[Prabhukumar RModerator]

Hello Tony,

I am sorry to hear this.

AxCrypt usually sends the verification mail(s) to the users while they are registering. Based on email filter settings, sometimes it will be there in the user’s spam/junk folder.

So please check once again your mailbox folders. Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.

• This reply was modified 6 years, 3 months ago by  Azhaguraja B.

[Prabhukumar RModerator]

Hello mark,

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

Please note: You cannot have both AxCrypt 1.x and 2.x installed at the same time.

Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Wol,

Select the folder and right click on the folder and select the AxCrypt | Encrypt menu option from the windows explorer context menu      or

Right click on the Secured Folders area and choosing Add Secured Folder option from the context menu. or

You can able to encrypt your folder contents by just drag and drop the folder to the Secured Folders area.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Robert ,

Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://forum.axcrypt.net/blog/use-of-different-passwords/ .

AxCrypt 2.x will work without internet(offline) also. So no need internet to decrypt the encrypted files.For more information, please visit here https://forum.axcrypt.net/blog/axcrypt-online-vs-offline/ .

Still, you are facing the any quires, please feel free to write a mail to our support support@axcrypt.net

[Prabhukumar RModerator]

Hello Bill ,

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.

Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of early removal of a USB drive, or a disconnected network drive.

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

[Prabhukumar RModerator]

Hello Fra,

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe(overwrite) the decrypted file and then delete it.

AxCrypt will create a random temporary folder under the specified path to keep the decrypted copy of the encrypted file. The location(C:\Users\’user name’\ ⁨.local⁩ ▸ ⁨share…) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app

[Prabhukumar RModerator]

Hello Anon,

You can send the encrypted files to other users. If they want to open the received encrypted file(s), then we have to share the file password(which was used in the file encryption – the AxCrypt account password) with them or the files should be key shared with receivers’ email addresses. AxCrypt application is mandatory to decrypt the encrypted files.

If we do not want to share the password with others, then please use AxCrypt key sharing feature after encrypting the files. Let me explain more about the key sharing feature,

There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

Please Note: AxCrypt account is required to secure/unsecure the files.

[Prabhukumar RModerator]

Hello Max,

We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x) nor will support be a priority. So we will suggest you to use the AxCrypt 2.x app(https://forum.axcrypt.net/download/).

You can also download the legacy version of AxCrypt 1.x, here: http://www.axantum.com/AxCrypt/LegacyDownloads.html .

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net 

[Prabhukumar RModerator]

Hello Danny,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

We have to close all the instance of the encrypted file(s) opened application.

For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

So we have to close all the opened application instances. If you closed all the instances, then you will not get any warning dialogs.

still your are facing any issue, you can feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Sten,

Please avoid sending a same query in different mediums. You may get duplicate response.

Already, I will forward your email to our business team and they will do the needful as soon as possible

If you any queries related to payment or business subscription information, please write an email to business@axcrypt.net or info@axcrypt.net .

[Prabhukumar RModerator]

Hello von,

AxCrypt application will not send any files to the users. We have to send the file via email, drive and etc. If the receiver wants to decrypt/open the shared encrypted file(s), then AxCrypt app is required. 

I will explain about the key sharing features:

There is no need to share passwords in order to send or share files securely with others.

AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary.

If receiver who does not have registered AxCrypt ID, (s)he will receive an invitation email with instructions on how to  view and edit the file. After that receiver can open the AxCrypt encrypted file in AxCrypt app with own password.(if key sharing applied.)

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

[Prabhukumar RModerator]

Hello von,

AxCrypt can encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.

AxCrypt will not encrypt any system files and operating system installed Files/Folders. So please avoid securing that kind of folders.

Because AxCrypt encrypted files will have a special file extension .axx and those will be opened only with the AxCrypt app.

If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Alan,

Please avoid sending a same query in different mediums. You may get duplicate response.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, So you need to enter the file password.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If the above does not help, please provide more information.

[Prabhukumar RModerator]

Hello Laka,

Yes, you need to upgrade the Axcrypt 2.x version.

You can download the AxCrypt app latest version from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app in your system then Sign in to the AxCrypt app with your AxCrypt credentials.

You cannot have both AxCrypt 1.x and 2.x installed at the same system.

Please note: AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

[Prabhukumar RModerator]

Hello Laka,

I am sorry to say, If the recovered encrypted file is corrupted then AxCrypt will not able to decrypt the same.

But we have a feature called Try Broken File. You can try to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you are able to see the Debug the menu in the AxCrypt app. From the debug menu you have to choose Try Broken File menu option.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the file location. Otherwise, AxCrypt can’t decrypt the same.

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