[AxCrypt SupportModerator]

Hello Jasnick,

This typically indicates a very bad corruption of the file, or that it simply is not an AxCrypt file.

The most common reason is that the file is on a USB drive, and it was removed from the computer without using the Windows Safe removal function.

[AxCrypt SupportModerator]

This would be a new feature that we could have. We don’t have it yet, I’m asking if it would solve your problem.

[AxCrypt SupportModerator]

Hello Mathew,

It sounds like you’re saying that you encrypted a file and then shared it to a recipient. In this case the recipient can’t open it of course.

You must add the recipients email to the list of users shared with using the key sharing feature. Right-click the file in Recent Files view, and select the Share Keys function.

[AxCrypt SupportModerator]

Hello,

Not for the first time after you install the software, no. The user can always do so before entering the password though.

Please be aware there’s a reason for the choice to display it! Most users will not be entering the password with a lot of watchers, and most users will start by setting the password. In this case it’s best to actually display the password, because it reduces the risk of mistypes.

[AxCrypt SupportModerator]

Hi,

There’s no such option yet. I’m asking if there was such a registry setting, would it solve your problem? Can you set such an entry using your group policy or whatever mechanism you are using to distribute AxCrypt to your users?

[AxCrypt SupportModerator]

Hello François,

Right now, we don’t have the option to disable version update checks. I see the problem though in a group policy deploy environment.

Would checking a registry key (that you would create) to disable this work for you?

[AxCrypt SupportModerator]

Hello yann,

This does not sound right. Can you please send a screen shot of the situation?

[AxCrypt SupportModerator]

Hello vin,

Sorry that that you’re having problems. Would please send a screen shot of the situation?

[AxCrypt SupportModerator]

Hello Keith,

Something is not right here. My guess is that the files are in fact not encrypted at all, but only renamed to end with “.axx”.

No, there is no AxCrypt component in OpenOffice (although it would be nice!).

[AxCrypt SupportModerator]

Hello Ed,

This has nothing to do with AxCrypt, and all to do with Windows and the Windows Encrypting File System that you are using (probably inadvertently).

If you do not backup your certificate, you will lose all EFS-encrypted (not AxCrypt-encrypted) data if you re-install Windows, your computer dies, reset your Windows password or move the files to a different computer and no longer have the old one available.

You can tell if your files are EFS-encrypted by looking at how they are displayed in Windows Explorer. In pre-Windows 10, the text was colored green, in Windows 10 the icons have a little ‘lock’ overlay. You can also check this by right-clicking the file, selecting properties, Advanced, and seeing if the checkbox ‘Encrypt data’ (not the exact text, don’t recall it exactly) is checked.

Once again – it’s got nothing to do with AxCrypt. It’s a built in feature of Windows. Google for Encrypting File System Windows for more info.

[AxCrypt SupportModerator]

Hello Keith,

The absolutely fastest way is indeed to do it on a Windows computer, and use the portable / standalone download. You can then open them from within the program, no installation required.

I’m not sure about your error message, I’m assuming that you mean “axx”, not “axe” but even so it indicates that you’ve not actually installed AxCrypt on the computer in question.

If the above doesn’t help you, please attach a screen shot of the situation.

[AxCrypt SupportModerator]

Hello Mike,

From what I understand, the Surface 3 runs a full Windows 10 and all windows software including desktop apps should run. This would include AxCrypt, although we’ve not tested this.

I don’t really see why you’d see the folders as empty – the files really should be there! I think you’re not synchronizing the files out to the tablet.

There should be no harm in installing AxCrypt – you can always uninstall it. Also, you can start with downloading the portable / standalone version which does not require installation (but neither does it integrate into Explorer either). Get it at http://www.axcrypt.net/download/.

[AxCrypt SupportModerator]

Hello Robert,

Thanks for the positive feedback. We’re continuously developing the software, and we’re using feedback from here and the support to drive many changes.

You might also note that we’ve made the main window and the sign in dialog less intrusive. The main window will now remember it’s last state – so if it was visible, it’ll pop up when you sign in – if it was minimized, it’ll stay minimized and not display. The sign in dialog is also cleaner.

[AxCrypt SupportModerator]

Hello Ken,

We’ve actually dropped the key file concept for version 2 for now, because of it’s limited use. It’s not a bad thing, just not worth the trouble for most users.

In the the future we’re likely to accept various kinds of tokens that can carry a secret key such as Yubikey and possibly smartphones. We might consider USB drives, i.e. key files also but for now we don’t support this.

Yes, you can still download version 1. Go to http://www.axantum.com/ and chose downloads.

[AxCrypt SupportModerator]

Hello,

If August 28 was before you first viewed it with AxCrypt 2, yes. Do try! On a copy, of course!

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