makes it possible for anything to happen with the file without EditPad having a say. I personally think that all software working with a file should hold at least a write lock on it.

Anyway, I’m happy this worked out. Thanks for the report, it’s only when we get reports that we can fix the issues, we can’t find everything ourselves. There are just too many situations that can happen…

Svante

[AxCrypt SupportModerator]

Hello,

There are some sporadic reports of this situation. We believe it to be an issue with proxys that require authentication. We are still investigating.

Then of course local PC firewalls will often pop-up an information box when a new program attempts to access Internet.

Peter, if you exit AxCrypt after an unsuccessful attempt, and then with Windows Explorer go to %localappdata%\axcrypt and e-mail me the file SnapshotReport.txt to svante dot seleborg at axcrypt dot net I’d appreciate it.

You can also open it in Notepad, and you’ll probably get an idea of what the problem is from the more extended error information there.

Regards,

Svante

[AxCrypt SupportModerator]

Hello!

The most likely reason is that you’re missing .NET 4.5. There might be other things missing or out of date as well. Windows XP was officially retired over 2 years ago I’m afraid. Microsoft does not support Windows XP, nor do we officially.

That being said, I know that it’s possible to run AxCrypt on XP, but you may need some updates in addition to the .NET framework.

Nevertheless, I really, really, recommend you to upgrade your operating system!

Regards,

Svante

[AxCrypt SupportModerator]

Hello!

No reply necessary, but I’d still like to add one thing.

If you have Premium, you can share with any number of others, and they can work with the documents you have shared the key for. They just can’t create a new document and share with you without Premium.

Thanks for all the input!

Regards,

Svante

[AxCrypt SupportModerator]

Hello Greg!

Yes, right now it’s just the selected folder. Technically it’s really simple to implement recursive semantics, the problem is that we’ve tried this before and unfortunately some users get into trouble because they do not quite realize the consequences…

We’re working on ways to enable this functionality without the risks.

Svante

[AxCrypt SupportModerator]

Hello!

Currently you can indeed import/export public keys with the Free version. Not sure how long we’ll retain that functionality. Not because we want to squeeze folks for their money, but because it offers too many ways to get into trouble. These features are there right now mostly because they were used during development. Most likely we’ll retain them but in an ‘Advanced’ mode preceded by various disclaimers and mostly for situations where Internet access is not possible at all.

With Premium, you obtain the public key using the recipient’s e-mail address and the simple “Key Sharing” dialog. Pretty foolproof and simple, is the idea. Also, with this feature you can actually do this before the recipient has even signed up, as we’ll generate a key pair and encrypt it temporarily with a server-based machine-key until the recipient completes the signup process and sets his or her personal password.

Svante

[AxCrypt SupportModerator]

Hello again Duncan,

I just noticed that the path to the file is a UNC path. Is the actual file on a network?

Svante

[AxCrypt SupportModerator]

Hello Duncan,

Thanks for all the details. I’ve tried really hard during the day to reproduce your problem, unfortunately without success. I.e. I’m successful in using AxCrypt as it’s intended without the problems you are having.

I’m surprised about your question concerning conversion – from version 2.1.1392, AxCrypt will suggest that you enable auto-conversion mode in which situation all your documents will be automatically converted to the new format as you use them.

Have you not seen this? You can also find this option under File | Options.

Svante

[AxCrypt SupportModerator]

Hello,

Thanks a lot for the detailed reasoning. I can certainly understand and respect your position.

We may well do something similar to what you suggest in the future, right now we’re a bit constrained for development resources so we’ll have to pick one model and run with it for a while.

You ask about how to use the Free version directly, without the Premium? That should really be a non-issue though. Once the 30-day trial runs out the software reverts to Free mode and you can continue to encrypt and decrypt as always. Any documents encrypted in Premium mode will always be decryptable in Free mode, no worries.

Once again, thank you!

Regards,

Svante

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