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September 3, 2020 at 09:35 in reply to: Creating an encrypted copy while leaving the original uncrypted #17712
Hello Ron,
Sorry to say, Currently AxCrypt 2.x does not support this encrypt or unencrypt Copy features.
I will explain How AxCrypt(2.x) Works:
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.
You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.
Please note: Inactivity Sign Out is s premium feature.
If someone knows your system password, so you can sign out the AxCrypt app manually.
Still, if you are facing any questions/issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Mustafa TÜREN,
You can download the legacy version(1.x) of the AxCrypt app from our site: https://forum.axcrypt.net/support/legacy-downloads/.
If you are asking any other quires, you can feel free to contact our support via support@axcrypt.net.
Hello Oriol,
Please avoid sending the same query in different mediums. You may get a duplicate response.
It is not an AxCrypt problem. AxCrypt just encrypts the files and decrypt the files.
It is related to system Hardware or Hard disk-related issues. Please contact the relevant hardware support team or system administrator.
Hello TL Zimmerman,
AxCrypt encrypts the content of the files. AxCrypt cannot encrypt the folder/file name.
AxCrypt has a feature called Secured Folder which provides the convenience to the users, to secure more than one file in a single operation.
Still, if you are facing any questions/issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Hutch,
AxCrypt application is running in the background(not sure). Please check the task manager AxCrypt is running or not? If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working. Or Check the AxCrypt app is Minimize or not?
Please explain detailed information about the issue and screenshot also, write an email to our support team support@axcrypt.net.
September 1, 2020 at 12:57 in reply to: one user of axcrypt business lic can install to how many pc ? #17682Hello Anonymous,
You can install and login(with the same Subscription account) to the AxCrypt app with the n number of devices. But If you are the only person is going to use, then you can use it. Otherwise, you need to share your account password to all users who are all using the same account. Sometimes this leads to a security breach.
Still, if you are facing any questions/issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Walter F,
I will explain How AxCrypt(2.x) Works:AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.
You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.
Please note: Inactivity Sign Out is s premium feature.
If someone knows your system password, so you can sign out the AxCrypt app manually.
Still, if you are facing any questions/issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Wayne,
If I have a user who encrypted a file and has now left the company is there any way to recover the encrypted file? –No way to recover the encrypted file(if the employee left the company). AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file.
If not, what can I do to protect company data should a user leave? –If the employee leaves the company, please ask the AxCrypt account password or decrypt the all encrypted file. After that, you will change/reset the account password then encrypt the file.
Both the Password reset and change are not the same. Please read the difference between Password reset and change in our blog, https://forum.axcrypt.net/blog/password-reset-axcrypt/.
Still, if you are facing any questions/issues, please write to Support@axcrypt.net. we are happy to help you.
Hello K,
AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.
AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello jess,
AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ file or folder information or password in our server, instead, it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://forum.axcrypt.net/information/privacy-policy/.
Hello jess,
Sorry to say, It’s not entirely clear exactly what the question is, Please explain detailed information about the issue also, Please write an email to our support team support@axcrypt.net.
Hello Matt,
AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.
The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.
AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.
Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app
If you have updated the contents of the encrypted files and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt)If you found any subfolders inside the AxCrypt folder take a back up of those folders, please clean the local cache by the below-described way.
Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.
still, If you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Gurol,
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.
If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.
For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/
If you are asking any other quires, you can feel free to contact our support via support@axcrypt.net.
Hello Ryan,
We do not offer the option to change the install location. The reason is that too many users choose unsuitable locations, such as removable drives.
AxCrypt encrypted files are still encrypted with .axx extension only, after deleting/uninstall the AxCrypt app from the system.
Please note: AxCrypt account and AxCrypt app are required to open/decrypt the AxCrypt encrypted files. without the AxCrypt app we cannot decrypt the encrypted files.
you want to be able to decrypt the encrypted files on any system using file password(which was used in the encryption process).
If you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Jack,
1.No, You can decrypt the encrypted files on Pc B using a file password(which was used in the encryption process).
Do you have installed both(1.x and 2.x ) the AxCrypt app versions in your system? If yes, please uninstall the AxCrypt 1.x version then restart your machine/system. now install the latest version(2.x) in your system.
Please Note: You cannot have both AxCrypt 1.x and 2.x installed at the same system.
2. Do you have tried to install the AxCrypt portable version or installer version in USB?
you can use the AxCrypt portable version in your USB. you can decrypt/open the previously encrypted files with file password(which was used in file encryption).
3.No need to uninstall the AxCrypt app in your Pc A. you can use the AxCrypt portable version in your USB. you can decrypt/open the previously encrypted files with file password(which was used in file encryption) or encrypt the new file.
still, If you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
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