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Hello Walter,
Try to copy one of the problem files to your local hard disk and then decrypt it.
Hello Walter,
In the first images, it says “Decrypted Successfully”. This means the file was decrypted successfully. It was decrypted to the location indicated by the field conveniently labelled “Decrypt to”.
You ask about the “green line” edge. I have no idea. It must be something you have installed in your computer. It has nothing to do with AxCrypt.
The second image with the invalid handle is hard to say the exact reason, but I suggest you copy the file to another location, such as “My documents” and try there – and ensure that the “Decrypt to” is the same folder and that you can write there and that the disk has sufficient space.
Please note that you are using outdated, obsolete and unsupported software. You should abandon this old version soon, so it is good that you are decrypting them.
Hello Walter,
Please understand. We will not accept your file.
You have to describe the problem with pictures (screen shots) and words, and then we will try to help you succeed in decrypting the file in your own computer.
Hello Walter,
We’ll be happy to help you out, but you need to say more than “it won’t open”. Can you please send a screen shot of the situation that happens when you try to decrypt or open the file, and explain the circumstances.
Hello Walter,
If you have the password you can open the file. We do not charge money to open a file, and we do not provide a service to accept encrypted files for decryption.
Just open AxCrypt, sign in with your password, select the file for decryption.
There is never any need to pay anything to open encrypted files. But you do need to know the password.
Hello Frank,
No, sorry, there will be no self-decrypter for AxCrypt 2. It is too limited in use, and too dangerous.
However, for sharing purposes you can email your customers the download link to the stand alone AxCrypt 2 – no need to install.
For sharing, you should use the key sharing functionality, which enables you to share encrypted file access with anyone just using their email address. No need to distribute any passwords at all.
Hello Jim,
I fully understand that. We will make a command line, and some work along those lines have in fact already been completed (we have an in-house command line client that encrypts files and uploads them to Amazon S3 storage).
Hello,
If you have forgotten the password to your file(s), it is not possible to decrypt them. You will need to remember the password!
If you think you almost know the password, we do have a software that can try various combinations.
Hello murat,
As I mentioned – we can’t help! Please go to the police.
Hello Sezer,
I figured it was something like that. However, just a hint – don’t… trust the encryption, doing obfuscation like that won’t increase security a bit.
Also, AxCrypt actually will not work with files in the system folders, in order to protect users from making very bad mistakes. We’ve had several users before who tried to encrypt the Windows folder for example.
That still does not explain the .thumbnails thing though, I think… I still think you’re trying to decrypt actual thumbnails… Of course, I can’t be sure, but it sure looks like it seeing as the size of the selected file is about 20Kb.
December 10, 2018 at 11:18 in reply to: Axcrypt freezes on initial launch, sometimes for 5 minutes or more #12400Hello Neil,
Ok, I am pretty sure that it is the size and number of files that is the main problem. I will look into this, we have some general issues with very large number of files in secured folders that we must take care of. Not very many users are impacted, but it’s a matter of principle (and pride ;-) ) – AxCrypt should not have volume and size limitations apart from natural limitations of processing power and disk speeds. It should not freeze and it should not silently consume large amounts of CPU regardless of the number of secured folders etc.
Hello murat,
I am very sorry to hear that you apparently are the victim of a hacker ransom attack against your files.
However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.
Unfortunately in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.
What you must do is contact your local police, and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.
We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.
Please read http://blog.axantum.com/2012/07/axcrypt-used-for-ransom-attacks.html for a longer discussion of what I know about this affair.
Hello Sezer,
You are not trying to decrypt the files. Please check the path.
C:\Windows\System\system.dll\.thumbnails – I don’t know what that is, but it doesn’t look like the right place to be.
Hello Amir,
Quite a few questions and I actually think all of them are answered by the information on the site – but since they are rather detailed and specific, it may require some searching.
1) Password(s)
a. For a personal use, does AxCrypt have more than one passwords? I mean, apart from Sign In password, is there a File / Folder password or passphrase?
No, the whole idea of AxCrypt is to have one, strong password for all your files (and optionally all your passwords if you decide to use the password manager).
2) Encrypted file
a. When I encrypt a file and edit it, does the file really get edited? Because I had an issue where when I encrypted a file, edited it and decrypted it, the file reverted to its original (at the time when it was encrypted). All my edits were lost.
The process, simplified is:
1) The file is decrypted to a temporary location, and then opened from there in the application.
2) You work and save your work to the temporary location.
3) When you are done, in some cases AxCrypt can detect that you closed the app, in other cases you need to click the red broom icon to clean up.
4) When AxCrypt knows you are done, the file (if changed) is re-encrypted to the original location and the temporary copy is wiped.3) Secured folder
a. What is “Secured folder” really? Is it “encrypted folder”? Does “Secured folder” mean the files in the folder are encrypted by automatic?
A secured folder is a folder that AxCrypt monitors and keeps track of files to make it easier to keep all the files in the folder encrypted.
b. When I encrypt a folder, does it become a “Secured folder”? Because in my experience, when I encrypted a folder, the files in it got encrypted, but when I checked in the AxCrypt application, the folder was not listed under “Secured folder”
No, it does not become a secured folder if you encrypt the files in the folder. You need to designate it as secured in AxCrypt.
4) Decrypt a file
a. Why can’t I decrypt a file? I had an issue where a window came up saying that the file was opened in another location when actually it was not because I already closed all applications before trying to decrypt it. In fact I did able to decrypt if but only after I restarted Windows.
There are many reasons why it may be locked, or AxCrypt can’t safely determine that it’s not. For example, if you open a file in notepad, notepad does not lock the file. All AxCrypt knows is that some instance of Notepad may be using it. So AxCrypt will not treat it as done until all instances of Notepad are closed, regardless of what is open in them. Also, the operating system and anti-virus may at times keep files open. If it is a recurring problem, you can check what processes are keeping a file open with either resource monitor or 3rd party utilities like wholockme. You can also contact support.
5) Default secured folders in OneDrive and DropBox
a. Can I move the default secured folders in OneDrive and DropBox to another drive? If can, how to do it.
The default is just that, a default. You can delete it and use some other folder.
b. If I keep ‘un’encrypted files in these default “Secured” folders, do they got encrypted “automatically” (since the name of the folder is “Secured”)? Or what I’m trying to ask is, can somebody open the files in a “Secured” folder in OneDrive and DropBox if I didn’t encrypt those files “manually”?
The encryption of new files is semi-automatic, i.e. requires a click on the red broom clean up icon. This is because automatic encryption of files don’t sit well with many applications such as Microsoft Office.
If you create a file in a synchronized folder, and the synchronizing agent synchronizes to the cloud before you have AxCrypt encrypt it, it can be exposed for a brief time. Safest is to either disable sync when doing that, or encrypting the file locally before moving it to the synchronized folder.
December 9, 2018 at 10:40 in reply to: Can open encrypted files by selecting them from the Windows 7 Recent Items list #12391Hi Kevin,
It is a little hard to prevent it from appearing in the recent files list – it’s a Windows function. I do not know if you can make things conditional or disable it.
However, if you have closed the document correctly and AxCrypt does not show the red clean broom icon, it should be re-encrypted and removed from the temporary location – and thus not be possible to open.
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