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Hello mimmo,
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
If you think you almost know the password, we have a simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.
Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.
Hello Mike,
I sometimes respond weekends, but no guarantees ;-) I am happy it is appreciated.
I’m not certain of the situation you describe “I have a backup of some files on that external hard drive; backup occurs once a month. In the above scenario, that backup would be encrypted. Therefore, I’ll have to decrypt, do the backup, then encrypt again; am I right?”
If the files are encrypted on the external hard drive with AxCrypt (or similar file encryption software), then they stay encrypted regardless of how you copy or move the files. So, no, in that situation you backup the files like any other files. They are encrypted on the external disc, and are identically encrypted on the backup copy. If, however, you encrypt them with EFS or similar ‘transparent’ encryption, they will normally be decrypted transparently on read, and thus be written to the backup unencrypted, unless that destination again is configured for encryption.
With AxCrypt currently encrypting 300GB should take about as long as copying the data twice, more or less. It depends on the size of the files, the speed of the storage media and the speed of the processor.
Hello Biz,
You say “latest” – just what version is that?
From your description, it sounds like you’re not actually encrypting with AxCrypt (portable or not). You are aware that the portable AxCrypt 2.x does require you to use the AxCrypt main window? There is no explorer integration. If you do try to encrypt from the windows explorer context menu, you’re probably accessing and using the built-in Windows EFS encryption (which is very non-portable, since the encryption essentially is tied to the user/windows pc it was run on).
Hello Mike,
No, AxCrypt is File Encryption software. It encrypts files (using a password). It is not access control. You can acheive a low level of protection by using windows NTFS file system protection – but it is trivial to by pass by anyone with administrator rights on any Windows computer. In fact, there’s really no “middle ground” between encryption and no protection, or at least very little.
You can also use EFS, which is built in to Windows – but it’s a time consuming process there too to encrypt the existing data, and EFS is a little tricky to use on external drives, you need to export a certifcate and keep it very safe.
Hello Tommy,
No, it’s not the software that is bad here I think. As the message says – either the file is produced by a version of AxCrypt that is too new OR the file itself is damaged. Perhaps the file is on a USB stick and you removed it to quickly? You should probably see if you have a backup of the file to use instead.
Hello Tommy,
Most likely, someone (perhaps yourself) has encrypted the file with AxCrypt version 2.x, while you in this case is using version 1.x (which, by the way, is obsolete and unsupported and unmaintained).
Hello Richard,
Please see https://forum.axcrypt.net/support/faq/#forgot-password .
We don’t know your password – but if you have a pretty good idea of what it should be, you can request our tool that will try many different passwords according to a pattern you set. It may take a very long time…
Hello Wahl,
Happy to hear the cause has been determined. Hopefully you have now restored functionality and solved the problem. Good luck!
Hello Wahl,
Are you really sure it’s not EFS? Can you send a screen shot of such a file in Windows Explorer? Or check properties and ensure that the “Encrypt Contents to Secure Data” is *not* checked? Note that the way EFS-files are distinguished has changed in Windows 10 – now it’s a little small padlock icon overlay, before the text of the file name was in green text.
The situation with Dual Boot you describe is a typical scenario where this will happen if it’s EFS-encrypted in Windows 10 and you then try to access them in Windows 7.
Hello Chris,
1 – AxCrypt does not by itself control OneDrive operations. It will encrypt files in designated places (semi-)automatically, for example a folder in your local drive that is synchronized with OneDrive. But the actual synchronization to OneDrive is done by OneDrive.
2 – If you are a working as a registered company, you should be using AxCrypt Business – however we won’t come after you if you as a one man operation go with AxCrypt Premium ;-) . Do be aware that we don’t support VAT-free sales with AxCrypt Premium, and if you expand and need to handle several users, we only have a control panel for AxCrypt Business administration. We will be adding other features to AxCrypt Business as well.
Hello Ritik,
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
Please check the FAQ at https://forum.axcrypt.net/support/faq/ for more information.
Hello Alex,
I am not sure why – but we can’t see your post here. As far as we know, the forums work well. We get a notification that you’ve posted – but there’s nothing here.
Hello Wahl,
This is Windows telling you that AxCrypt (acting as ‘you’) does not have permissions to the folder or the file in question. This can be caused by many things, but they are not AxCrypt-related. If you have moved the disk from another Windows-computer or if you have re-installed Windows you may need to “take ownership”. If you have encrypted the files/folder also with Windows EFS (Encrypting File System) *and* moved the files or re-installed Windows, you need to decrypt them in the original Windows or using backed up recovery certificates. Use Google to find out more about the mentioned situations. It is likely you cannot copy and/or delete the file without AxCrypt directly from Windows Explorer either – thus not an AxCrypt-related issue.
September 17, 2018 at 09:35 in reply to: Axcrypt ne me demande pas le mot de passe pour ouvrir un fichier #11358Hello Mélodie,
Please read the FAQ at https://forum.axcrypt.net/support/faq/#why-password-only-on-sign-in and perhaps the blog post https://forum.axcrypt.net/blog/leaving-computer-axcrypt/ for some background .
Hello Michael,
Yes, you need to sign in after restarting the PC.
Yes, if someone can sign in, (s)he knows the password for his/her account. AxCrypt accounts are intended to be personal, with personal passwords. So if you have two employees Alice and Bob, they have different accounts and different passwords as do you. No-one can open each others files, unless keys are explicitly shared.
You can try all this out, and also read the documentation and view the videos at https://forum.axcrypt.net/ .
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