uninstallation failed 1.7.3156.0

[WANSIK KIM]

I tried to instll new verison AxCrypt-2.1.1693.0-Setup.

It was failed with error.

please help me.

 

[4798:0788][2025-04-18T23:20:50]i001: Burn v3.11.2.4516, Windows v10.0 (Build 26100: Service Pack 0), path: C:\WINDOWS\Temp\{72563FEE-E4E6-4F3B-BE56-15FE91B8B362}\.cr\AxCrypt-2.1.1693.0-Setup.exe
[4798:0788][2025-04-18T23:20:50]i000: Initializing string variable ‘LaunchTarget’ to value ‘[ProgramFiles6432Folder]AxCrypt\AxCrypt\AxCrypt.exe’
[4798:0788][2025-04-18T23:20:50]i000: Initializing string variable ‘LaunchArguments’ to value ‘–show’
[4798:0788][2025-04-18T23:20:50]i009: Command Line: ‘-burn.clean.room=C:\Users\user\Downloads\AxCrypt-2.1.1693.0-Setup.exe -burn.filehandle.attached=604 -burn.filehandle.self=592’
[4798:0788][2025-04-18T23:20:50]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\user\Downloads\AxCrypt-2.1.1693.0-Setup.exe’
[4798:0788][2025-04-18T23:20:50]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\user\Downloads\’
[4798:0788][2025-04-18T23:20:50]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\user\AppData\Local\Temp\AxCrypt_2.1.1693.0_20250418232050.log’
[4798:0788][2025-04-18T23:20:50]i000: Setting string variable ‘WixBundleName’ to value ‘AxCrypt 2.1.1693.0’
[4798:0788][2025-04-18T23:20:50]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘AxCrypt AB’
[4798:44D4][2025-04-18T23:20:50]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1042
[4798:44D4][2025-04-18T23:20:50]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.1.1693.0’
[4798:0788][2025-04-18T23:20:50]i100: Detect begin, 2 packages
[4798:0788][2025-04-18T23:20:50]i000: Registry key not found. Key = ‘SOFTWARE\Axon Data\AxCrypt’
[4798:0788][2025-04-18T23:20:50]i000: Setting numeric variable ‘AxCryptLegacyInstalled’ to value 0
[4798:0788][2025-04-18T23:20:50]i101: Detected package: AxCrypt_x86, state: Absent, cached: None
[4798:0788][2025-04-18T23:20:50]i101: Detected package: AxCrypt_x64, state: Absent, cached: None
[4798:0788][2025-04-18T23:20:50]i052: Condition ‘VersionNT >= v6.0’ evaluates to true.
[4798:0788][2025-04-18T23:20:50]i052: Condition ‘NOT AxCryptLegacyInstalled’ evaluates to true.
[4798:0788][2025-04-18T23:20:50]i199: Detect complete, result: 0x0
[4798:44D4][2025-04-18T23:20:52]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[4798:0788][2025-04-18T23:20:52]i200: Plan begin, 2 packages, action: Install
[4798:0788][2025-04-18T23:20:52]i052: Condition ‘NOT VersionNT64’ evaluates to false.
[4798:0788][2025-04-18T23:20:52]i052: Condition ‘VersionNT64’ evaluates to true.
[4798:0788][2025-04-18T23:20:52]i000: Setting string variable ‘WixBundleRollbackLog_AxCrypt_x64’ to value ‘C:\Users\user\AppData\Local\Temp\AxCrypt_2.1.1693.0_20250418232050_000_AxCrypt_x64_rollback.log’
[4798:0788][2025-04-18T23:20:52]i000: Setting string variable ‘WixBundleLog_AxCrypt_x64’ to value ‘C:\Users\user\AppData\Local\Temp\AxCrypt_2.1.1693.0_20250418232050_000_AxCrypt_x64.log’
[4798:0788][2025-04-18T23:20:52]i201: Planned package: AxCrypt_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4798:0788][2025-04-18T23:20:52]i201: Planned package: AxCrypt_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4798:0788][2025-04-18T23:20:52]i299: Plan complete, result: 0x0
[4798:0788][2025-04-18T23:20:52]i300: Apply begin
[4798:0788][2025-04-18T23:20:52]i010: Launching elevated engine process.
[4798:0788][2025-04-18T23:20:52]i011: Launched elevated engine process.
[4798:0788][2025-04-18T23:20:52]i012: Connected to elevated engine.
[33F4:4054][2025-04-18T23:20:52]i358: Pausing automatic updates.
[33F4:4054][2025-04-18T23:20:52]i359: Paused automatic updates.
[33F4:4054][2025-04-18T23:20:52]i360: Creating a system restore point.
[33F4:4054][2025-04-18T23:20:52]i361: Created a system restore point.
[33F4:4054][2025-04-18T23:20:52]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{03c0535e-6d11-41e1-b120-4d15b0bf4c08}, options: 0x7, disable resume: No
[33F4:4054][2025-04-18T23:20:52]i000: Caching bundle from: ‘C:\WINDOWS\Temp\{7012EBCD-99D1-44D8-AE56-F941B8CEF712}\.be\AxCrypt.NET.Bootstrapper.exe’ to: ‘C:\ProgramData\Package Cache\{03c0535e-6d11-41e1-b120-4d15b0bf4c08}\AxCrypt.NET.Bootstrapper.exe’
[33F4:4054][2025-04-18T23:20:52]i320: Registering bundle dependency provider: {03c0535e-6d11-41e1-b120-4d15b0bf4c08}, version: 2.1.1693.0
[33F4:4054][2025-04-18T23:20:52]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{03c0535e-6d11-41e1-b120-4d15b0bf4c08}, resume: Active, restart initiated: No, disable resume: No
[33F4:19AC][2025-04-18T23:20:52]i305: Verified acquired payload: AxCrypt_x64 at path: C:\ProgramData\Package Cache\.unverified\AxCrypt_x64, moving to: C:\ProgramData\Package Cache\{B2CCABB6-D69A-28FB-A95C-68012B7835CE}v2.1.1693.0\AxCrypt.NET.Setup.msi.
