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Hi Toni,
Thanks for your feedback!
You are right, there is some confusion about the transition from AxCrypt version 1 to version 2. We’ve tried really hard both to significantly improve how AxCrypt 2 works, and at the same time maintain compatibility and get a reasonably smooth transition for old users. We can always get better at this, and we’ll continue with this.
The scenario you describe of setting up an account, and not paying attention to the password used which is subsequenly used for encryption does happen. One of the challenges we have is that the only way we can communicate with our users is through messages, popups, web pages and other written media. The thing is… Most users (myself included) will simly not read what’s written.
But we’ll be adding some additional dialogs both to inform users why files suddenly “just open”, and also when the first encryption happens we’ll popup a verification dialog asking for the password, or something like this.
Hello Shelley,
Well, it depends. In principle, yes. AxCrypt works on files that are accessible on your local computer. I’m not quite sure how Google works with different accounts in the same computer, but if you can get the Google desktop app to synchronize them, you can then encrypt them with AxCrypt.
Otherwise, as you say, download them, encrypt them, delete them on Drive and upload them.
In any case, when doing things like this, do ensure good backups!
Hello Richo582,
Thank you for reporting this! What version of AxCrypt are you running, and does this happen every time or just sometimes?
Hello Bruno!
Thanks for your feedback! You are of course right that some users, like yourself, miss the 100% password-based way AxCrypt 1 works. We’d of course be happy to please as many users as possible. Unfortunately we have several challenges. One being limited resources, it takes developer and designer time to implement and maintain different features. The other being the fact that the multiple-password nature of AxCrypt version 1 actually leads to some data loss because of mistyped, forgotten passwords, or just confusion about what password was used when and where.
Most users will respond “well, that’s just up to each user to be responsible about”… until it’s your files that you suddenly realize you can’t access.
So, we do have to be careful about adding features and actually have to try to protect users from themselves sometimes. A surprising number of users do not fully realize the implications of using password based strong encryption until it’s too late. A forgotten or misplaces password is the same as permanently destroying all files encrypted with that password. There is no way back.
All this being said, we are indeed looking at ways to add password based sharing to the product – but we have some other things with higher priority – namely the Mac version and fully featured iOS and Android apps.
July 31, 2017 at 11:32 in reply to: AxCrypt Premium – Downloaed update not says it's the free version ??? #7486Hello Bruno,
Please sign out and sign in again. In order to keep Internet traffic down, we do not have any kind of push notifications (there is actually no such thing, push notifications are implemented using periodic polling). We don’t like apps that consume data without actually doing anything. Therefore we only check account status during the sign in process when we’re anyway accessing the server.
Hello Shelley,
I’m not sure I fully understand the question, but AxCrypt will essentially encrypt anything that is a file on your computer. You can always try also, and ask when something is not working as you expect.
Hello Stefan,
On January 3 it appears you performed a password *reset* – setting a new password without knowing the previous. You created your account in September 2016. The most likely cause for your problem is that LinkedIn-docx.axx was encrypted before January 3, and after September 2016 using the password you used with us during that period, before the password reset.
Hello Clint,
No problem, but a suggestion: Create a separate account on your PC for your son and any other users of the computer, and set a password on your account and enable a password protected screen saver.
July 28, 2017 at 11:40 in reply to: axcrypt window issue, rightclick functions don't do anything, ok to reinstall?? #7467Hello Nick,
You need to upgrade your software from the download page at https://forum.axcrypt.net/ , your version is very old.
Also it’s exactly the other way around – AxCrypt 1 cannot open files encrypted with AxCrypt 2. AxCrypt 2 can open all files, encrypted with AxCrypt 1 and 2.
July 28, 2017 at 11:39 in reply to: Too many attempts at password = destroy encrypted contents? #7466Hello frank,
No, it can’t because files in a computer are too easily copied. The thing with an iPhone is that it’s a closed system with controlled external access, so there it makes sense.
On a PC or Mac, or wherever it’s trivial to make a copy of the file. Also it’s very easy to mount an ‘offline’ password guessing attack. In fact, we offer such a ‘brute force’ program to help users who almost know their password try to find it again.
July 27, 2017 at 23:30 in reply to: axcrypt window issue, rightclick functions don't do anything, ok to reinstall?? #7463Hello Nick,
Are you actually saying the version is shown as literally 2.1.1234124 ??
Uninstalling, reinstalling etc is always ok. What you need to know is the password.
Always keep updated backups of your files.
July 27, 2017 at 23:27 in reply to: Can't open existing Axcrypt files with latest version of Axcrypt #7460Hello Wayne,
This is nothing we recognize at all. What version of AxCrypt are you running?
Hello Jorge Trujillo!
Of course we’ll give you an extension of the trial. You now have another month of Premium Trial, good luck!
PS – You might consider sending a Premium Support ticket for matters like this, since you may not want to expose your real email address to spammers unnecessarily.
Hello Arno,
Thank you!
It is not common. To our knowledge, we have 3-4 situations where damage *may* have been caused by having a file *open* using AxCrypt 1.7 during an upgrade to AxCrypt 2.1. We’ve spent considerable time trying to reproduce the issue, but so far without success.
*If* this is an accurate description of a very infrequent event, the root cause in this case lies in AxCrypt 1.7 which then apparently under conditions we do not know, may damage a file if it is uninstalled while a file is open.
Nevertheless, you are quite right that you should exit the old program before starting an installation of the new. We will look into this and see if we can block the installation if AxCrypt is already running.
Once again, thank you.
Hello Janvier,
If the error is from AxCrypt and states “Wrong Password”, then you need to remember or know the original password used to encrypt the files.
That is the whole, and really only, point of AxCrypt. No one can open them without the correct password. No backdoors, no administrator access. No one.
Encryption is not about access permissions that can be overridden by an administrator. There’s a longer discussion about the distinction here: https://forum.axcrypt.net/blog/encryption-vs-authentication/ .
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