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Hello Steve,
As John says, if you know the password you can open them. It’s hard to say exactly what the problem is for you here, but a screenshot of the message you’re getting usually helps.
We’ve seen some cases where after an upgrade, users try to access files that have not been accessed for a long time – and then think it’s the upgrade that causes a problem when in fact it’s just that the files were encrypted long ago with a different password (sometimes a misspelled version of the expected password).
Hello Neil,
If you are on a trial Premium it doesn’t matter if you’ve purchased or not.
Right-clicking and encrypting a folder does not designate it as a Secured Folder. You have to do that from the AxCrypt ‘advanced’ window.
Once you’ve done that, you can encrypt files that appear in the folder unencrypted with a single click, or by signing out or exiting the app. They won’t be encrypted fully automatically, because it doesn’t work with many applications that create and save files.
March 1, 2018 at 20:39 in reply to: Recipient of encrypted file gets error message and can't open #9717Hello Sandy,
it sounds like the error message says it all. An AxCrypt file, when encrypted, will have a file name ending with “.axx”. Apparently the file you sent, or that the person received, does not have this ending – indicating that either it was not an encrypted file that was sent, or the sender or the receiver renamed the file to end with something else.
Hello DAN,
Sign in to AxCrypt 2, and use the File | Options | Change Password menu function.
Hello Laurent,
Yes – if you’d like to tell us the translations of something not translated (but I think most should be in the most recent version), we’d much appreciate it!
Hello PeterW,
Briefly, you have understood correctly.
A free user can open files shared with him/her by someone using Premium/Business, but cannot share themselves.
The key sharing functionality is indeed what should be used, along with the secured folder functionality. For the folders where you want to share files, configure AxCrypt to share with the appropriate recipients.
Best is simply to try it out first – that’s why we offer 30 day free Trial!
Hello Laurent,
For 2) and 3) – you need to go to “options” and enable “Include Subfolders”.
Hello Madison,
It’s not a glitch in our system. It’s a glitch in your memory ;-)
You are not entering the right password for the file in question, so it asks you for it. You then re-enter the same password you used to sign in with – but that has already been tried, so we inform you that it’s no use re-entering a password you’re already signed in with and that we’ve already tried, and failed, to open the file with.
You need to remember the password originally used to encrypt the file. Remember that a password reset does NOT give you access to previously encrypted files. It only allows you to sign in to the system, and the new password is used to encrypt new files.
Hello Laura,
There is no connection between the ability to open a file and having or not having a trial, premium or business subscription.
If you cannot open the files, it’s because of something else.
Please make a screen shot of whatever message you are getting, so we can understand what is not working. But it has nothing to do with the expired Trial!
February 26, 2018 at 19:35 in reply to: After upgrade to office 2016, can only open 1 encrypted excel document at a time #9697Hello Rob,
As Darrin says – we do not provide support on AxCrypt 1. The problem you describe is one of the reasons we’ve changed how AxCrypt 2 works, and included the “clean” broom icon.
If you tell us what your problem with AxCrypt 2 is, we can perhaps support you in either finding away around your problem, or convincing it’s not a problem ;-) or even change it if it’s something we agree could be done better!
Hello Ted,
Actually, Jack C. was responding to the comment by Joe Donobomo – with essentially the same message as you. ( I think… ;-) )
Hello Joe Donobome,
Thank you for your input, but…
Nope, you’re quite wrong in stating that it just doesn’t work. AxCrypt 2 in general works fine. Of course, it’s software, so it may have some bugs but for normal usage it’s quite stable and reliable – as evidenced by literally hundreds of thousands of users being successful in using it. Please contact support for help if you are having trouble using it.
It’s hard to help you since you just say that you can’t “decrypt anything I encrypted”. If you provide more information, it may help us understand what the problem is for you.
I can understand that you have opinions about the “repetitive prompts”, when starting AxCrypt for the first time there are some prompts and some steps to go through. We’re trying to keep them to a minimum, but every step and every prompt is there for a reason – because we’ve had users having trouble with the software, and these steps and prompts have minimized that. With the old version, we’d have much more users losing data for example due to forgotten passwords.
Hello Pickle Rick,
First of all – you’re welcome to use the old version 1 of AxCrypt for as long as you like, and we have it available for download at the old web site – http://www.axantum.com/ . It’s exactly the same software you presumably used before (with the advertising stuff removed since many years, it’s entirely clean).
Secondly, there’s no need to decrypt the files one by one with either version 1 or version 2 of AxCrypt, in this regard they work exactly the same. If you’re unsure of how to select multiple files in Windows, please contact your local support provider or even our AxCrypt support, we try to help out even when it’s just regular Windows usage that is the issue!
I’m sorry you object so much to using an email address to register. It is kind of standard practice for just about any service available today on the Internet. And, as you noticed, you can use a bogus email or why not a throwaway email, it’s even easier – if you really insist.
We also make the full source code available to both version 1 and version 2.
Considering all of the above, I find it a rather harsh, even unfair, judgement to make any kind of comparison between AxCrypt and ransomware.
Hello Laurent,
Thank you for your suggestions!
1) We may support this in the future, but there are some security concerns.
2) The “Secured Folder” with the “Include Subfolders” does this more or less.
3) The “Key Share” feature with the “Secured Folder” and “Include Subfolders” does this more or less.
4) We do have a reseller program, see https://forum.axcrypt.net/resellers/ .
Hello Ronen,
This kind of issue is best handled via support. However, just a quick response.
It appears that we have not been notified by PayPal as we should of the payment (PayPal has a little complicated way of handling this), but we have indeed received the payment.
We have credited your account now, and also added an extra month for the inconvenience this problem has caused you.
I am very sorry, but hope that all is in order now. Please be aware that you’ll need to sign out and sign in again for the software to update it’s status.
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