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Hello Tommy,
No, it’s not the software that is bad here I think. As the message says – either the file is produced by a version of AxCrypt that is too new OR the file itself is damaged. Perhaps the file is on a USB stick and you removed it to quickly? You should probably see if you have a backup of the file to use instead.
Hello Tommy,
Most likely, someone (perhaps yourself) has encrypted the file with AxCrypt version 2.x, while you in this case is using version 1.x (which, by the way, is obsolete and unsupported and unmaintained).
Hello Richard,
Please see https://forum.axcrypt.net/support/faq/#forgot-password .
We don’t know your password – but if you have a pretty good idea of what it should be, you can request our tool that will try many different passwords according to a pattern you set. It may take a very long time…
Hello Wahl,
Happy to hear the cause has been determined. Hopefully you have now restored functionality and solved the problem. Good luck!
Hello Wahl,
Are you really sure it’s not EFS? Can you send a screen shot of such a file in Windows Explorer? Or check properties and ensure that the “Encrypt Contents to Secure Data” is *not* checked? Note that the way EFS-files are distinguished has changed in Windows 10 – now it’s a little small padlock icon overlay, before the text of the file name was in green text.
The situation with Dual Boot you describe is a typical scenario where this will happen if it’s EFS-encrypted in Windows 10 and you then try to access them in Windows 7.
Hello Chris,
1 – AxCrypt does not by itself control OneDrive operations. It will encrypt files in designated places (semi-)automatically, for example a folder in your local drive that is synchronized with OneDrive. But the actual synchronization to OneDrive is done by OneDrive.
2 – If you are a working as a registered company, you should be using AxCrypt Business – however we won’t come after you if you as a one man operation go with AxCrypt Premium ;-) . Do be aware that we don’t support VAT-free sales with AxCrypt Premium, and if you expand and need to handle several users, we only have a control panel for AxCrypt Business administration. We will be adding other features to AxCrypt Business as well.
Hello Ritik,
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.
Hello Alex,
I am not sure why – but we can’t see your post here. As far as we know, the forums work well. We get a notification that you’ve posted – but there’s nothing here.
Hello Wahl,
This is Windows telling you that AxCrypt (acting as ‘you’) does not have permissions to the folder or the file in question. This can be caused by many things, but they are not AxCrypt-related. If you have moved the disk from another Windows-computer or if you have re-installed Windows you may need to “take ownership”. If you have encrypted the files/folder also with Windows EFS (Encrypting File System) *and* moved the files or re-installed Windows, you need to decrypt them in the original Windows or using backed up recovery certificates. Use Google to find out more about the mentioned situations. It is likely you cannot copy and/or delete the file without AxCrypt directly from Windows Explorer either – thus not an AxCrypt-related issue.
September 17, 2018 at 09:35 in reply to: Axcrypt ne me demande pas le mot de passe pour ouvrir un fichier #11358Hello Mélodie,
Please read the FAQ at https://forum.axcrypt.net/support/faq/#why-password-only-on-sign-in and perhaps the blog post https://forum.axcrypt.net/blog/leaving-computer-axcrypt/ for some background .
Hello Michael,
Yes, you need to sign in after restarting the PC.
Yes, if someone can sign in, (s)he knows the password for his/her account. AxCrypt accounts are intended to be personal, with personal passwords. So if you have two employees Alice and Bob, they have different accounts and different passwords as do you. No-one can open each others files, unless keys are explicitly shared.
You can try all this out, and also read the documentation and view the videos at https://forum.axcrypt.net/ .
Hello Gene,
There is a read-only app available for iOS (iPhone). It does require purchase of a Premium subscription. It is not necessary to know what email was used, but you do need to know the original password used in order to decrypt the files.
Hello Jim,
The session key is encrypted with your public key. To decrypt it, the password itself is not sufficient – you need the private key (which in turn is encrypted with your current AxCrypt ID password). But you still need that private key. The password alone is not enough.
The reason for adding the encryption of the session key with your password is to ensure that even if you lose your private key for whatever reason, the file will still be decryptable as long as you know the original password thus keeping the original paradigm. If you know the password and have the software you can decrypt.
If we did not, you’ll need the third piece, the private key which is *not* stored in the file.
We try to keep so that the public-key based part of AxCrypt is for sharing and for convenience – but in the end the password is all that’s required.
Hello John,
Thanks for your feedback. Sorry you feel that way. The sign in procedure is partially just a paradigm to make it easier for most people to recognize the function. Also, it adds actual verification (still without us storing it) of the password, reducing the risk of typos leading to encryption with the “wrong” password leading to data loss. This is not too uncommon with the old software. We think it’s a great improvement, but I certainly respect your point of view as well.
Hello Mathias,
It’s not quite clear how you did the restore, you say from the ‘dustbin’, I guess you mean the recycle bin on Windows. The problem with USB drives is that it’s easy to pull them out from the computer too soon, resulting in damaged files. It’s a little hard to say exactly what has happened in your case, but it looks like the deletion was not possible to restore.
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