Forums Help & support We couldnt find C\Users\…\axxcrypt\…

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 4 months, 4 weeks ago.

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  • #27247 Reply

    K W Hipps

    I am trying to decript some excell files and I keep getign the following message from Excel

    Sorry, We couldnt find C:\Users\Hipps\AppData\Local\Temp\axcrypt\axxCD87\KWH_Books2012-8.xls.  Is it possible it was moved, renamed, or deleted?

     

    How do I get to my files?

    #27252 Reply

    Prabhukumar R
    Moderator

    Hello K W Hipps,

    The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

    AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

    Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

    Please go to the original file location, you can open your files without any issue.

    still, if you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

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