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Hello jeff,
Can you please be more specific about “does not open”? A screen shot is preferable.
From what we can see in our logs, you registered the account in 2016, then you’ve not used it until beginning of November at which point you issued a password reset, indicating that the original password was forgotten.
Again no activity until yesterday mid December, at which point you once again issued a password reset.
With infrequent use, it is easy to forget or become uncertain about just what password is used for what account.
It also seems you are using a very, very old version of AxCrypt, which you under any circumstance should update unless you have done so now.
Hello ahmed,
Can you please send a screen shot?
Hello Winston,
Can you send screenshots of the situation please?
Hello Roger,
Yes, I agree. It seems your situation has become confused so if you can start over, do so. Also, you might want to take the time to watch a few brief videos we have on https://forum.axcrypt.net/ .
There are no special gotchas for uninstall / reinstall of AxCrypt. If you uninstall, the files remain encrypted, but you can’t open then because you don’t have AxCrypt. Reinstall just installs the software. You still need to know the password.
Hello!
Thanks for the feedback, and we certainly agree. We do have a viewer app on Android, our experience is that the majority of use on the phone is to read content, not create content so that’s where we put the priority.
Hello Chris,
It seems the age of miracles is not quite over yet then! Happy to hear it, and good luck!
Hate to be a pest, but I’d really like to know what the version number is… Preferably with a screenshot. We’ve had many issues with users downloading from unofficial sites and in other ways not actually running the “latest”.
Hello Chris,
What version of AxCrypt are you running?
Hello Roger,
I don’t quite understand what you mean with “the need to sign in with a different password to get onto the website for ‘enabling’ purposes escaped my attention. How do I deal with that issue?”.
AxCrypt (the app! not the web!) does require you to to sign in – but not to the web site. It is the same password, but you do not need to use the web site at all.
If the file was originally encrypted with a different password than used to sign in to AxCrypt (the app! not the web!), then AxCrypt will ask again for the file password.
When I write “Sign in/out to AxCrypt” above, I mean to the desktop app – not the web! Forget the web for now.
Hello Roger,
Thank you for the info and screen shots.
The problem here is that the *file* is encrypted with a different password than what you use to sign in to AxCrypt with. You need to know the password the file was originally encrypted with.
What you appear to have done is to reset your sign in password to AxCrypt. That does not change the requirement to know the password originally used to encrypt a file – if it did, our encryption would not be much worth ;-) .
Try the following:
Sign out of AxCrypt.
Create a file “New document.txt”, edit it, add some text, save and close *all* instances of Notepad.
Sign in to AxCrypt.
Right-click the file in Windows Explorer and select ‘AxCrypt | Encrypt’. The file should become encrypted, and be renamed to ‘New document-txt.axx’.
Sign out of AxCrypt.
Sign in to AxCrypt.
Double-click the file ‘New document-txt.axx’.
The file opens in Notepad.
Close all Notepad windows (there should be only if you followed the instructions).
You do not need to visit the web site, and a file encrypted when you are signed in is automatically opened without the need to type a password again – as long as the file actually is encrypted with the sign in password!
Hello David,
You can’t use ‘File | Open’ and similar functions from within an application when the file in question is encrypted with AxCrypt.
You have to open it from AxCrypt (or in Windows, from Windows Explorer by double-clicking).
Hello Roger,
We need more information here I think. Upgrading from what version to what version? It’d also help with screen shots of the situation.
This part of the description I don’t quite follow either: “I deleted the inaccessible file and requested a reset. That done, I re-encrypted a copy of the file using the original PW“.
December 12, 2018 at 08:39 in reply to: Axcrypt freezes on initial launch, sometimes for 5 minutes or more #12462Hello Neil,
Thanks, yes that behavior is consistent with AxCrypt not handling large hierarchies of secured folders well. We’ll work to improve that! Thanks for all the information.
Hello Imi,
The best way to really know the answers is to try! AxCrypt is free, and even the Premium features are free to try for a month.
Yes, you can encrypt all or some files in some folders.
The file names are visible, unless you explicitly use the anonymous rename function after encryption.
The convenience of using AxCrypt for this scenario depends on the number of files and the size of the files involved, and what types of files and how you expect to use them. For some situations AxCrypt is a good fit, for others volume encryption like BitLocker or VeraCrypt,
Hello Walter,
We cannot offer remote logon support, and we cannot accept your files at this time.
It is likely that you have installed and enabled Comodo Sandbox, which in turn probably prevents the self-decrypting AxCrypt files from working. Please disable the sandbox for the self-decrypting file, since they are seen as executables by Windows and Comodo. For more information check out comodo: http://help.comodo.com/topic-72-1-451-4768-.html .
It seems the Comodo Sandbox causes the green border around your window.
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