[33F4:4054][2025-04-18T23:20:52]i323: Registering package dependency provider: {B2CCABB6-D69A-28FB-A95C-68012B7835CE}, version: 2.1.1693.0, package: AxCrypt_x64
[33F4:4054][2025-04-18T23:20:52]i301: Applying execute package: AxCrypt_x64, action: Install, path: C:\ProgramData\Package Cache\{B2CCABB6-D69A-28FB-A95C-68012B7835CE}v2.1.1693.0\AxCrypt.NET.Setup.msi, arguments: ‘ ARPSYSTEMCOMPONENT=”1″ MSIFASTINSTALL=”7″ TRANSFORMS=”:1042.mst”‘
[33F4:4054][2025-04-18T23:21:17]e000: Error 0x80070643: Failed to install MSI package.
[33F4:4054][2025-04-18T23:21:17]e000: Error 0x80070643: Failed to execute MSI package.
[4798:0788][2025-04-18T23:21:17]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4798:0788][2025-04-18T23:21:17]i319: Applied execute package: AxCrypt_x64, result: 0x80070643, restart: None
[4798:0788][2025-04-18T23:21:17]e000: Error 0x80070643: Failed to execute MSI package.
[33F4:4054][2025-04-18T23:21:17]i301: Applying rollback package: AxCrypt_x64, action: Uninstall, path: (null), arguments: ‘ ARPSYSTEMCOMPONENT=”1″ MSIFASTINSTALL=”7″ TRANSFORMS=”:1042.mst”‘
[4798:0788][2025-04-18T23:21:18]i319: Applied rollback package: AxCrypt_x64, result: 0x0, restart: None
[33F4:4054][2025-04-18T23:21:18]i329: Removed package dependency provider: {B2CCABB6-D69A-28FB-A95C-68012B7835CE}, package: AxCrypt_x64
[33F4:4054][2025-04-18T23:21:18]i351: Removing cached package: AxCrypt_x64, from path: C:\ProgramData\Package Cache\{B2CCABB6-D69A-28FB-A95C-68012B7835CE}v2.1.1693.0\
[33F4:4054][2025-04-18T23:21:18]i329: Removed package dependency provider: {C0EA94D6-DFA9-9BD3-4629-75C4725E4A64}, package: AxCrypt_x86
[33F4:4054][2025-04-18T23:21:18]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{03c0535e-6d11-41e1-b120-4d15b0bf4c08}, resume: None, restart: None, disable resume: No
[33F4:4054][2025-04-18T23:21:18]i330: Removed bundle dependency provider: {03c0535e-6d11-41e1-b120-4d15b0bf4c08}
[33F4:4054][2025-04-18T23:21:18]i352: Removing cached bundle: {03c0535e-6d11-41e1-b120-4d15b0bf4c08}, from path: C:\ProgramData\Package Cache\{03c0535e-6d11-41e1-b120-4d15b0bf4c08}\
[33F4:4054][2025-04-18T23:21:18]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{03c0535e-6d11-41e1-b120-4d15b0bf4c08}, resume: None, restart initiated: No, disable resume: No
[4798:0788][2025-04-18T23:21:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
[4798:0788][2025-04-18T23:25:23]i500: Shutting down, exit code: 0x643
[4798:0788][2025-04-18T23:25:23]i410: Variable: AxCryptLegacyInstalled = 0
[4798:0788][2025-04-18T23:25:23]i410: Variable: EulaAcceptCheckbox = 1
[4798:0788][2025-04-18T23:25:23]i410: Variable: LaunchArguments = –show
[4798:0788][2025-04-18T23:25:23]i410: Variable: LaunchTarget = C:\Program Files\AxCrypt\AxCrypt\AxCrypt.exe
[4798:0788][2025-04-18T23:25:23]i410: Variable: ProgramFiles6432Folder = C:\Program Files\
[4798:0788][2025-04-18T23:25:23]i410: Variable: VersionNT = 10.0.0.0
[4798:0788][2025-04-18T23:25:23]i410: Variable: VersionNT64 = 10.0.0.0
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleAction = 5
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleElevated = 1
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleFileVersion = 2.1.1693.0
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleInstalled = 0
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleLog = C:\Users\user\AppData\Local\Temp\AxCrypt_2.1.1693.0_20250418232050.log
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleLog_AxCrypt_x64 = C:\Users\user\AppData\Local\Temp\AxCrypt_2.1.1693.0_20250418232050_000_AxCrypt_x64.log
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleManufacturer = AxCrypt AB
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleName = AxCrypt 2.1.1693.0
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleOriginalSource = C:\Users\user\Downloads\AxCrypt-2.1.1693.0-Setup.exe
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\user\Downloads\
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleProviderKey = {03c0535e-6d11-41e1-b120-4d15b0bf4c08}
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleRollbackLog_AxCrypt_x64 = C:\Users\user\AppData\Local\Temp\AxCrypt_2.1.1693.0_20250418232050_000_AxCrypt_x64_rollback.log
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleSourceProcessFolder = C:\Users\user\Downloads\
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleSourceProcessPath = C:\Users\user\Downloads\AxCrypt-2.1.1693.0-Setup.exe
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleTag =
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleUILevel = 4
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixBundleVersion = 2.1.1693.0
[4798:0788][2025-04-18T23:25:23]i410: Variable: WixStdBALanguageId = 1042
[4798:0788][2025-04-18T23:25:23]i007: Exit code: 0x643, restarting: No

