Forum Replies Created
-
AuthorPosts
-
Hello Bill,
No, we don’t support Windows XP. Neither does Microsoft since 2014. However, older versions of AxCrypt do work.
You way want to check out just how AxCrypt works. Version 1.x at http://www.axantum.com/ and version 2.x at https://forum.axcrypt.net/ .
We do not provide any support for version 1.x of AxCrypt either.
Hello Witek,
The problem is that although we technically can encrypt a file as soon as it appears in a folder, it won’t work and it’ll be a race between the synchronizing agent and AxCrypt. AxCrypt may win this race most of the time, but we can’t guarantee it.
The reason it won’t work at all, is because it’ll confuse applications. Let’s say you start Word, start editing a document, and then hit “Save As”. You save it is “stuff.docx”. AxCrypt sees it and immediately encrypts it as “stuff-docx.axx”, and wipes “stuff.docx”. This really confuses Word, which thought it just created the file “stuff.docx”…. There are many variants of this scenario, but in the end it just doesn’t work reliably enough.
We’re still testing out how AxCrypt interacts with Drive File Stream, and what we can do about that. With backup and sync the operation is similar to the current Drive implementation.
Hello Yon,
AxCrypt 1.4 is not old. It’s ancient, it’s over 15 years old! You *really* should consider keeping your system and software up to date.
I’m very confused when you say “the axcrypt application file that it put in the program files/axantum/axcrypt folder doesn’t run – nothing happens when you click on it“. Of course not, AxCrypt version 1 never worked like that.
You say you’ve used AxCrypt since 1.4 – it never worked like you try to – clicking the AxCrypt executable. (Version 2 *does* work like that).
Are you sure you’ve used AxCrypt version 1 before?
Please read the instructions on how AxCrypt 1 works at http://www.axantum.com/ .
Hello Yon,
And just how old is that version? We know of no problems with installing and using the most recent AxCrypt version 1.7 on Windows 10. You can download this version from our legacy web site http://www.axantum.com/ .
If you are having trouble installing that version on Windows 10, can you please send a screen shot of whatever error message you get?
Hello Matt B,
If certain files need to be shared with specific parties, the key sharing feature should be used instead of different shared passwords! It allows seamless sharing of encrypted files, without sharing of any passwords. It uses strong public key cryptography to achieve this.
Hello Juliana,
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.
Hello Yon,
We do believe that the version 2 is an improvement, and that the use of a single password, that is remembered for the duration of a session, encourages the use of a good, strong password.
However, it’s of course also a matter of opinion, but you are of course free to use the old version 1 for as long as you like!
Hello Brian,
Can you please be more specific about your situation, preferably with screen shots to illustrate?
Hello Yon,
You can set an inactivity timer, and if you have a screen saver you’ll also have to enter the password after it has been activated.
If you *ever* leave your computer signed in an untrusted environment, there are no longer any guarantees about anything. It doesn’t matter how AxCrypt operates in this case.
Take as a an absolute routine to never leave your computer without locking the screen first.
Please read https://forum.axcrypt.net/blog/leaving-computer-axcrypt/ for a longer discussion about this.
Hello Richard,
AxCrypt is a file encryption software. It does not create encrypted folders. This is a very different type of application. If you’re running Windows I suggest you use the built-in functionality for this – Encrypting File System, or EFS. Do remember to backup your recovery certificate (you’ll be prompted)! Or else, you risk data loss if you need to re-install Windows, or your computer crashes beyond recovery.
Hello matthew,
Not sure I understand. We can’t help you with pulling the encrypted file down off the server. From your post it appeared that you in fact had access to the file – both on a PC and a Mac – “off the server”.
Hello Matthew,
We’ve had 100s of thousands of users decrypting and opening AxCrypt version 1 files with AxCrypt version 2.
So, while this is not the answer you’re looking for, I don’t think that’s the problem.
There’s something else going on, or your former staff and you are not entirely in agreement on what’s happening.
While with computer software we can of course *never* 100.0% rule out a programming error causing a problem like this, in this particular case I think we’re barking up the wrong tree if we start by investigating that avenue.
Why don’t you start with uninstalling AxCrypt 2, then installing AxCrypt 1 legacy and try do the decryption with that software? Then we’ll hopefully rule out the theory that AxCrypt 2 is not successful in decrypting the old files. You’ll find the old version at http://www.axantum.com/ .
You might also want to send a screen shot showing exactly what happens when you try to decrypt.
Hello Rick,
Can you tell what version of IE you’re using, and perhaps send a screen shot of the context you’re using it?
We’ve tried it in the current version of IE, and it seems to work fine for us.
Hello Julian,
Regardless of what password you set when you signed up this time, the old password is still the one you need to know.
If a file is encrypted with a different password than what you’re signed in with, it’ll ask you for the file password.
You can’t reset a password for encrypted files, that’s not how encryption works. You can reset the sign in password, but that only allows you to sign in to the service – it won’t let you open older encrypted files. To open or decrypt an older file you need to know the original password.
Hello Ozbeachbum,
Sure! Sign in to your account at https://forum.axcrypt.net/ , select “Settings” and then “Delete AxCrypt ID”. Gone!
-
AuthorPosts
