Forum Replies Created
-
AuthorPosts
-
Hello Nadir,
Have you been using AxCrypt for some time perhaps Nadir? My guess is that the files you can’t open are time stamped at some certain time where you might have mistyped your password using AxCrypt 1 – or before a password reset if you’re using AxCrypt 2. Please contact support for more detailed help, since we can’t tell just what your AxCrypt ID is (if you have one) from the forum post.
Also, what is not cool about charging a small amount of payment for providing software and services? In this case password management. You’re free to try it for a month without any cost. If you don’t like it, don’t use it. If you do like it, you’ll have to subscribe.
Hello Macaroni,
AxCrypt is really a very simple program in many ways (although complex inside regarding the crypto).
It does not do anything magic or particular with files. It encrypts them, making for example “Document.docx” become “Document-docx.axx”. It then also manages the process of opening and saving them in a relatively simple manner.
When properly installed on a computer, it will associate the “.axx”-extension with AxCrypt, enabling the right-click menu and double-click functionality.
The most common reason for this being broken is the user not fully understanding Windows file association, and reasons “I want this to open in Word, I will tell Windows to open it with Word”. There are many ways this situation can arise, but it’s the most common situation.
Another case might be when the user has downloaded the stand-alone “portable” version and never actually installed AxCrypt via the installer, which is required for Windows to be properly configured regarding the right-click menu and double-click.
The “file is in use” is most commonly caused by it being in use, often for example by the Windows viewer which refuses to release files. The cure is often to actually exit the program where it is open, not just close the document/file.
AxCrypt works well with most if not all anti-virus software, since it doesn’t do anything strange. It is in many ways very similar to compression and archive software such as WinZip and similar.
March 20, 2018 at 21:42 in reply to: Axcrypt2 (not Premium) file reverts to earlier saved version when archived #10132Hello Bryan,
I think I know what is happening. AxCrypt 1 and 2 works very similarly, but the big difference is how/when an edited file is re-encrypted.
What happens when you open an encrypted file is that it is decrypted to a temporary location. This is the same for v1 and v2.
At this point, you have two copies of the file – the original encrypted file, and the decrypted file in the temporary location.
What you now seem to do is do perform a ‘Save As’, probably to the location of the original encrypted file, and then close it.
Now, with v2, it thinks it knows that there is a decrypted file in the temporary location, which corresponds to the encrypted original file.
You, now, move the original encrypted file to your archive spot, and then rename the updated file to have the same name as the original encrypted file.
AxCrypt is now effectively fooled, and has indeed lost track of what is happening.
You are making this overly complicated I think. A much easier procedure is just to whenever you want to archive a version of the encrypted file, copy it to the archive location. Windows will even suggest a versioned file name for you if there already is a file there with the same name. Done. No need for renaming, and AxCrypt is not tricked by the file rename-shuffle, and you do not need to to the Save As maneuver.
Hello njeuguet,
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.
Hello Shawn,
We do have the progress indicator if you have the main window open. It’s not shown as a “popup” when you use it from Windows Explorer, like in 1.x since we now do have the full user interface as well.
Hello Delwar,
This is unfortunately not really the right forum to ask general questions about encryption.
The key is the key used to encrypt, i.e. “password” in very non-technical terms.
The block is the unit of data that is passed through the algorithm, for AES this is 128 bits, or 16 bytes.
I suggest you read the Wikipedia page on AES, https://en.wikipedia.org/wiki/Advanced_Encryption_Standard .
Hello Grumpy,
If you are creating the account via the desktop app, the email contains the verification code that should be entered into the app – and it should at this point be asking you for this…
If you are creating the account via the web, there is indeed a web link. It’s the big green button in the middle of the email.
The second issue is different. Please describe this in more detail in a separate thread. For an encrypted file to be able to be opened, the sender must use the key share function to share it with the recipient. Otherwise, no receiver can open it without knowing the senders original password – which no-one should, and thus no-one can open the file except the person who did the encrypting which is exactly the point of AxCrypt!
March 15, 2018 at 21:35 in reply to: eski şifremi unuttum, yeni şifreyle eski dosyaları açmıyor. #9924Hello mesut,
If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
To decrypt the files, you need to remember the original password used.
Hello Barron,
Yes, you do have to create an account – there are many reasons for this, one of them being reduced risk of data loss due to forgotten initial password. Yes, it does happen. With the account setup procedure we get a better chance of informing users of the importance of the password, and it has to be typed 3 times before actually encrypting anything.
It also enables us to do some other cool things. Part of the technical background can be read here: https://forum.axcrypt.net/blog/what-is-an-axcrypt-id/ .
When you are “signed in” to AxCrypt, the most important aspect is that you’ve established a verified (checked against the one you initially set) default password to use. This also reduces data loss due to typos when encrypting. Yes, it does happen. The password you signed in with is then used to decrypt and encrypt all files (until changed).
Hello Elstgeest,
AxCrypt has a feature called key sharing, which enables anyone encrypting a file to designate one or more other recipients to be able to open the file with their own password.
We also have a feature called secured folders, which enables you designate folders where files are to be kept encrypted, and also a key share policy for those folders.
In your case, you might use just the key share, or both, features.
There are some simple videos explaining how this is done on the web site.
Hello Aarohan,
Please follow the instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/ .
You can also try uninstalling and re-installing, or deleting all files in %localappdata%\AxCrypt .
Hello C. Silva,
Can you please follow steps 2 and 3 provided here https://forum.axcrypt.net/blog/send-complete-error-report/ and email it to our support inbox as described there?
Do refer to me in the text or subject of the email, and it will get to me.
Hello,
As Daniel has already pointed out, you clearly state an equivalence between “f…d up” and “monetizing“.
All I can say is that after 15 years of trying and hoping for change, I can definitely state that having 10 million people using my software for free did not pay my bills. AxCrypt 1, at it’s best, earned about 10-20 dollars a week in voluntary donations. That’s from 5 000 to 10 000 downloads a week or more.
But, even so, we continue offer AxCrypt 2 for free with a feature set that is almost identical to AxCrypt 1 (which we also still have available for download). Click-by-click and keystroke-by-keystroke, AxCrypt 2 works just like AxCrypt 1 in the most typical scenarios. It looks different, but it works pretty much the same – with some additions of course!
Since you feel so strongly about this, I suggest you take the source code of AxCrypt 1 (or 2 for that matter), which is free and available under GPL and do something about it! Perhaps pay a team of developers and designers, or do it yourself, so it works like you want it to?
Hello Anonymous,
You wrote:
Just typical these days where software only seems to get worse and companies/developers don’t really care what the users want/like/need.
For what it’s worth, I do really care what the vast majority of users want/like/need – and I listen all the time. This is not quite the same as responding to every users wants/likes/needs . As the lead developer I also have a vision about what I want the software to do, and when that comes into conflict with individual users, well… I win ;-) I’m happy to develop features that only target small user groups as well, but not when it conflicts with the overall goals of the software, or the majority use cases.
Finally, we’re still operating with very small resources, which also put a natural cap on what can be done.
-
AuthorPosts