Forums Bugs & issues renewal payment failed trying to reinstate account

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 10 months, 4 weeks ago.

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  • #31953 Reply

    David

    Hi,

    My renewal auto payment failed and I’m trying to update the payment method to restore my premium account.  However, I cannot find how to update my payment method and when I click on the link to upgrade to premium, the page simply reloads and does not take me to a page to register.

    #31958 Reply

    Prabhukumar R
    Moderator

    Hello David,

    Sorry to hear this! Please you can write an email to our support team at support@axcrypt.net. our support team will help you.

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