[AxCrypt SupportModerator]

Hello, sorry for the delayed response.

Yes, if you download the code and change it, you can have a premium version as far as the local capabilities are concerned. It is entirely within the license agreement (GPL).

However, parts of the functionality is server based, and human based (password manager, direct support, key sharing, etc). These will of course not be available with a hacked version of AxCrypt.

We’re hoping that the free version delivers enough functionality to be really useful to very many, and that the Premium version delivers enough additional value to be good value for the money, for those who wish to support the project and/or want to have access to all those features with full support and maintenance from us.

Regards,

Svante

[AxCrypt SupportModerator]

Hello Glenn,

Thanks a lot for your feedback, it’s really appreciated!

1) Not quite sure I understand here – When you hit the ‘cleanup’, all temporary and new unencrypted files are encrypted (if possible). I think maybe this is actually connected to your idea #2. Correct me if I’m wrong!

2) You *can* sign out of AxCrypt via the ‘File | Sign Out’ menu choice. I think that’s what you mean. However, we already have an issue logged to add the ‘Sign Out’ menu to the right-click menu and to the Notify icon as well. Maybe that’s what you’re missing?

If I’ve misunderstood anything, please let me know! AxCrypt is being continuously developed with with more or less continuous delivery (we’re throttling it a bit so users aren’t always asked to update every time they start it;-). But we do one or two builds / week.

Regards,

Svante

[AxCrypt SupportModerator]

Hello,

AxCrypt should detect and use proxies just like any other software in your computer.

We have one report where multiple network connections has caused a problem.

How is your proxy configured in Windows? Can you send a screen shot of this?

Best regards,

Svante

[AxCrypt SupportModerator]

Hello Laurence,

The password is indeed used to encrypt your files (although indirectly, which was the case in AxCrypt 1.x also). Technically it’s used to encrypt a “session key”, a unique, per file, completely random key.

It is never stored on the server, and the connection to the server is always encrypted, so while the password in fact does travel over the Internet it does so safely.

As for sending files to other people, you’re supposed to use the much more convenient “key sharing” feature of AxCrypt 2. No need to share the password then. Just add the recipients e-mail address to the list of users who should be able to decrypt the file.

Regards,

Svante

[AxCrypt SupportModerator]

Hello Colin,

Can you please take a screen shot and then make start a new thread in the help & support forum?

Svante

• This reply was modified 9 years, 11 months ago by  AxCrypt Support.
• This reply was modified 9 years, 11 months ago by  AxCrypt Support.

[AxCrypt SupportModerator]

Hello,

Tested with a large file without any problems. Probably something else, and we’ve improved error reporting in many ways the last days. Can you please try again with the most recent version of AxCrypt?

Svante

[AxCrypt SupportModerator]

Great!

Glad to hear it all worked out for you, and thank you for helping us identifying an area of improvement. We’ve logged an issue to be fixed soon that should provide a better error message should this situation occur for someone else.

Good luck!

Regards,

Svante

[AxCrypt SupportModerator]

Thanks!

Will be corrected in the next snapshot release. We’re operating with a continuous delivery process, but to keep it less annoying for users with continuous upgrades we typically release once a week right now unless we fix something really important.

Regards,

Svante

[AxCrypt SupportModerator]

Hello,

No you do not have to uninstall 1.7.x to install 2.x, it’ll upgrade cleanly. However, you may be asked to reboot. If so, do so, otherwise you may experience some issues.

Regards,

Svante

[AxCrypt SupportModerator]

Hello,

You wrote: “In other hand, If I click on the right button on try with the same files and choose open with xnview, it is open correctly without any message from Axcrypt“.

From this I gather that the file is in fact not encrypted! AxCrypt should give a better message of course, but that seems to be the main problem.

You also wrote: “So even if the files does not have any axx extension, the Axcrypt message is displayed (I try to rename as you said in RDG-F1507004-jpg.axx unfortunately with the same message. This kind of dysfunction was appears just after install version 2”

Not really sure what you mean here, but there is one thing that is very, very certain. AxCryt did *not* assocate .jpg with itself. It cannot do so. It does not have the code to do so. It *only* assoicates with .axx. I am *very* sure that this is caused by a manual action by yourself. Probably you lost or did not have any association for .jpg, and then windows asked you what you wanted to open the file with, and then you picked AxCrypt.

Finally you wrote: “I try to rename as you said in RDG-F1507004-jpg.axx“.

This of course is a really bad idea, since it appears that the problem was the other way around. The file is simply not encrypted, but you have associated AxCrypt with .jpg, causing the whole problem. Renaming it to .axx as under the assumption that the file really was encrypted, and you had renamed it before. But that does not appear to be the problem here.

In any case, it seemst like the main problem here is that you have .jpg associated with AxCrypt. Please google and find out how to change that association to your viewer of choice, probably XN View that you have mentioned.

That will cause that file to open (because it’s not encrypted, it’s just a plain image file)! This appears not to be an AxCrypt issue, but rather a misconfiguration in your PC. However, I may be wrong, but it looks that way from what you’ve told me so far.

Regards,

Svante

[AxCrypt SupportModerator]

Can you really open non-encrypted .jpg-files? You mention .png, but this is about .jpg.

This question remains unanswered: Why is the file named “RDG-F1507004.jpg”, (ending with .jpg) and why does it have an AxCrypt Icon?

Best regards,

Svante

[AxCrypt SupportModerator]

Hello,

Why is the file named “RDG-F1507004.jpg”, (ending with .jpg) and why does it have an AxCrypt Icon?

It looks like you have done the following:

1 – Renamed the file from “RDG-F1507004-jpg.axx” to “”RDG-F1507004.jpg”
2 – Associated “.jpg” with AxCrypt. That’s very wrong. AxCrypt opens AxCrypt-encrypted files, not images.

You never did answer the following:

Also can you confirm that I have understood you correctly in that you *can* decrypt it, by right-clicking and selecting “AxCrypt | Decrypt” ? Can you also confirm that you *can* open it in a picture viewer after you have decrypted it?

I suspect that you *can* decrypt it, but you cannot open *any* .jpg-file in your computer. If so, this is *not* an AxCrypt issue.

Svante

[AxCrypt SupportModerator]

Hello,

From the screen shot I see that you are running version 2.1.1388. Version 2.1.1389 (or later) has some improvements in the error handling and reporting that might help here. I’m not positive, but as always you should always be using the most recent version ;-)

Upgrade and try again, and we’ll see if there’s any difference in behavior.

One possible reason is that the file is read-only, or that you do not have permissions to access it.

Can you send a screen shot of the folder in questionin Windows Explorer as well?

Also can you confirm that I have understood you correctly in that you *can* decrypt it, by right-clicking and selecting “AxCrypt | Decrypt” ? Can you also confirm that you *can* open it in a picture viewer after you have decrypted it?

[AxCrypt SupportModerator]

Sorry,

Send an e-mail with the image to support at acrypt dot net .

Regards,

Svante

[AxCrypt SupportModerator]

Hello,

Can you please post a screen shot?

Best regards,

Svante

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