Forums Bugs & issues Renewal issue

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 1 month ago.

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  • #26181 Reply

    Stephane

    Hi

    I try to renew my premium account with a new credit card number but impossible to find out the place where I could change my billing information.

    Please help me :)

     

    Thks

     

    #26190 Reply

    Prabhukumar R
    Moderator

    Hello Stephane,

    You can update your payment details by signing into https://account.axcrypt.net/en/Home/Login. After signing in, just navigate to My AxCrypt ID page and click the update payment details button to update the payment info.

    If the above doesn’t help, please write an email to our support team support@axcrypt.net.

    #26233 Reply

    Stephane

    Hi

    Tks for your answer…

    Anyway, maybe I am stupid but where is the button you are speaking about ?

    Clicking on « Buy Premium » button has no effect (button not available…)

    Thks

     

    #26244 Reply

    Prabhukumar R
    Moderator

    Hello Stephane,

    Sorry to hear this. Please write an email with a screenshot to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.

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