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Hello Jason,
Well, some of the web access does require knowledge – specifically the online password manager. We will be working on a more complex model in the future where indeed we’ll have a ‘zero knowledge’ protocol for all that can work that way, and not require sending any passwords to the site.
Most components for this are in place already, but it’s still non-trivial to implement so it’ll probably take a little while more.
Hello Jason,
Thanks for the input! However, there’s a fundamental difference between authentication (with any number of factors) and encryption. I’ve written a longer text on this here: https://forum.axcrypt.net/blog/encryption-vs-authentication/ .
Svante
Hello andrew,
We should support your version of macOS.
Can you check the contents of the following folder: ~/.local/share/AxCrypt and send the text-files you find there to our email support (support att axcrypt dott net). You can also check the contents yourself, and see if it might give you an idea. If AxCrypt starts but crashes, there should be some crash information there.
Hello Andrew,
What version of macOS are you running?
Are you blocking Internet access for the app?
Did you actually install the app after downloading? You should go through a dialog with acceptance of the license agreement etc.
Did it ever start at all – the normal sequence is to download, install, start it, and then register via the app. You, however, seem to have downloaded the app and then just registered directly via the web (nothing wrong with that, just unusual).
Hello Justine,
The most likely reason for this is that the files you can’t open now, you couldn’t open before either because they are in fact not encrypted with any of the passwords you’ve tried.
This is easy to demonstrate. First check the “last modified” date of the encrypted files in question. If this is *before* the upgrade to a new PC, they have not changed since.
You can now uninstall AxCrypt 2, re-install AxCrypt 1, and verify that the files in fact do not decrypt using the passwords you expect now either. If you’d like to avoid the inconvenience of uninstalling AxCrypt 2, you can use either AxDecrypt, or AxCrypt2Go which can be downloaded and run independently. All of the legacy version 1 software is available at the legacy web site, http://www.axantum.com/ .
If the above does not clarify the situation, please provide more information and screen shots.
Hi Oliver,
What I really meant is often causing problems is the file associations for whatever the decrypted file is.
Start by copying the encrypted file, then right-clicking in Windows Explorer and select AxCrypt | Decrypt. You should now have the original file. Double-click it and see if it opens properly in the expected application,
Hello Oliver,
If you’re having similar issues even after upgrading to version 2, it’s perhaps not an AxCrypt problem at all. They are so differently implemented that it’s very unlikely that they would behave the same.
Often, problems similar to what you describe, occur because of faulty windows file associations.
Best if you can describe step-by-step with screen shots what you do and what happens or does not happen in the end.
Hello Gary!
If you’re referring to encrypted AxCrypt files, you are not dependent on Internet or our servers. All you need is the AxCrypt software and the correct password.
Hello Jack,
It appears you’re using different email addresses. One @aol.com, one @probably-your-employer.com . Also, you used to use a address of the form, if your name is ‘John Doe’ as ‘jdoe@aol.com’. Then, when you were prompted to start the registration process, you used ‘john.doe@probably-your-employer.com’, and then ‘john.doe@aol.com’.
Most likely, you were using AxCrypt for the first time on a new computer, and entered the wrong email address.
Your original, verified, email account is thus of the form ‘jdoe@aol.com’ (substitute your own first name first letter and last name of course).
There should be no special instructions needed for Citrix installations.
Technically, if you’re a company, you’re obliged to use the Business plan according to the terms of use. Of course we won’t go after you if you use the Premium version instead – but we may be unable to help you out in situations where the Business plan would have been the right thing to use.
Using a single account does not make sense in most cases, unless the use-case is to share information between the users, but protect against all others. It’s also another violation of the terms of use… A Premium account is for one person on any number of devices.
The Free Plan is available for all though and you can use it in almost any way you want. It does lack some features of course.
Hello Antoine,
You can select all files in a folder and rename them.
No, we don’t yet have a function to display the original file name from Windows Explorer. Files in the recent files view will display the original file name though.
Hello Sophie,
I am sorry to hear this.
Traduire en francais? https://translate.google.com/?hl=fr
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.
Hello Clinton,
You should be prompted to set a password again and use the verification code if you did not do it the first time. Just start AxCrypt.
And, yes, if you uninstall AxCrypt 2 you can re-install AxCrypt 1. If you have not opened the files with AxCrypt 2, they remain identical and unchanged, and can of course be opened with AxCrypt 1 if they could be opened before.
Hello Anonymous,
What version of the app are you running?
Where are the files located on your device?
Hello Ed M,
You seem to have misspelled your email-address, so we can’t send any email to you since the address you’ve given does not exist. There’s an apparent extra ‘i’ in the domain name. There might be more mistakes – but that one seems rather obvious anyway.
Click ‘Cancel’, then select Options | Clear All Settings and Exit, and retype the correct e-mail address.
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