[Prabhukumar RModerator]

Hello WANSIK KIM,

Thanks for your detailed information.

The exception code in the event log is 0x80070643.

We found the below link in the internet to resolve your issues,

https://learn.microsoft.com/en-us/answers/questions/1552756/how-to-fix-the-problem-of-update-windows-10-(-down

https://learn.microsoft.com/en-us/answers/questions/1495451/windows-update-issue-(failed-to-install)-0x8007064

Please check the above links and try to resolve the issue, if you are agree/ok with the solution. Or please check with your system administrator for more help(s). We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

I think, installing pending operating system updates(if any) and run the dot net framework trouble shooter, will help you to resolve the same.

After doing the fixes, please try to uninstall and re-install the AxCrypt app. Restart your pc if your system needs.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[George Li]

Hi, I was using free AxCrypt some time ago. Few day ago I signed again and opened one of my crypted files. It worked fine. Today I was trying the same and your free AC just doesn’t work. It says: Windows can’t read drive H (where is one encrypted files) Make sure there is a disk in the drive….”)

I will  not use AxCrypt in the future but I need to decrypt these about 10 files for the last time. Please help me to do so.

Best regards.

 

George from Vancouver

[Prabhukumar RModerator]

Hello George,

We have not released any new versions since 12 Dec 2024 latest version being 2.1.1693. Some restrictions on your system.

We are working on new versions, and the beta is live. Download the Beta link: https://axcrypt.net/betadownload/

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Anonymous]

You must have also tried restarting your computer and checking if any other software is interfering with the installation, right? Have you tried reinstalling after turning off your firewall or security software? Baseball Bros Game

[Author]

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